Best of the Best. Equipment return: By mail or in person at a store location. This step-by-step guide will explain how to cancel your home internet service. Have you already spoken to an agent about your return? Fee for late or no return: Varies by equipment, up to $300 or more. Follow these 4 easy steps for returning all other equipment. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. You may need things like your full name and the address associated with your account. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. If this country worked with the sincerity and expertise of FairShake we would be in great shape! To report an Optimum outage in your area, contact Optimum. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Simple enough, right? In the instructions there is a link to print return labels. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. As with any customer service line, you can expect to be on hold for a bit. Forgot your Optimum ID? Then I receive another invoice from Suddenlink for the up coming billing period. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. 1 Court Square West, Long Island City, NY 11101 See astound.com/yourspeed for why speeds may vary. Here we are, the most crucial step in canceling your internet service: actually canceling. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. All services not available in all areas. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. if you need help finding this account number. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. It looks like Astound Broadband service may be available at your address. The only thing left is to box up and return any belongings. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. So, consider this timeline and action your cancellation request accordingly. Enter another ZIP to see info from a different area. They got more done in a few weeks than I did in over two years. Both parties can decide how to deal with it, which could be refund, replacement or repair. Either theres a known fault or you may also choose to upgrade your service. Delay in the shipment of the device can attract more bills. Sunset: 05:18PM. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. Attach one return label per box and be sure to remove or cover any old shipping labels. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Wi-Fi 6E: What is it and how can it help you? You're almost ready to go, but we need a few more details. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. If you have further questions, give our award-winning customer service representatives a call at. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. Unplug the power from your modem and router. Day length: 8h 37m. Learn more at the EarthLink terms and conditions page. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. You will need to call Viasat customer service to cancel your internet. A FedEx customer uses the FedEx Mobile app to track a package. Get Directions. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. And FairShake can help. 3. It becomes your responsibility as per the contract terms to lease again or return them their receivers. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. Equipment return: Call customer service for details. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Xfinity gives you a few options when it comes to canceling. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. Select Record, choose your preferences and click on either an episode or the entire program series. Attach the label. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. To find out more, see our privacy policy. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. Fee for late or no return: Varies by device(s). Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. We can help you get SuddenLink's attention and get better help faster. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. Any cost for unreturned tools shall be due immediately. I was having problems with the company for months. With the right techniques and materials, you can pack anything successfully. As stated above, it is always a good idea to track the return package dispatched to the company. Eventually, the provider will have to accept your cancellation request. Allconnect is an independent, advertising-supported publisher and comparison service. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. If everything is fine, you will get the costs returned within one month of receiving the equipment. Find Optimum Wi-Fi hotspot locations here. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. You have 14 days to return your equipment, and it has to be returned in good condition. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Equipment return: Drop off in-store or mail by UPS within 10 days. Additional fees and terms may apply. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Fee for late or no return: Up to $150 per device. It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc.. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to lock in your offer. It had 1.4 million residential and 100,000 commercial enterprise subscribers. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. Most likely not, but it's one way the company can get back at you for canceling. Equipment return: By mail within 30 days of canceling. Had to follow up on the app. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Suddenlink Need Print A Return Label Return My Suddenlink. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Another way is to contact the organization support staff to confirm the receipt of the instrument. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Distance: 1.61 mi. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. 33 Suddenlink Return Label trishascott April 30, 2020. Cloudflare Ray ID: 7a16975d2a0c3651 Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. We can provide you with a prepaid FedEx shipping label. Track the status of your FedEx package. Centurylink Return Label. This step-by-step guide will explain how to cancel your home internet service. Invalid password, please complete all fields. No need to explain what your intentions are. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. Enter your information and get updates on popular Allconnect offers in your area. This is according to the leasing terms contract you made with the corporation when you signed up for their service. Prior to its acquisition by Altice,. Please try again later. The UPS website will ask you to provide information about the package . Early termination fee: None. Get that equipment in on time. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Astound Broadband is on the way to your neighborhood! The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. 5. . You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. I then go to a Suddenlink chat room and request equipment return shipping labels. You will need to call Verizon customer service to cancel your internet. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. This page didnt help me choose a product or service. Nearby locations. Optimum customer service is there whenever you need help. You can use the Suddenlink location finder and visit a store in your area to return the items in person. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. You can. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. Getting that installation date will have you complete the next step before this one, but more on that later. Get your FedEx prepaid shipping label here. After 14 days, devices are no longer eligible for return or refund. With Suddenlink you can visit a store or send your equipment in the mail. Astound Broadband is available at your address. This compensation may impact how, where and in what order products appear. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. For more information, visit Astound's equipment return policy page. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Visit the Optimum support page to find the answers to your questions. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Enter a FedEx tracking or door tag number below. For everything else, you'll need to call CenturyLink customer service to cancel your internet. Dont let this happen to you. Viasat plans require a two-year contract. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person.