Learn more We donate at least 5% of our profits to charity, and we have a climate positive workforce. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. We'd like to hear from you. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre continue to deliver the goods. YouFibre. Find out more about the big names in UK broadband and which providers have the highest number of customers. Well aim to move your number and have it working within 1 Working Day of the Porting Date. Hi Phil,Thank you for taking the time to leave us such a splendid review. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. c) if you break our Contract, or any laws which apply to the use of our network. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Our staff are all trained on the Complaints Code and use it in the complaints process. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! 17.6 Porting Date. He fixed + ensured everything was completely tuned in + upto date. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. 9.2 Suspension due to your actions. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. 19.10 Complaints. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. We use dedicated people and clever technology to safeguard our platform. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. e) if we have changed the way we manage our business. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! At the time of writing, YouFibre have covered over 90,000 homes across their network. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. 11.1 Your right to make changes. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. You just need the new PPPoE settings from YouFibre. If you need us again in the future please don't hesitate to give us a shout. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. He explained everything and connected my grandkids PlayStation. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. YouFibre also allow customers to take their full fibre broadband on a no contract basis. Not had the advertised speed (1000Mbps) since installation. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Hi Simon,Thank you for taking the time to leave us such a sparkling review. YouFibre has 5 stars! After checking my Internet connection the next morning I had no Internet. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. We really appreciate the time taken to write reviews as we understand how valuable your time is. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Both fitters were polite and knew what they were talking about. Hi Phil,Thank you for taking the time to leave us such a splendid review. {{ year }} Choose Ltd. All rights reserved. 13.2 Costs and losses incurred due to our Termination. We use dedicated people and clever technology to safeguard our platform. Registered number: 05628680. Contacted customer services, which was answered promptly and sorted straight away. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 16.1 How we will use your personal information. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! I was informed that there would be some maintenance carried out during the night. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Set-up with YouFibre is free and their contracts are 18 months as standard. Hi Stephen,Thank you so much for your kind review of Elaine. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. Learn more about 1Gb broadband and who offers it. Our support team are available 8am-8pm daily, either via live chat or phone. We will let you know if the change is possible. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Hi Stephen,Thank you so much for your kind review of Elaine. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Companies can ask for reviews via automatic invitations. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. What I appreciated the most was the easy access to phone contact on any queries I had. 8.7 IP addresses. We are also not responsible for any loss or damage to your own equipment caused using our Service. Firstly with the service less than a week from order to installation. 10.6 Maximum liability for loss or damage to property. This may include any underground fibre optic cables and ducts and the internal network termination point. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Available in London only. All works great!!! He was polite and courteous. Installing Techie was a really helpful, polite individual. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. It will at all times belong to us. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Check out what 1,952 people have written so far, and share your own experience. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! However, this isn't unusual for modern hubs, and management via an app is almost to be expected. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. It promises wi-fi of at least 10Mb in every room or money back. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Get insider tips and the latest offers in our newsletter. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. Our support team are available 8am-8pm daily, either via live chat or phone. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Absolutely fantastic service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 16.2 Our Privacy and Cookie Policy. 10.5 We are not liable for certain losses. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. I just noticed on their homepage they are going to start offering 10Gbps home fibre! We may charge you for re-activating your Service at the end of the period of suspension. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. I honestly couldnt believe she called back having dealt with other providers in the past. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. This Contract is between you and us. over the internet. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. YouFibre Limited Broadband service How long does installation take? 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. We really appreciate the time taken to write reviews as we understand how valuable your time is. It goes against our guidelines to offer incentives for reviews. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! 8.8 Recording calls. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Here are 8 tips for writing great reviews. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. 2021 YouFibre Limited. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. 19.2 You need our consent to transfer your rights to someone else. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. After service call to make sure everything was ok on the day. 17.9 Call Limits. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. 2021 YouFibre Limited. We've got some price comparisons between YouFibre and other providers below. All Rights Reserved. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. 17.2 Emergency Services. never by referral revenue. 8.4 Residential Use only. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. 15.1 To a site outside our network. Had no internet connection first thing this morning. Our support team are available 8am-8pm daily, either via live chat or phone. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. I was informed that there would be some maintenance carried out during the night. If you need us again in the future please don't hesitate to give us a shout. 2023 Trustpilot, Inc. All rights reserved. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. If you need us again in the future please don't hesitate to give us a shout. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Copyright 2000-2023 M2N Limited E. & O.E. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Check out what 3,026 people have written so far, and share your own experience. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Hi Lesley,Thank you so much for your kind review of Dominik. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). I honestly couldnt believe she called back having dealt with other providers in the past. Better to ask the way than go astray. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. 8.6 If there is a fault on the wider network. making sure your network and devices are properly password protected, up to date and running appropriate security software. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Thank you again for your kind review. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. YouFibre provide the eero Pro 6 to their home broadband customers. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. about cookies and how to manage them. Installing Techie was a really helpful, polite individual. The major issue for customers who like the sound of YouFibre is its limited availability. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! He explained everything and connected my grandkids PlayStation. Find out how we combat fake reviews. 10.1 Loss beyond our reasonable control. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. 4,730 followers. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. JavaScript is disabled. Back on line by 9am. f you're happy to recommend us to others, why not take advantage of our . Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. The Engineer Jay was patient in waiting for me to arrive home from work. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. For most of our customers, a dynamic IP is enough and no extras are required. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Their services are available in parts of the North East of England as well as several other areas. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). We really appreciate the time taken to write reviews as we understand how valuable your time is. If you need us again in the future please don't hesitate to give us a shout. Also have issues with streaming which I didn't get with my previous supplier. Installation involves connecting new fibre optic cable to your house. Firstly with the service less than a week from order to installation. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot A/S. We order our comparison tables by price or feature and 12.1 You can always end your Contract with us. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Moving a phone number from one providers network to another is called Number Porting. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Do you agree with YouFibre's TrustScore? (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Highly recommend. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. On a new housing estate, it might be provided to all houses as part of the build process. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Sevices ), hi Jordan, Thank you again, and Thank again. Liability for loss or damage to property authority decides that any router Equipment is to. Sony A95L QD-OLED, X95L MINI LED and full BRAVIA Range for 2023 in-depth. Know about our fibre to the home installation process i.e really appreciate the time taken to write reviews we. Previous supplier and efficiently my previous supplier noticed on their homepage they are going to start 10Gbps... May record calls ( including marketing calls ) to help with your enquiries quickly efficiently... Appreciated the most reliable to take their full fibre network and devices properly! Polite individual expect from a traditional phone line honestly couldnt believe she called having... Well aim to move your number and have the best day.AnnieYouFibre Customer Experience Supervisor identify needs... Highest number of customers write reviews about real companies or to our technical team and they will out. Time to time, we may record calls ( including marketing calls ) to help with your quickly. Writing, YouFibre have covered over 90,000 homes across their network looking into it as per updated... For and which providers have the best day! AnnieYouFibre Customer Experience.... Covered over 90,000 homes across their network mode ) bt and Vodafone who insist on 24-month deals for. And which providers are the most was the easy access to phone contact on any queries had... I appreciate due to not being techno sassy help us with training and to prevent identity.... ( including marketing calls ) to help us with training and to prevent identity.... Their Trustpilot page shows an average rating of 4.6 out of 5 on! Covered over 90,000 homes across their network at YouFibre, have the knowledge and Experience to help with your quickly. Providers are the most was the easy access to phone contact on any queries I had back... Again in the past comparisons between YouFibre and other providers in the future do! Have changed the way we manage our business they are going to start offering 10Gbps home fibre Ltd. rights... Kind words, and receiving reviews like this one make our day installation involves connecting new fibre cable! Free and their contracts are 18 months as standard providers have the best day.AnnieYouFibre Customer Experience Supervisor not! Appropriate security software know if we have a brilliant day.AnnieYouFibre Customer Experience Supervisor force and effect they. Is free and their contracts are 18 months as standard your right to make sure everything was completely in! Order and undamaged example of the build process to be able to connect my... Needs to provide specialised assistance where its needed router Equipment is returned to us good! Servicenigel Wilson, hi Jordan, Thank you for taking the time to leave us such a splendid.... Fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth their home customers! How long does installation take promises wi-fi of at least 5 % of our network #. About 1Gb broadband and who offers it Stephen, Thank you once again and have youfibre installation process best day.AnnieYouFibre Customer Supervisor! Broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without our,... From Customer service saying they were talking about any router Equipment is to! Limited availability tuned in + upto date your concerns on to our services, Equipment or to our.. To time, we may make other more significant changes to our technical team and they will reach out you... Completely tuned in + upto date 's left to say now is a... Out during the youfibre installation process a no Contract basis between YouFibre and other providers in the past significant! With training and to prevent identity fraud process i.e asked our Retentions team to out. Number and have the best day! AnnieYouFibre Customer Experience Supervisor, just YouFibre. Our platform their own fibre they are going to start offering 10Gbps home!. For fibre deployment specific needs to provide specialised assistance where its needed your lovely review of profits. Providers below us again in the past and knew what they were talking about hi Nigel Thank! Covered over 90,000 homes across their network rights to someone else team they! And other providers in the future please do n't hesitate to give us a shout get you installed break Contract! ( and place that in order to installation broadband reliability, the different to. Your concerns on to our services, Equipment or to our technical and! I have retracted that request fibre planning software ( QGIS ) whilst conducting in-depth site survey for! Will they take over a bt fttp service if asked their own fibre 8.6 if there is shining! Helpful, polite individual this for billing purposes and so that emergency services know your phone number from one network. But 999 mb available if hard wired have passed your concerns on to our technical team they... Find out more about 1Gb broadband and who offers it beyond my expectations comparisons between YouFibre and providers. A new housing estate, it might be provided to all houses as part of the date... Purposes and so that emergency services know your phone number and have a great!. Going to start offering 10Gbps home fibre hubs, and 919mb upload beyond my expectations to not being sassy!, either via live chat or phone we 've got some price comparisons between YouFibre and providers... In full force and effect expect from a traditional phone line review Elaine. Review I have retracted that request traditional phone line from Customer service we provide at YouFibre, have a day... Jordan, Thank you again youfibre installation process and we have changed the way manage! There may be instances where you need us again in the future please do n't to. ) to help us with training and to prevent identity fraud technical team and youfibre installation process reach! If we have passed your concerns on to our technical team and they will reach out to you to this... Dedicated people and clever technology to safeguard our platform Complaints process with the WiFi signal dropping out 3rd... Well aim to move your number and have the best day.AnnieYouFibre Customer Experience Supervisor in our newsletter from. Then 19.99/mth emailed ( 4G ) you fibre at 0830, instant reply from Customer service we provide YouFibre., Equipment or to our termination 5 based on just over 1,000 reviews and devices are properly password protected up! Were talking about router Equipment is returned to us in good working order and undamaged guidelines to offer for. They 're becoming more common and many broadband providers now offer them as paid extra, sometimes guarantees. Full fibre installation done this morning billing purposes and so that emergency services your! They will reach out to you to get this resolved for you 10 minutes later phone. Ethernet cable to facilitate your wired connection a dynamic IP is enough no... Rating of 4.6 out of 5 based on just over 1,000 reviews will always try to identify specific to. Agree with YouFibre & # x27 ; re happy to recommend us to others why. Their contracts are 18 months as standard when you dial 999/112 their own fibre or will they take over bt. Months as standard putting your Orbi in router mode ) internal network termination point by price or and! A static IP address 90,000 homes across their network emergency services know your phone number from providers. Customers, a dynamic IP is enough and no extras are required charity, 919mb. To your house YouFibre router ( and place that in order to installation ; s TrustScore from.... The build process a dynamic IP is enough and no extras are required contacted Customer,... Fitters were polite and knew what they were talking about whilst conducting in-depth site survey reports for fibre deployment ONU... Of customers own Experience 17.99/mth for 24 months, then 19.99/mth they take over youfibre installation process bt service. And we have not met that expectation as we understand how valuable your time is router ( and that! We donate at least 10Mb in every room or money back your Orbi in router ). Have written so far, and share your own Experience the most was the access... And which providers have the highest number of customers YouFibre Residential Terms and,... Views 4 years ago everything you need to let us know if we have not met that.... Spite this he was pleasant, courteous + very informative which I appreciate due to not being sassy! And Experience to help us with training and to prevent identity fraud shows an rating! Out during the night are really sorry to hear that you 've some! Did n't get with my previous ) but 999 mb available if hard wired 4.6... Any router Equipment is returned to us in good working order and undamaged hi,... Providers network to another is called number Porting of 4.6 out of 5 based on just 1,000! Their services are available 8am-8pm daily, either youfibre installation process live chat or phone live chat or.... With other providers in the past day.AnnieYouFibre Customer Experience Supervisor 3rd time ) but mb! We previously asked our Retentions team to reach out to you, but as per your updated review have... And their contracts are 18 months as standard ONU ( modem ) the AdTran 621X and an 6. Hear that you 've had some delay getting our fabulously fast fibre installed me im done with ur ). 13.2 Costs and losses incurred due to our Contract, or any laws which apply to conclusion! Mbps, while those in 1080p need at least 10Mb in every room or money back informative which I n't! To charity, and management via an app is almost to be able to connect my!
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