Rangan has a wealth of experience in this space and was recognized as one of the Most Influential Women in Business by the San Francisco Business Times. "We're excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. Ms. Rangan owns 59,650 shares of HubSpot stock worth more than $23,178,797 as of February 27th. As the Insider of HubSpot, Inc., Ms. Rangan earned a total compensation package of $8,447,107.00 in 2021. I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. Free and premium plans, Content management software. Anna Griffin: I cant wait to see what youre going to make possible next. As markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover the full scope of their responsibilities. Anna Griffin: Thats fantastic. The company was founded in 2007 and was a pioneer in cloud storage and cross-platform file syncing. Yamini previously served as Chief . Enjoy how-to posts, customer stories and examples from fellow customers, and product updates. We think about engagement as buyer empowerment rather than seller productivity, which is what the older school version of CRM was all about. You have this deep focus on customer success, and you guys have become masters at that. How do you think of engagement at Intercom? Today, buyers already have a clear idea of what they want to achieve and how they want to achieve it by the time they have the first conversation with your company. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. Total Exemptions Value. Anastasia Santoreneos. CEO @HubSpot. I think its shifted pretty significantly. Named Glassdoor's #2 Best Place to Work in 2022, HubSpot has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. You may unsubscribe from these communications at any time. Japan's Birth Rate Declines Again, Plunging to a Record Low. First off, it puts marketing, sales, and customer success at odds. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. Yamini Rangan. Yamini Rangan, CEO of software company HubSpot, has been named the best chief executive for women among female employees in the US, according to Comparably, which analysed anonymous survey feedback from female employees across 70,000 companies.. Pipping IBM boss Arvind Krishna to top spot, Yamini is just one of seven female leaders to make the top 50, with the others including Kumsal Bayazit . Yamini Rangan is the Chief Customer Officer of Dropbox Inc. Ive always been impressed with the HubSpot brand, the marketing, the way you engage prospects, and the way you work to educate. Im sure you do this getting the marketing leaders, the sales leaders, the customer success leaders on a regular cadence talking about the customer. Yamini Rangan: Its fascinating. Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. We serve small, medium businesses, and even within that, we have sub-segments. HubSpot Inc (HUBS) Her strong background in [] HubSpot CEO moving to exec chairman role as company promotes Yamini Rangan to CEO This event will be in-person and live-streamed via YouTube. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. Yamini Rangan's largest sale order was 7,296 units, worth . sale Dropbox is a leading provider of cloud-storage and content collaboration tools with an emphasis on individuals and SMB. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. Once they sign up as the customer, are you onboarding them right? Utilizing inorganic and organic means, the firm has been working on diversifying its product mix and pivoting away from the cloud-storage space. Insiders are limited to only officers and/or directors of the company. Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. , May I ask you a question? ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. and sale Gurus may be added or dropped from the GuruFocus site at any time. Chief Operating Officer Olivia Nottebohm My biggest goal when first joining was to help deliver a truly unified and delightful end-to-end experience for our customers. You are describing the buyers journey today, which has completely changed. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. Ive been the CEO of HubSpot for 15 years, and now is the right time for me, and for HubSpot, to make this change. Anna Griffin: I think youre dead-on when you talked about the time of it. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. The information on this site is in no way guaranteed for completeness, accuracy or in any other way. Dean's Speaker Series: Yamini Rangan, FTMBA 03, CEO, HubSpot. That directly feeds into what my role is, which is making customers happy. Other key executives at Dropbox Inc include The science part of it is quite different. Instead of just focusing on typical sales metrics such as ACV or number of leads, look at metrics that customers are impacted by, such as how many customers upgrade after engaging with a trial. I say that because its deeply embedded within the culture of the organization. Yamini Rangan is Chief Executive Officer at HubSpot. Free and premium plans, Operations software. An important takeaway that Yamini mentions is the need to be "very specific in what you want out of those conversations.". and Anna Griffin: How would we get started with a Flywheel approach in our business? A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. They could download a free product and engage with your product. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. The shares were sold at an average price of $450.00, for a transaction totalling $393,300.00. This is one of the fundamental things that have changed with SaaS because before SaaS, winning the customer was important, but in the world we live in, retaining the customer is the most important thing. At SAP, I held several customer-facing leadership roles in strategy, pre-sales and value-based selling and helped close landmark deals. I started in CRM a couple decades ago, and at that time, customer relationship management meant you had a contact record for a customer. You need both quantitative and qualitative data to understand customers and their experiences. When do you want to talk about French fries? First quarter revenue grew 44% year-over-year in constant currency and 41% on an as reported basis. Anna Griffin: Making that transition from product, to sales, to Chief Customer Officer or even business transformation and scaling initiatives how does one make that transition to CEO? "I was terrified," Rangan told Yahoo Finance. Halligan, CEO for the last 15 years, will become executive chairman. Together, we have the opportunity to help millions of organizations grow better and truly build a once-in-a-generation company. While the funnel model can lead to a disconnected CX, the Flywheels holistic approach enables teams to work together to attract, engage, and delight customers. Since day one of her arrival, shes made our organization better, and while I was out, she led the company with clarity, empathy, and exceptional results. This information is according to proxy statements filed for . In early August Hubspot (HUBS) co-founder and CEO Brian Halligan announced that he would be stepping down as CEO and current Chief Customer Officer Yamini Rangan would . of 201,602 shares made by Bart Volkmer Before HubSpot, she served as Chief Customer Officer at Dropbox, VP of Sales Strategy and Operations at Workday, and held several customer-facing . Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, effective September 7, 2021. no insider transaction in Dropbox Inc (DBX). However, you dont need to reinvent the wheel the biggest driver of growth in 2021 and beyond remains your customers.. Carol A Warren linked to this address via . Shes the first to take on the role within HubSpot, having previously been CCO for Dropbox. owns 59,650 shares of HubSpot Inc (HUBS) as of April 19, 2022, with a value of $23 Million and a weighting of 79.39%. There has been this massive shift in terms of focusing on customer retention. How do you decide what to work on first? . We have a Customer Advisory Board where we engage with them much more deeply in terms of insights. Source: Supplied. Before we wrap, I do want to ask you, whats the future of HubSpot? The second trend is the belief that delighting customers is more important than winning customers. For reprint rights: Times Syndication Service. Finally, identify the investments needed for career and leadership development and put them in place these three strategies are foundational to scaling a business. At 21, this Indian woman bought a one-way ticket to the US. Do you ever graph your Flywheel? You have to get those right in order to then be able to visualize the journey and make improvements in specific parts of that journey. of 410,123 shares made by Timothy H. Young Today, more than 100,000 customers across more than 120 countries use HubSpot's powerful and easy-to-use tools and integrations to attract, engage, and delight customers. Ms. Rangan earned a salary of $323,012.00, stock awards of $4,999,281.00, options awards of $2,799,090.00, non-equity compensation of $321,938.00, and other compensation of $3,786.00. All Rights Reserved. She said, "Its the honour of a lifetime to partner with our founders to write HubSpots next chapter.My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. When Yamini hit the half-year mark at Dropbox, she reflected on some of the personal changes she's made to be . In the last twelve months, insiders at the software maker sold shares 15 times. of 2,000 shares made by Kathryn Bueker They have also studied at Clemson University : Anju Rao - Starbucks. Chart Data in Insider Trading History Table. Learn More about insider trades at HubSpot. Help me understand what Intercom does. In his role as Executive Chairman, Brian will play a strong role in HubSpots future. From 7th September 2021 Yamini Rangan was appointed CEO with Brian Halligan stepping into an executive chairman role. Thats how we think about it. The company was founded by Halligan and Dharmesh Shah in 2006. Thats not going to come from any numbers, and thats exactly what the programs bring. The most-recent trade in Dropbox Inc is the This time I met up with Yamini Rangan, Chief Customer Officer at HubSpot, to talk about leadership, human connection . Yamini Rangan currently owns a total of 2 Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . According to the SEC Form 4 filings, Yamini Rangan has made a total of Above is the net worth, insider trading, and ownership report for Yamini Rangan. Age : 48. Contemplating the scarcity of women running software companies, Rangan says: "We don't have enough of us, that's a real issue. Market Wizard who predicted all indexes would be negative in 2022 shares shocking new forecast, Click here for the name of the one ticker you need. In 2003, fewer than 20 people worldwide held the title. The time to talk about French fries is right there in the moment when you actually want to engage. And whats interesting is that yes, thats a sales opportunity, but its a sales opportunity on buyers empowerment. Click here to see the complete history of Yamini Rangans form 4 insider trades. Thirty years ago, sellers were in control of the entire sales process. Anna Griffin: Thats so important, particularly in a world where net revenue retention is the number one driver of enterprise value. Rangan joined HubSpot in 2020 as chief customer officer from Dropbox, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. Most recently she sold 874 units of HUBS stock worth $393,300 on 19 April 2022. And it's clear this mindset is more than just a cultura. This information is according to proxy statements filed for the fiscal year. Our new survey reveals what you need to know, Ready to scale your customer service offering? HubSpot is a phenomenal company. These conversations need to be had before you start developing the strategic work. Very easy. I thought I wanted to be a product marketer, but I found a very cool opportunity in sales and said, Why not? And that was probably one of the best decisions I made because it put me in front of the customer. Anna Griffin: You said something earlier that I wanted to go back to and that was the Flywheel. Every week we interview sales practitioners, leaders, and experts to explore how they use revenue intelligence a new way of operating based on data instead of opinions to win their market.Youll hear candid stories of success (and failure), how to win with a data-first mentality, plus youll take home a micro action you can use today. The most recent insider tranaction occured on January, 26th when CTO Dharmesh Shah sold 5,281 shares worth more than $1,881,409.06. Actually want to engage also studied at Clemson University: Anju Rao -.. Inc., ms. Rangan earned a total compensation package of $ 8,447,107.00 in 2021, there are than... Form 4 insider trades first to take on the role within HubSpot, position... 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