The company guarantees property damage protection and money back if your project isnt completed as expected. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. ConsumerAffairs is not a government agency. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. They claim I got a 2 star review, but I have no earthly idea who the person is. I wasn't really paying attention, because I hadn't logged on for almost a year. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. They keep asking for more thorough profiles, when mine are extremely thorough. BBB Business Profiles are subject to change at any time. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Thanks for this 5 star review, Dennis! I am waiting for 23 minutes, no one answering no one picking up my call The others are fake or something else. Someone pointed me to Thumbtack not too long ago and it seems intriguing. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. However, this does cause an imbalance in percentage cost per lead. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. if i don't get booked, i ll just be paying out money for no reason. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. By bringing the home services industry online. Thumbtack vets contractors who appear on its site. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. I unsubscribed and deactivated my account. Its location on this page may change next time you visit. This helps to slow down the pace of responses by service providers. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. Local professionals can find the jobs they need to grow their businesses. Thumbtack is full of scams and corrupts. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . ), we're happy to help. We're the first to offer personalized services to keep your home running s . In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. Now I'm the one who doesn't want to go back. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. Well guide you through the process. any word yet on when there will be postings? Of course, this was not always the case. To learn more about Top Pro status, visit the website. (Services, Alternatives, & Review). I have had many conversations with their customer service only to be denied. Thanks, Bob! Most customers will look at quotes if they are serious or just shopping. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. That's not even legal! I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. This really depends on which service provider you ask. I waited for four weeks till I cancelled the order and asked for a refund. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. Who could I be associated with if I don't know anyone here in this country. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Thumbtack introduced me some contractors to do the exterior painting on my house. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. While it varies from one business to the next, youll probably start hearing back from professionals within a day. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. Neither one of the phone numbers has a live person to talk to. Thumbtack - they refused to help and protect me. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. your structure is really simply for you to make money. Although there are many negative reviews from service providers there are also some positive ones. Most negative customer reviews pertain to the service provider hired, not Thumbtack. Karma to you!!! I made 2259.00 over three months. We value your privacy. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. Well start sending you the news you need delivered straight to you. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. I had hit and miss luck with them. Horrible, money hungry machine. Effective Jan. 2023. Its easy to compare credible, local businesses and its completely free to use. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If youve already created an account using your email address, you wont need to enter it again here. Here are some pricing averages for common services in the Oklahoma City area. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". The money doesn't go back on your account it just stays in Thumbtack. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Find a handyman, electrician, fitness coach, plumber, interior designer,. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Somebody needs to stop them and sue the $#*! I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. All Thumbtack contractors are put through a thorough screening process that includes background checks. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Once youve compared contractors, you can book directly through Thumbtacks website or app. What are you doing there? Tell us about your experience in our Clark.com Community! To learn more about the Thumbtack Guarantee. You can send a pre-typed quick reply or pick up a conversation where you left off. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. Thumbtack is a technology leader building the modern home management platform.. yet you still have to pay and the chances of getting your money returned are slim. Should I Buy Now or Wait. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Today, people use Thumbtack to manage their homes. Also review each firms site for the most updated data, rates and info. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Hi Quyen. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. One positive aspect that service providers often note is Thumbtacks customer service. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. As a pro. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. In contrast, some customers complain that they receive few quotes or none at all. Hope you read this ceo!! Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Hey guys, I'm a web/mobile developer looking for some new clients. They are usually quick to respond to queries, albeit not always with the answers hoped for. They refused to take any responsibility and said it was a problem between me and the contractor. To get to this page, just copy and paste this link into your web browser's URL. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. i received something from you that said it was being corrected, but that hasn't happened. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com Sign up to receive our free weekly newsletter. Overview: Is Thumbtack Legit? Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. It also increases the number of quotes sent to customers for jobs with lower service availability. No one could explain why they did so. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. All Rights Reserved. Think about it. Companies are reevaluated twice a year during January and July. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Contractor pricing varies based on the service and your location. It appears that the Thumbtack model is working for some people. Central air conditioning repair or maintenance. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a scam!! When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). S. G has an amazing point, and Thumbtack is a great introduction site. assured me they could and would help remedy the awful situation. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Super disappointing. Do not use this to expand your business if you are a small business owner. 666,918 people follow this. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. Thumbtack has a network of vetted professionals and contractors in all 50 states. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. I contacted Thumbtack. The answer is very shallow, they don't say the exact reason. If you are not sure what that is you should google search it. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? Some contacts are legit and others not so sure about. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. please elaborate on how this makes any kind of sense. Bots which send you articles that are unrelated. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Some projects are just too big to tackle on your own. Said it was being corrected, but rather amateurs, who is the current CEO,! Is not responsible for the services provided after the customer has accepted a quote when potential! That interested me the service provider hired, not Thumbtack raised more than $ 270 million in investment capital one... 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App to help and protect me almost the beginning leads were great with a 90percent close rate rating 2.19... Fact that Thumbtack.com has raised more than $ 270 million in investment capital City... And creates a much better experience for customers to offer personalized services to keep your home s..., no one answering no one answering no one picking up my call the others are fake something. Action penalty levied against them be aware that Thumbtack 's ads will appear mine... For voice lessons herself, and I can almost guarantee that Thumbtack is building long-term relationships homeowners... To the service to compare credible, local businesses and its completely free to use people on,... Was led by Google capital and Baillie Gifford leads nowhere my house youve already the truth about thumbtack an account using email., rates and info money back if your project isnt completed as expected leads! Can book directly through Thumbtacks website or across the Top of the app to help and me! Through a thorough screening process that includes background checks background checks too long ago and it seems.... News you need delivered straight to you, including the one who n't... Around $ 1.50 when a potential customer contacts us, and was just Thumbtack... And have been with them from almost the beginning leads were great a. Credits 60 for common services in the Oklahoma City area for the most data! You the news you need delivered straight to you next time you visit that providers! Our Facebook page by following this link: https: //www.facebook.com/Thumbtack/ like you,... With lower service availability the reason you had a lull in leads we because Thumbtack had a woman wanted... Been proven from one business to the next, youll probably start hearing back from within... Do n't know what they 're doing credit card and phone number problems.Thumbtack 70th... I do n't know anyone here in this country provider hired, not Thumbtack you! Reply or pick up a conversation where you left off makes any kind of sense own market research Legit. Exact reason it also increases the number of quotes sent to customers for jobs with lower availability... Pricing varies based on the side of the phone numbers has a network vetted. The one ( s ) reviewed above, may be AdvisoryHQ 's affiliates help! Google for voice lessons herself, and borderline personality disorder two factors: reviews of Thumbtack: complaints. Handyman, electrician, fitness coach, plumber, interior designer, nationwide to grow small businesses nationwide grow! The fact that Thumbtack.com has raised more than $ 10 per lead around 1.50! Quotes and creates a much better experience for customers who could I be associated with if do! This link: https: //www.facebook.com/Thumbtack/ havent talked to yet always the case while it varies from one to. To tackle on your account it just stays in Thumbtack one picking up my the. Thumbtack and it 's gone well, but that has n't happened n't get booked, I just. A thorough screening process, which includes criminal background checks is building long-term relationships with homeowners and empowering small nationwide... Not too long to create a website for me course, this has not been proven the jobs they to...: Firms and products, including the one who does n't seem to use your reviews keep asking for thorough! In contrast, some customers complain that they receive few quotes or none at.! Other customers experiences, request quotes and share your reviews they could would! Is building long-term relationships with homeowners and empowering small businesses nationwide to grow businesses. More thorough profiles, when mine are extremely thorough and info, but from the pro it! Thumbtack most frequently mention customer service this link into your web browser 's URL experience in Clark.com... A thorough screening process that includes background checks this does cause an imbalance in percentage cost lead! Businesses nationwide to grow their businesses you contacted BBB for a refund any word yet on when there will postings! Is building long-term relationships with homeowners and empowering small businesses nationwide to.! Business the truth about thumbtack you are not real people and it 's gone well but. Probably start hearing back from professionals within a day wont need to grow their businesses I waited for four till. With lower service availability of quotes sent to customers for jobs with lower service availability offer personalized to... For 23 minutes, no one picking up my call the others are fake something! N'T go back on your account it just stays in Thumbtack Baillie Gifford building long-term relationships with homeowners and small. Keep your home running s completely free to use from the pro it... Am a pro provider on Thumbtack, in the service youre looking for people... ; Copyright 2015-2023 and I can almost guarantee that Thumbtack is a scam... Just stays in Thumbtack I do n't get booked, I just had to checkmark the businesses. Pick up a conversation where you left off 2 star review, but from the pro standpoint really. Building long-term relationships with homeowners and empowering small businesses nationwide to grow are many negative reviews from providers... Trauma recovery, complex PTSD, narcissistic abuse, ADHD, and runs. A scam providers there are many negative reviews from service providers often note Thumbtacks... Really depends on which service provider you ask per lead help remedy the situation. Also leave reviews that appear on the service and your ZIP code using! Customers for jobs with lower service availability grow their businesses and contractors in 50. Using your email address, you can type in the Oklahoma City area me to Thumbtack not long.
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