All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Newsletter; Write a Review; Boards; . Dining. If you have not paid in full, any money you have paid will be refunded to the original form of payment. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. A complete look at Virgin Voyages' refund policies. In some cases, the answer is yes. 0:00. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. -- please see the links below. The list of required items to bring with you on embarkation day. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. - You have the most flexibility outside of 120 days prior to your departure date. Terms apply to the offers listed on this page. Passengers who do so are eligible to receive a full refund in the form of FCC. Additional rights may apply to our U.K. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. A fare difference may apply at the time of rebooking. has spent more than a decade writing about travel, with particular emphasis on cruises. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Within 350 in Upper. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Shore Things. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. Travel news and alerts. We ask that all Guests complete the online check-in as soon as possible. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Fare difference to pay. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. Spa treatments. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Find the right card for you. Standard cancellation policies are found in the ticket contract. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. COVID-19 antigen testing prior to sailing. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Future cruise credits are issued for the fare paid at the time of cancellation. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). From the must-brings to the nice-to-haves, weve got a list to help you prepare. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. For a look at our full Voyage Well Ashore terms and conditions, please click here. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Everything you need to complete and submit before you get to the port. We have processes in place to ensure you get home safely if you test positive for COVID on board. Flights and transfers are not included. After the 7-day grace period, the deposit is 100% non-refundable. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Find out how here. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. Required pre-flight COVID tests on disembarkation, 1. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. 1. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Health and wellbeing The list of things we recommend that you bring along with you, 5. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. (Proof of a positive test result is required. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. Current and past notifications are also posted on the inaugural season updates page. The list of things you wont need to bring on board, 3. Please view our advertising policy page for more information. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. 3. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. 6. Head over to our Sailor App to sign the acknowledgment form. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. The new policy will go into affect starting July 24. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. 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