According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. The . The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. James Morris is a pename for an international writer based in Bangkok who works on various international news media. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. THAI is pleased to extend its validity up until December 31, 2023. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Refund your THAI Travel Voucher. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. To cancel via online follow these steps,1. Well send you an email containing the activation link. You can select the most convenient one as per your comfort. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. We can't and won't accept accountability for their acts. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. Thai Airways International are forced to cancel flights due to the coronavirus. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Furthermore, choose your plane ticket and hit the Cancel tab.4. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Firstly open the main website of Thai Airways.2. All rights reserved. But today theyre averaging 17,554. The customer care number of Thai Airways can be reached at (66-2) 356-1111. 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Reversals can occur for a variety of reasons. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. Thai Airways finally given bankruptcy protection in Sept. Promotion Code. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. So a week ago Thai airways cancelled my flights for May. Our flight deals will help you go on a vacation without bothering about the budget. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Thai Airways refunds possible, reorganisation approved. Passengers may have entire control over whether or not they may want to travel with the carrier. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. After following the cancellation, you can click on the raise a refund request. All rights reserved. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. In 2019, the airline posted a loss of US$382.2 million. Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. A representative may inquire about the reason for your calling. Therefore, it is conceivable that you do not continue your journey. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. Update regarding Thai Airways cancellations. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. 2. The airline has seen a better recovery than it expected, largely in part due to cargo services. The airline has promised to refund customers within six. I have been through the most torturous process, including two-hour waits on hold. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. In this tab, you only need to enter your flight details as asked. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. No . TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. How to Apply for Money Back? Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. You should receive an email confirmation within 24 hours from . Birth certificate, identity card or passport must be presented for children or infants. The flights were paid for on a credit card and we were due to depart in August. below, then click 'Submit'. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. After that, you should be requested to provide some of information about a reservation. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. By doing so, you will not be levied any extra charges. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. 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