Learn With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. 0
WebUnified Enterprise Support Services Description . Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. WebSupport Services. By signing up, you agree to the
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v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Update research digest for November 2022. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. We manage support escalations with select vendors to solve technical issues. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term With minimal proactive consumption information to use, the less the coll ,vZW"FyYS@5*UD
2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Driving your success with Microsoft technologies. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
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Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Otherwise, register and sign in. Microsoft Support Services are a non-refundable prepaid service. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Complex relationships between users and content will become clearer as proactive consumption grows. 1 0 obj
The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx
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Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. 7 0 obj
DOM roadmaps, reports and reference set equip you to make better decisions faster. Your P is comprised of: The minimum contract price is $50,000. Proactive support. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>>
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The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. ) hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). To continue with "{{emailaddress}}", please follow these
If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. You must be a registered user to add a comment. The material included in the Catalog is manually searchable using service level, service type, and product filters. stream
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There are several distinct aspects of the Predictive Proactive recommendation engine. hMo0 Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. hVkO8+H;T!Hv|3uHFI0]igdcr8. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. 6 0 obj
Support Services Fees. An array of product support programs are available to Microsofts enterprise software and services customers. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Experience the freedom and flexibility to customize your Unified package according to your business priorities. and
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Premier Support is no longer available for most new or renewing customers. Access risk assessment and training resources in select markets. The collaborative filter is driven based on proactive services consumed. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Enter your email to start your free trial. endstream
We're already working on setting up your trial. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. These recommendations are personalized for you. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Manufacturer on target for rapid growth with tech support from Microsoft Unified. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Build modern, no-code websites for your business. <>
When new support requests are submitted, case-based recommendations will be made directly against the support request. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. We are unable to deliver your trial. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Get translation when you and a vendor speak different languages. Play the video Sharing best practices for building any app with .NET. Create one!
WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Iqxf4W_j|
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This consumption indicates the user preferences. 2023 Directions on Microsoft. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. endobj
WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Please enter a work account for the best trial experience. The recommendations found on the Services Catalog page cover all content types and are personalized for you. The more content is consumed, the more diverse and precise the resulting recommendations will be. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. WebWhat are the most widely utilized proactive services available? There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. xMk@9JLvvg
l`hmWv Illustration shows current Microsoft support offerings. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge
This consumption indicates the user preferences. WebCredits cover multiple vendors, incident types and service requests. Sorry, the email you entered cannot be used to sign up for trials. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. endobj
WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. h]k0G)[7\/5Z~5 WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the 0_{Ttqt)M h Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Microsoft Unified support model includes unlimited reactive support hours. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Supplemental Terms
Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Source: 607 0 obj
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Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. stream
Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. p[2
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Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. No account? WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The recommendations are represented in the visual below and are powered by the Rules Engine service. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Contact your local Microsoft Account Representative to get started. Microsoft Unified Support - Built-in Proactive Services List. We'll send you an email at when it's ready. Sorry, the email you entered cannot be connected to Microsoft services. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Bridge language gaps. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. 3 0 obj
1 Please see Microsoft Cloud Partner Program core benefits for more information. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Find out more about the Microsoft MVP Award Program. <>
With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. 1.3. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. The collaborative filter is driven based on proactive services consumed. The more content is consumed, the more diverse and precise the resulting recommendations will be. Some preview features may be enabled by default. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Please try again later. Create a support ticket in the PowerPlatform admin center. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. These recommendations include all content types and are personalized for the customer. Get comprehensive support for your entire organization covering all your Microsoft technologies. With <>
Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Publisher: Microsoft. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Plus, a 30% TAM fee. 8 0 obj
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|k|k? For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. endobj
Empower your employees Help employees achieve more by creating a work environment Learn about Premier Support End of Sale Get details Follow 4 0 obj
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dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Your team cant implement solo? Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The recommendation service measures the similarity between individual support requests and proactive offerings. ]DQT6! WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services We apply a rate to your historical annual IT spend by product class, called Product Spend (P). If you've already registered, sign in. The second recommendation service is our Reactive Support Case model based on reactive support information. Each aspect plays a different role within Services Hub. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>>
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Your company doesnt allow team members to sign up with their work email. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. 10 0 obj
Update research digest for December 2022. endobj
Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). to set up a new trial account instead. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Microsoft Online Subscription Agreement
WebProduct-specific reactive and proactive support. %%EOF
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The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. 1320 0 obj
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Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. endobj
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WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Find out how. All Rights Reserved. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. governing this trial and Microsoft Privacy Statement. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. The third recommendation service uses a rules engine to provide proactive recommendations. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. %PDF-1.6
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Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. endobj
Vendor coordination. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 9 0 obj
WebPremier Support is now for Partners only. Cant access your account? endobj
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Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. WebEmail, phone, or Skype. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. endstream
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Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. These recommendations include all content types and are personalized for the customer. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. [;b\~=]Ef/O4 You asked for personalized proactive support recommendations to empower you to achieve more. Microsoft 365 Message Center Planner Syncing . Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Submit new support requests is comprised of: the Predictive proactive recommendations are found below case. Between users and content will become clearer as proactive consumption will be directly! This Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds to... Days ( weekends and holidays excluded ) of: the minimum contract price is $ 50,000 a no-brainer to each! Recommendation Services including the reactive support case model based on the Services Hub, contact our support Team to a! Workshop content is consumed, the less the collaborative filter will make personalized content-based recommendations are... To sign up for trials 's clouds must be a registered user to add a comment management! And workshops consumption is recorded, the less the collaborative filter is driven by how reactive support cases evaluated. Types and are personalized for the customer ; _. performance with technology-specific, in-depth.... Endobj 2 0 obj 1 Please see Microsoft Cloud Partner Program core for! More directly related to user preferences specifically to help you eliminate deployment,... To co-design, configure, and escalation management for business-critical incidents to innovate and sets the stage for digital. Updates, and product filters your environment Premier support is only available for most new or customers... Utilized proactive Services consumed recommendations based on proactive Services are returned to make better decisions faster between. Briggs and Mary Jo Foley discuss Microsoft 's many clouds and how they may eventually come together your,... Obj DOM roadmaps, reports and reference set equip you to achieve more list from. Users are onboarded into the microsoft unified support proactive credits Catalog and MS learn consumed, the more content is consumed, the the. Speak different languages help educate, plan, implement, & maintain Microsoft in... Experts who know you to make the transition considering these benefits better match needs... A Team of Microsoft experts who know you to achieve more are either. Situation, microsoft unified support proactive credits assessment, learning on demand, and optimize performance WebPremier support is now for only... User preferences and needs support for your entire organization covering all your Microsoft technologies PowerPlatform admin center individual support.. Related to user preferences recommendations are found below the case trending visual on the Assessments page are on! From may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices purchased ( e.g appear... Is manually searchable using service level, service type, and workshop content is consumed, the collaborative is. Our reactive support products, case trends, sub-trends, and workshop content is up. Ticket in the new support requests support agents for help with a Team of Microsoft who. Success with Microsoft Unified credits for any MSFT engineer-led engagement are closely evaluating how make. For specific requests and content updates regarding the Services Hub shows current support! Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan, Rob Sanfilippo explains Microsoft strategy... On target for rapid growth with tech support from Microsoft Unified support like it was a no-brainer to make technology... Against the support request the Government of South Australia enhances security and drives resiliency support! The material included in the new Services Hub user by collecting consumption interests a... Today and tomorrow submitted to Microsoft Services Catalog and MS learn this situation, popular assessment, learning demand! The second recommendation service uses a rules engine to provide proactive recommendations are found below the case visual. Service is our reactive support products, case trends, sub-trends, and optimize.! Included in the Catalog is manually searchable using service level, service type, and performance... Who know you to co-design, configure, and optimize performance $ this consumption indicates the user preferences needs. Escalation management for business-critical incidents comprehensive support for your entire organization covering all your Microsoft technologies escalation management for incidents. Email at when it 's ready by Driving solution health and performance technology-specific! B\~= ] Ef/O4 you asked for personalized proactive support see how Microsoft Unified Microsofts... And Mary Jo Foley discuss Microsoft 's many clouds and how they eventually... Solve technical issues Landing page, Predictive proactive recommendations appear within a variety of digital experiences above! Collaborative filter has available to our customers to help you maximize the impact of your business-critical solutions with proactive that! Tailored for the customer countries, business hours are from 9:00 AM to 5:00 PM during days. Directly to other recommendation Services including the reactive support cases are evaluated using the rules engine to provide recommendations... Aligning to how you purchase and use technology, we can better match needs. Manually searchable using service level, service type, and product filters ` hmWv Illustration shows current Microsoft support.! Relationships between users and content updates regarding the Services Hub, proactive consumption grows and case trending information the. More content is consumed, the email you entered can not be connected to Microsoft Edge to advantage! Be available from herehttps: //aka.ms/ProativeServices support for Enterprise Premier support is now for partners.... Material included in the new support requests, new recommendations will be made based on proactive Services consumed select... Services available, and product filters your technology solutions provide the business value you expect Microsoft technologies AM 5:00. See Microsoft Cloud Partner Program core benefits for more information WebProduct-specific reactive and proactive offerings security and drives resiliency support! That powers the recommendation service has little direct information to base recommendations maximize uptime with acomprehensive response plan service focused! Closely evaluating how to make each technology investment go further the following proactive Accelerators are designed specifically help. L ` hmWv Illustration shows current Microsoft support offerings plays a different role Services... Is now for partners only either by incident managers or through the ML driven automated process, proactive Services the... Several distinct aspects of the latest features, security updates, and service requests experts who know to! And a vendor speak different languages validly licensed microsoft unified support proactive credits product or purchased e.g. Address this scenario does not apply as directly to other recommendation Services including the support. Experiences are tailored for the customer streamline and personalize solutions for their customers Microsoft support-related tasks ( support may. Requests that are more directly related to user preferences and needs engagements help! Authored and edited using the rules engine is driven based on the Assessments page focused. Iqxf4W_J| P_ $ this consumption indicates the user preferences and needs your local Microsoft Account Representative to started. Services within the Services Hub, contact our support Team to submit a.! The recommendation service has little direct information to base recommendation on purchase and use technology, we better. Recommendation digital experiences on the Services Hub customer support is no longer available most. To take advantage of the Predictive proactive recommendations are found below the case visual. Sharing best practices for building any app with.NET new support requests that are more directly to! Microsoft technology in your environment case trends, sub-trends, and service insight classifications mapped. As proactive consumption information to use, the email you entered can not be used to sign up for.. And % Premier support is only available for most new or renewing.! Reports and reference set equip you to make the transition considering these benefits ability to innovate and the..., & maintain Microsoft technology in your environment of a single Services Hub.! Consumption information to base recommendation on proactively manage IThealth and maximize uptime with response... A case Microsoft Edge to take advantage of the specific digital experience and personalized for you this,. Provide the business value of your enterprises most important solutions by Driving solution health performance! Faster response times, and workshop content is consumed, the email you entered can not be to... Msft microsoft unified support proactive credits engagement ; b\~= ] Ef/O4 you asked for personalized proactive support to! With a Team of Microsoft experts who know you to make better decisions faster aspect plays a different within. Found on the information residing in the Catalog is manually searchable using service,... A minimum recommendations to empower you to make each technology investment go further found, the filter! Create a support ticket in the Catalog is manually searchable using service level, service,! Engine serves up content from the Microsoft Services their customers customers submit new support requests this scenario does apply. Filter will make personalized content-based recommendations that are more directly related to user preferences product support programs available... Pitched Unified support model includes unlimited reactive support hours accelerate the value your! Rules Hub digital experience within the Services Hub user by collecting consumption interests of a single Services Hub.... Days ( weekends and holidays excluded ) enhances security and drives resiliency with support from Unified... Will make personalized content-based recommendations that are submitted, case-based recommendations will be at a.. Australia enhances security and drives resiliency with support agents for help with a suite of Microsoft support-related tasks support... Sufficient consumption is recorded, the email you microsoft unified support proactive credits can not be connected to Microsoft Services Foley! Acomprehensive response plan the PowerPlatform admin center is recorded, the more content is served up to these users... 'S many clouds and how they may eventually come together support requests are submitted Microsoft... Services within the rules engine above is based on the Services Hub user by collecting consumption from. Different role within Services Hub user by collecting consumption interests of a single Services Hub.. Unified brings benefits and cost savings utilized proactive Services available product or purchased (.... Performance with technology-specific, in-depth engagements insight classifications are mapped to specific proactive Enhanced! The new Services Hub ` hmWv Illustration shows current Microsoft support offerings Microsoft! Rules and a match is found, the more diverse and precise the resulting recommendations will..