It's still unclear how widespread the issue is, but customers in Philadelphia were still reporting problems as of 10:30 a.m. pizza favorite shuts down after 13 years, plus more closings, Your Privacy Choices (Opt Out of Sale/Targeted Ads). You can make use of their service in your day-to-day activities. Terms of Service. We apologize for any inconvenience and appreciate your patience.". But redundancy means money, Banafa said, adding some internet service providers tend toward cheaper predictive maintenance that tries to shore up bits of infrastructure before they can fail. 55+ days of #comcastoutage #comcastdoesntcare #comcastdown @bsldesigns, @comcastcares internet been down since yesterday morning, Ever since @comcast outage my internet is shit. Some customers reportedly even resorted to call 911 in a desperate attempt to get their services restored. This cookie is set by GDPR Cookie Consent plugin. Its more like a traffic jam. The point is that internet service will slow down when many users tend to be online at the same time. Our team is excited to help make this right. By continuing to use this site, you agree to the use of cookies as described in our. I'm talking about the scheduled outages that typically occur between 12 and 6 in the morning. The worst affected areas appear to be Los Angeles and the San Francisco Bay Area in the west of the US, and New Jersey and Pennsylvania in the east. Latest outage, problems and issue reports in social media: ToireasaLinn*use this to find me elsewhere. Xfinity customers can get status updates here once they log into their accounts. Please do not call 911 to ask why your Internet is out. We think it involved chewing gum somewhere, Redmond rolls back network change after cloud services dip in sympathy with profits. Here's Opinion: The our city is broken and Im not gonna take it anymore screed, San Francisco is at its most unaffordable point in at least a decade, S.F. Comcast says a fiber that was cut caused the mess. I wouldnt wish Comcast on my worst enemy. With this, youll be informed when an outage happens. pic.twitter.com/UV88lcPAuF. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. FYI - Comcast is currently experiencing an outage, as certain parts of Hudson/River Falls have been without Internet service since6:57p @comcastcares your login service is down. Are you also affected? If you are thinking about @Xfinity or @Comcast don't! If there is currently an outage, youll see a notification at the banner at the status top. CBS3's Natasha Brown will have the latest this afternoon on CBS3 at 4. Last week Xfinity service started to intermittently cut out during the day! All I'm hearing from @XfinitySupport ,@Xfinity & @comcast is crickets about the outage in #Philadelphia . Please feel free to reach out via DM using this link. Some customers were told that there was an outage and that the issue will be resolved.. or have they in the last few days??? Complete **** show, @Xfinity How do I get an update for this 17 hour outage? Sadly, "asap" did not seem to cut it for many customers, as users took to social media to express their displeasure even as services began to recover. I know youre still trying to send that tweet because Comcast cant keep a stable internet connection. Please don't call "support numbers" posted below most probably it's a scam. #worstcompanyever. No F'in accountability. @comcast feeling the pain of your service increase! pic.twitter.com/Re5Eb560Gm. We would be more than happy to assist you further. If you have any tips or frustrations you wish to share, please leave a message in the comments section! One of the major ones is the constant outage. I did a reset first, BEFORE calling. A continuously updated article about Xfinity or Comcast internet not working, outages and downtimes in 2023. . Illinois and Michigan customers have also reported problems, and The Reg has heard network engineers complaining of issues in central Pennsylvania and packet loss in New Jersey. I'm talking about the scheduled outages that typically occur between 12 and 6 in the morning. Mfers really be trying to get over! Yosemite breaks snow record; park closed indefinitely, The Bay Area is catching a break from winter storms. - This evening, Comcast released the following statement regarding the outage: This afternoon, we experienced a fiber cut that impacted our services in the Southwest Florida area. Love it #outage #comcastoutage #comcastdown #Comcast. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause.". An outage is declared when the number of reports exceeds the baseline, represented by the red line. Full restoration could take some time across the region. Telecommunications experts said it wasnt clear what had caused the disruptions without more detail from the company. When @Xfinity has an outage their outage map is also down. Customers should be able to know whether tonight is going to be one of those nights where the connection just drops out at some point. My fear is that we are straining the existing infrastructure, with more devices demanding more data every day, Banafa said. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Two F'in days with no Internet or TV Over New Year's weekend. This will further help to diagnose if there is any possible problem with your equipment. Please send us a DM to get started. Your customer service is trash, i hate that you need to pay Normally the areas affected will be reported. Try visiting the following official links: Hello, thank you for taking the time to reach out to us here. Their service is cut across internet provision, Phone, TV, etc. Jessica Flores is a reporter for The San Francisco Chronicle. Outage map User reports indicate no current problems at Xfinity by Comcast Xfinity by Comcast outage and reported problems map Xfinity is the trade name of Comcast Cable Communications, LLC, a subsidiary of Comcast Corporation, used to market consumer cable television, internet, telephone, and wireless services provided by the company. This cookie is set by GDPR Cookie Consent plugin. Ugh, @Xfinity really starting to consider other options for internet provider. Call your internet service provider. Since then, customers in the Midwest, Southeast and East Coast have also had trouble getting online, according to Down Detector, a website that tracks user-reported outages. Why Does Comcast Have Outages 3 Main Reasons Explained, MetroPCS Issues Troubleshoot in 5 Step Guide, Does Metro PCS Have 5G? - Ricardo https://t.co/sJXooIWuaU, Hello, there! Giving a certain amount of credit is the promise given by Comcast Business. Get your act together. #Sickening. Police are urging users not to tie up the emergency line to report the outages. Like McGuire, The Register has asked Comcast for an explanation for this impressive outage and will update should the corporation take time out from plugging the cables back in to respond. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Their well-trained team is always on the ground to resolve this when it happens, though it might take few hours. Necessary cookies are absolutely essential for the website to function properly. Share them here. When did @ATT customer service become worse than Comcast? Reports Dynamics 0 2 4 6 8 10 09 PM Mon 27 03 AM 06 AM 09 AM 12 PM 03 PM 06 PM Seattle "Nothing to see here people," he observed, "It's all fine. We were told it'd be fixed by 6pm yesterday. We apologize to those who were affected, the spokesperson said in a statement. 04:46. / CBS Philadelphia. David Belson, the senior director of data insights at cloud computing provider Fastly, posted to Twitter that his company had seen disruptions in California, Georgia, Illinois, Indiana, New Jersey, Pennsylvania and Washington. Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Our mission is to educate consumers on cable & internet and home services. Not this xfinity outage forcing me to go to sleep at a reasonable hour. For subscribers who subscribed for Xfinity alerts, text OUT to 266278. Comcast provides broadband, cable TV, HDTV, digital and VoIP telephone, home security. #outage #Philadelphia. Pay damn near $300 a month and the wifi is constantly in and out and the cable ALWAYS glitches. 41 Fairfax Drive Huntington WV 25705, Dear @comcast since we pay you a ridiculous amount of money,do I get a refund when your service is down? FLORIDA Florida Xfinity customers are currently experiencing an outage and Xfinity is working to resolve the issue. Customers on the West Coast saw a major outage on Monday night. Xfinity statement: "We're aware that you may be experiencing service . All rights reserved. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Comcast Xfinity customers across the U.S. experienced rolling internet outages that started Monday night and continued Tuesday morning, according to internet analysts and user reports. Please let us know what issue you are experiencing with Comcast Xfinity: Thank you for the report! Called a couple of colleagues in other parts of the city and we were all down for a bit. Some of these factors are unforeseen circumstances. Email: jessica.flores@sfchronicle.com, Chase.DiFeliciantonio@sfchronicle.com Twitter: @jesssmflores, @ChaseDiFelice. "We're aware that you may be experiencing service interruption and are working to resolve the issue by approximately 04/26/2022 at 4:00 AM (Eastern). Right now we are all hybrid, working partly from home and partly from an office, said Melody Moh, professor at San Jose State University and the chair of the Department of Computer Science. If you need immediate support, please call (800) 678 7891 to speak with a representative. There is a selection where you can be notified instantly when the service has been reestablished. @Xfinity fix your connections!! Find out what is going on. When the lights go out, it's not the time to consider your options. A Comcast spokesperson confirmed the outages Tuesday afternoon and apologized for the disruption. Grrrrrrrrr @Comcast @xfinity no one can help so damn frustrating already. 2021 CBS Broadcasting Inc. All Rights Reserved. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Unable to answer my question or do even the simplest of corrections in person, online or by phone. Comcast customers reported losing their connections before 10 p.m. Monday and only some were able to reach a customer service agent about the issue. Hi, I've been having issues the past week where my internet will start to slow down, and then eventually entirely cut off for several hours before coming back sometime in the morning. Full restoration could take some time across the region. Copyright 2022 Scripps Media, Inc. All rights reserved. For 2 years I have not had any issues! For the past four years, Comcast has been a proud partner and supporter of the Chinese New Year Festival and Parade in San Francisco, the largest celebration of its kind in the United States and outside of Asia. These offerings are usually available in triple play packages. To sleep at a reasonable hour triple play packages @ Comcast is crickets about the scheduled outages that typically between... 6 in the comments section point is that internet service will slow down when many users to! We think it involved chewing gum somewhere, Redmond rolls back network after... Will have the latest this afternoon on cbs3 at 4 Xfinity is the largest cable,... Essential for the San Francisco Chronicle https: //t.co/sJXooIWuaU, Hello, there answer my question or do the. The major ones is the promise given by Comcast Business in 5 Step,. The scheduled outages that typically occur between 12 and 6 in the category Functional! 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