We know there are sunnier days ahead, and were dutifully planning for them. Be sure to buy a travel protection plan from a reliable third party. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. This happened in February and my aunt is always calling to check on. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. If you have a severe health problem, avoid cruising. They read scripts, are timed by their supervisors, and really dont care if youre having a good vacation. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so Well, as I write this, one cruise line is telling passengers theyll need to wait two years to get their refunds. Read More Business Details and See Alerts, International Association of Better Business Bureaus. A cruise ship is a vessel designed to do one thing: separate you from your money. Our analysis showed that while the company has seen a decrease in revenue due to the pandemic, they are still in a relatively stable position. Ill make it simple. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). It was restaurant service all the way. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. At a time like now, some may be safer and more convenient than others. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. And when they do, they are often If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. Its a high-pressure sales pitch on the high seas. I dont know what the policy was before October 2021 when you made your reservation. The new regulation also allows passengers to file a claim against the cruise lines bondholders in case of insolvency. Is it just your server? You may feel like a number. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. You can also book the cruise whenever you want to. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. It was on board La Perla where the problems occurred. "To think that, I mean he was feet away from me," said Susan Carter, who enthusiastically recalled her encounter with a leopard during an African safari. He bought new clothes and toiletries, but the cruise line refused to refund him for it until my advocacy team got involved. Special access to agent-only discounts. (Amolson7/Shutterstock/Photo Illustration). But in travel-crazy 2022, Vantages claim that pushing off your sailing date by more than a year is a postponement rather than a cancellation strains the limits of semantic rationality. Translation: When they cancel your trip, they are legally required to offer you the money back. We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. In the last 2 years we have had 3 trips canceled at the But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. As the global health climate shifts, we will continue to make changes and keep our travelers updated. Not so long ago, you had to pick up a phone and call your local travel agent to book a cruise. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. A Comprehensive Review. The right to an emergency power source in the case of a main generator failure. In late December 2016, we were stranded in the middle of an expedition to Antarctica. My point being, a luxury yacht it was not. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. The steps to fixing these cruise problems are relatively straightforward. Wheres the refund? A few practical tips from a consumer advocate. And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. That was when I began to think, "uh oh." I contacted Vantage on your behalf, and you continued to pursue your refund. This last time (01/19/18) we began to worry when we saw that the webpage for the trip had been taken down. Why? I feel I am being held hostage by O.A.T. Your stateroom is a place to sleep. On March 16, I asked for a refund. Bear with us as we work nonstop through a large volume of communications. | This pandemic could cause some of them to be dusted off, said Mr. Anolik. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. The right to transportation to the ships scheduled port of disembarkation, or the passengers home city, in the event a cruise is terminated early due to mechanical failures. Too much debt. As someone who has been on numerous cruises and has helped resolve cruise problems in real time, I have a few recommendations: One of the first things your cruise line will try to do is take away your luggage. These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. However, if something goes wrong, expect the worst. In order to gain a better understanding of Vantage Travels financial health, we accessed and reviewed their financial records. So you will know the causes of financial stress when you see it. ONE day out of 7. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. (Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firms website. I cannot imagine that it is a 5 star, but a very nice boat nonetheless. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. Can a vacation rental host cancel my stay and keep my money? Care for a soda? Theyre not. In all of Vantages print and web-based literature La Perla is referred to as a Luxury yacht and rated as a 5-star. Seasickness medications like Dramamine and Bonine will lessen the effects, but they will also put you to sleep. The porters removed his bag and he never saw it again. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. But cruise passengers have a lot of questions as the industry transitions back to normal. So we agreed to use the travel credits they offered to change to a British Isles cruise for this summer. Most importantly, make sure you have adequate coverage for medical evacuations (if you have any doubts, get a membership in Medjet). You will soon receive an exciting email from Vantage Travel. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. They also dont work. One would be about the length of the bus ride to get to a tour. Your email address will not be published. We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. Is Vantage Travel In Financial Trouble? Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. Peter, let us know how this works out! If you have to stay in touch with the office, buy a wireless internet package. The pandemic exposed one of the most absurd aspects of cruising. But there are risks now, and perhaps more risks than ever. WebLack of income/job loss. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. Distributed by King Features Syndicate, Inc. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. It protects you from situations just like this one and should your travel company declare bankruptcy. The cruise line must refund all port fees, so if your ship misses a port, you should receive a refund. A cruise isnt for everyone despite what the cruise industry might tell you. So the refund process slowed down considerably. He did not know the cause of the stench in our bathroom nor did he care to engage in any substantive discussion with us. COVID and norovirus outbreaks are common on cruise ships. In addition we also left a voice mail for Nancy. Tweaking the immortal words of Biggie: no money, mo problems. Cruise lines are sometimes creative with their offers. To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that were known for is an understatement. Tasteless food. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. We were told repeatedly that someone would call us back but that didn't happen. A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. But Im not aware of anyone who has received a refund or resolution after filing a complaint to the federal government, so if you do that, it may just be to get the cruise line in trouble with the government. It established new requirements for when cruise passengers should provide refunds for canceled or delayed voyages. But there are lots of cruise options. I would much rather travel to the markets on my own. Lunch in one of our specialty restaurants? Can I get my 173,116 Chase Ultimate Rewards points refunded? And each time we re-booked the trip with the promise that this time it would go forward. Fill out the form HERE! And the fine print says that youre paying international roaming rates when you connect. Really, on a luxury yacht? Youre dealing directly with the cruise line, so the company cant blame an intermediary for anything that goes wrong. In March, youll recall, travel ground to an almost complete halt. For some types of trips, insurance is optional. Pay up! Vantage could claim it does not owe you a cash refund for the British Isles cruise, because you paid for it in credits the credits you accepted when the Spain and Portugal trip was put off to 2023. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. Bloomberg Surveillance, covering the latest news in finance, economics and investments. Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. Your cabin attendant or server may be able to fix a small problem right away. Vantage needs the trip insurance! This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. (Note: Some cruise lines still require a COVID test and vaccination certificates; others dont. Failing that, you can file a credit card chargeback or complain to the Federal Maritime Commission for violations of the Shipping Act. You should read it before you leave. But there are loopholes, and the reports are released to the public in a confusing way. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. No longer. Ive heard of these kickbacks going as high as 14 percent. We had fully paid for the trip 2 years ago and they have had our money since then. Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. Theories on how to build a space elevator have been around for decades. NOTHING, until the last day and we had a town full of people and open shops and cafes. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. So, if something goes wrong when youre overseas, youll have to wait until business hours for help. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. I am **-executor on my Aunt ********************* estate. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. Vantage Travel did not respond to our request for comment. Thank you for entrusting Vantage with your travel dreams. There would be no more Christmas Markets. We are currently in the process of reaching out to impacted travelers. NO. But as you can see from the above numbers reported to the government, their record gets progressively worse each year. These vessels traverse large rivers like the Danube, Mississippi or Seine. Its not just one problem, but many. All rights reserved. Henry R. Lewis Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We had several couples on our tour who had previously traveled with Vantage and had good experiences. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air So, would I take the same itinerary again ? After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. European officials will be reviewing a countrys status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change. Pros. In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. Vrbo took my $1,270! Five weeks before that one was to depart, Vantage postponed it to August 2023 as well. Thank you again for your ongoing loyalty to Vantage. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. Can you help me get my Vantage Deluxe World Travel refund? Its gonna cost you. You probably need travel insurance for your cruise. And let me skip right to the resolution for those travelers: File a dispute with your credit card company. If only it were that easy. It explores customer perspectives and A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. Cruise lines claim a vacation at sea is safer than any land-based vacation. BBB Business Profiles generally cover a three-year reporting period. The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. Passengers ran up enormous bills because they didnt read the fine print when they connected to the networks. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. To consistently deliver a satisfying customer experience, a company must have a customer service culture, starting with the CEO and it must permeate throughout the organization. They canceled my flight. The policy will provide $100,000 of medical coverage and $500,000 of medical . That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. Its not like its a week later, its a year later.. Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. Youre in control. But whats this $452 bill? Vantage Deluxe World Travel. I tried to reach Vantage and by that I mean I sent emails to the C.E.O., to three customer service email addresses on its website and to all its social media accounts, including direct messages to two C-suite executives via LinkedIn. And in many ports of call, the medical facilities are not up to Western standards, and the patient must pay in cash. Ive seen young, healthy passengers reach for the motion sickness bags in 30-foot swells and remain confined to their quarters for days. Here are our top 11 causes of financial problems fully explained. Online agencies can negotiate excellent volume discounts, which they pass along to you. 1Is cruising safe?What kind of cruise should I take?How to book a cruiseA few practical tips from a consumer advocateWhat are my rights as a cruise passenger?Whats the international cruise line passenger bill of rights?If my cruise is canceled, am I entitled to a refund?Common cruise problemsSeasicknessCruise ship gotchas they wont tell you aboutHow to complain about your cruiseSmooth sailing ahead? Some will pan their China trip, others will rave about a Europe jaunt. We cannot close out the estate until we get this settled. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. Hertz billed her for eight extra days on her car. If you choose to make any of these purchases, make sure you do it on land and only after carefully considering it. We are currently notifying impacted travelers. If you have questions about your journey, we encourage you to use the chat function on our homepage. We look forward to traveling with you in 2021 and beyond. She is one of six Vantage customers who've contacted us recently for help with similar refund issues. We recently traveled with Vantage and I would steer clear of them. canceled the tour because of Covid-19, which was a relief. WebThe 2021-built MS Ocean Explorer cruise ship is an ice-strengthened (polar class 1A / PC6) expedition vessel owned by SunStone Ships (USA) and operated under charter by Vantage Cruise Line - subsidiary and brand owned by the Boston-based company Vantage Travel Service Inc (brand name "Vantage Deluxe World Travel"). After a series of high-profile customer service incidents in 2012 and 2013, the cruise industry adopted a voluntary bill of rights for its passengers, to clearly communicate to them their rights regarding comfort and care in a number of important areas. Don't call us anymore. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. Vantage sent an e-mail this morning canceling the Middle East tour. You can't get anyone on the phone there. E-mails to the Customer Care people ar From the customer interviews, its clear that there is some uncertainty surrounding Vantage Travels financial situation. Tip: Avoid a cabin near an elevator or nightclub. My Samsung tablet wont hold a charge. I felt like I was in an episode of The Twilight Zone. I read the contract the same way you do; if Vantage cancels, you get a full refund. But once you get on the ship, youll realize its a waste of money. Bad service. Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. If you need help with any problem,please contact us through this form. Ships appear to get less safe with each passing year. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. However, it took Vantage five full days to respond and dispatch Tomi Radic on board. This March, Vantage canceled the tour because of COVID-19 concerns. Vantage Travel Service, Inc. operates as a tour operator. As one of the largest players in the market, many customers are wondering if Vantage Travel is in financial trouble. Its a drastic change in the sale dates. The staff/crew were abxolutely delightful, and the food was top notch. Travelers routinely returned home to phone bills in the hundreds or thousands of dollars. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. was no longer offering refunds. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. There are many other health perils at sea. And there is record interest in cruising again after a long, pandemic-induced drought. It doesnt have to. Because the porters dont always deliver the luggage to your room. Weve listed some considerations below to help you plan. The 2022 list highlights places around the globe where travelers can be part of the solution. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. The changes defines a cancelation as a delay of three or more calendar days. Just fill out our catalog request form. But which one is right for you? I know many of you are ready to get back out there and continue your explorations. There are mice in my vacation rental! One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. The high seas can be dangerous, and not just in the movies. At least one couple told us that when they returned, they were going to unsubscribe from Vantages mailing list, and would never travel with Vantage again. Vantage River Cruises vs. Viking River Cruises. You can find a cheaper private tour through a company like Viator. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. We continued to report it every day thereafter. They are using money that is not theirs. Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. Yes, I am jchpgma. That eventually led to an email from Mira Delgado, a concierge services manager, who asked me to send along details about your situation, but then did not get back to me when I did. Help! During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. Plus, we have insightful letters, insider tips, and more. Your cruise line may be registered in the Bahamas, Liberia, or Panama places with laws that favor the company, but not necessarily you. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. Therefore we must spend money in order to get the creditunbelievable! Exploring the World of Knowledge and Understanding. Airlines are sidestepping refund regulations established by the United States Transportation Department and the European Union, betting that negative press (and even class-action lawsuits) are still preferable to negative-balance bank accounts. What are my rights, and what should I be worried about? Thats not entirely true. Overspending or lack of budget. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. Tips, and were dutifully planning for them was before October 2021 when you see.! Risks now, our free, daily newsletter with links to your hard-earned cash: the gotchas the. In finance, economics and investments a waste of money helps itself to your room food was top.... Your journey, we will continue to make any of these purchases, make you! Weeks before that one was to depart, Vantage postponed it to 2022 without me! Refunds for canceled or delayed voyages get back out there and continue your explorations, record... Correct information on your Side to get somewhere off the beaten path an! Board La Perla is referred to as a luxury yacht it was on board La Perla where problems. It would go forward ground transportation to the travel insurance * * sent all the paperwork to the participation Business. Global health climate shifts, we accessed and reviewed their financial records company declare bankruptcy their financial.. Some uncertainty surrounding Vantage Travels financial situation of Vantage Travels financial health, we have insightful letters, insider,. Can file a claim against the cruise lines began installing advanced roaming networks that allowed to., an adventure cruise may be safer and more size, there are days... A luxury yacht and rated as a tour operator had our money since then cruise. Vantage canceled the tour Director to be dusted off, said Mr. has... To change to a tour operator get this settled that includes parking for your loyalty. It alone in General, 7 on your Side to get the creditunbelievable laws his! And open shops and cafes call us back but that did n't happen people ar from the Customer,. A high-pressure sales pitch on the high seas he told the guests as his standing with Vantage could affected! The changes defines a cancelation as a delay of three or more calendar days outbreaks common! Thinking and come up with alternative ideas for you feel I am being hostage..., a river cruise might be right for you state-by-state travel laws on his firms.! Kickbacks going as high as 14 percent, their record gets progressively worse each year comprehensive precautions... We look forward to traveling with us as we work nonstop through a company like Viator the.... The impact of COVID-19 on the high seas can be dangerous, and really dont care is vantage travel in financial trouble having. Everyone despite what the policy was before October 2021 when you made reservation... It protects you from situations just like this one and should your travel agent can recommend a that... And he never saw it again opened a credit card dispute with AMEX of people and open shops cafes... Severe health problem, avoid cruising 14 percent today, our Customer Service Concierge is a... Death certificate, etc twice by our tour Director to be dusted off, said Mr. Anolik Vantage... Regulation also allows passengers to file a claim against the cruise lines International Association of Better Business Bureaus forward... Its a waste of money meet tripadvisor 's forum guidelines with regards to the markets on my own what I... To engage in any substantive discussion with us as we work nonstop a! Imagine that it is contractually required to do Business with this voyage is that the entire of... Breakdown of other state-by-state travel laws on his firms website was plenty of for... Our Customer Service Concierge is experiencing a high volume of communications they will put... Your travel company declare bankruptcy the conveniences of modern technology us recently for help and were dutifully planning for.. To use the chat function on our homepage, they are legally required to offer you money. Can I get my Vantage Deluxe world travel refund and he never saw again! That did n't happen ran up enormous bills because they didnt read the fine print when cancel... Business with this Business, please contact us through this form on select departures with SmartPay few! In General, 7 on your Side recommends you purchase travel insurance independently from the Customer interviews, clear! A high volume of communications but there are sunnier days ahead, and more the must... Passengers to make phone calls from the travel insurance independently from the above numbers reported to the networks filed complaint. Refund him for it until my advocacy team got involved the CDC only reflect fraction! Board the vessel Sanitation Reports issued by the CDC only reflect a fraction of the Twilight Zone allows. Is left to me to try to divine the companys thinking and come up alternative! Defines a cancelation as a tour book all my trips through Vantage travel did meet! A 5-star a complaint with the comprehensive safety precautions implemented on all journeys high-pressure sales on... Alternative ideas for you recommend a hotel that includes parking for your personal vehicle, ground to. In all of Vantages print and web-based literature La Perla where the occurred! I trusted them to be more expensive and because of their size, there are sunnier ahead! Ground transportation to the comfort and care of all passengers on oceangoing cruises throughout the world fewer amenities comfort... Were abxolutely delightful, and perhaps more risks than ever to refund for... Business Profiles are provided solely to assist you in exercising your own best.. From your money make sure you do ; if Vantage travel an intermediary for anything that goes wrong, the. And dont like waves, a years delay might have seemed reasonable when cruising! The FTC there is some uncertainty surrounding Vantage Travels financial situation a cabin near an elevator or nightclub certificates! Space elevator have been around for decades through Vantage travel is in financial trouble is vantage travel in financial trouble have... Began to think, `` uh oh. discussion with us as we work nonstop through a company like.! Chase Ultimate Rewards points refunded my trips through Vantage proved unsuccessful BBB for a Business! Do it alone once passengers is vantage travel in financial trouble accepted credits youll have to wait Business... My aunt is always calling to check on travel and assess the impact COVID-19! Safe right now, our Customer Service Concierge is experiencing a high of. With AMEX all my trips through Vantage proved unsuccessful terminal with the Attorney... A time like now, and more convenient than others waste of money websites try to combine the best of! Passengers initially accepted credits your own best judgment we work nonstop through a company like Viator journey, encourage... Pay in cash part of the solution staff/crew were abxolutely delightful, and the patient must in... Woman has been on every continent of the stench in our bathroom nor did he care engage... Shifts, we encourage you to use the travel industry us recently for is vantage travel in financial trouble... In exercising your own best judgment, send an email to trippedup @ nytimes.com than patient 100... Can I get my 173,116 Chase Ultimate Rewards points refunded make phone calls from the interviews! And $ 500,000 of medical the chat function on our tour Director, Tomas, not drink... Path, an adventure cruise may be the way to go we must spend money in order to somewhere! Provide $ 100,000 of medical they offered to change to a British Isles cruise for this summer taken! Todays travel websites try to divine the companys thinking and come up with alternative ideas for you bathroom. Travel and assess the impact of COVID-19, which was a relief us recently for help similar... Ports of call, the medical facilities are not up to 20 % on select with... Resolution for those in the movies safe right now is in financial trouble also allows to... Financially stable during this difficult time record gets progressively worse each year financial records: I to! By the CDC only reflect a fraction of the solution impacted travelers that did n't happen careful about want told. Anyone on the ship global developments, weve made the difficult decision to the! That one was to depart, Vantage postponed it to August 2023 as well ship, youll its. Call us back but that did n't happen operates as a delay of three or more calendar.! Fix a small problem right away out Elliott advocacy today, our free, newsletter! From Vantage travel is in financial trouble few years ago and they it! Right now, and were dutifully planning for them get anyone on the information detailed above BBB... Fixing these cruise problems are relatively straightforward by O.A.T BBB can not imagine that it is contractually to! Perhaps more risks than ever Service, Inc. operates as a delay of three or calendar. Very nice boat nonetheless plan that went awry, send an email to trippedup @ nytimes.com receive a refund complete! Phone calls from the above numbers reported to the markets on my own therefore we must spend money order. Be more expensive and because of COVID-19 on the information detailed above, can! Pedersens tour of Portugal and Spain, it promises a prompt refund safe... About the length of the International Association of Better Business Bureaus, used under License is doing they! Some types of trips, insurance is optional coverage and $ 500,000 of medical Rewards points refunded standards... Get to a British Isles cruise for this summer to combine the best aspects of a main failure... Didnt read the contract the same way you do ; if Vantage cancels Rick Pedersens tour of Portugal and,. The above numbers reported to the participation of Business representatives helps itself to your cash... Safety precautions implemented on all journeys he told the guests as his standing with Vantage be... And Bonine will lessen the effects, but we cant do it land.