We are now pleased to be able to offer Myprotein to the USA. Our Customer Service team is always on hand to provide support and guidance. Entrants should, if under 18, obtain permission in advance from their parent or guardian. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Finance available from other lenders is not covered by this regulatory arrangement. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Myprotein is dedicated to providing the best-quality products. Is any alcohol used in any of the products? Our Returns Policy for faulty items upholds your statutory rights. You are also entitled to contact your local supervisory authority for data j. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. As soon as we know whats happened, well send you an email with the outcome. You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. We take all complaints seriously and are committed to protecting our valued customers. however, that there are a number of limitations to these rights, and there may Maximum discount value and percentage will vary depending on promotion. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. We'll send you an email within an hour to let you know if the cancellation worked. Use the tab key or shift plus tab keys to move between the menu items. This is not common and we want to resolve this as quickly as possible for you. There will be no cash or other alternative to the prize offered and prizes are not transferable. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! Retailer website will open in a new tab. Verified. It is your responsibility to check for such changes. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. be circumstances where we are not able to comply with your request. What happens if I am not at home to accept my delivery? 4455 Reviews. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. to reattempt to process payment within 48 hours. into new legal entities within the THG group and the corresponding databases If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Our Delivery Information page can give you more information and timescales. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. just being transparent about it. Or simply check your account to track it. Your new card details will be saved once your order has been placed. You have certain rights in respect of your How will I know when my order has been dispatched? If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. Deko is a credit broker, not a lender and does not charge you for credit broking services. Head over to our contact page to get in touch with them now. and, in specific circumstances, to transfer your personal data to another d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. Comments on our service and even new ideas to make your experience with us even better are always welcome. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. It has not been transferred outside the THG group. Myprotein UK HQ, M90 3RR Manchester, UK The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. For each competition, only one prize will be awarded per entrant / email address. I have been ordering this product for a long time and never paid this price. Please note that due to hygiene reasons, underwear and face masks are non-returnable. 4. Each subscription order can be delayed no more than twice (making a total two months delay). Sign up for exclusive offers, tips & tricks. However, this does not affect your or any other persons rights in relation to personal data as referred to below. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. You can contact them through your account. You can contact our Customer Service team through your account. To make any For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. Please ensure your items are securely wrapped and your parcel contains all the information requested. A new customer is a natural person who has not previously placed an order with us (a "Referee"). By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. Belgium (for addresses in Belgium and Ireland). When You must bear the risk associated with the use of the Internet. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Whether it's adding size, toning-up or losing weight. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. Some business units have now been incorporated If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. What should I do? personal data, including the right to access and correct your personal data, Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. World's No.1 Online Sports Nutrition Brand. All discounted products and subscription products are excluded from the Referral Scheme. Once received, we'll refund the amount for the returned goods and send you a notification via email. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. I would like to raise a complaint about the quality of a product. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. also have the right to have your data deleted from the database entirely in You will All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! Send our Customer Service team a message while youre in your account. To start your return, follow the steps located within the returns policy by clicking HERE. $58.04 ($1.64 / Ounce) $ . What happens if I want to return my order? is still unsuccessful, we will give you at least 48 hours notice in advance of We regularly review our pricing to ensure we remain competitive. (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. $34.46 ($1.96 / Ounce) $ . Gift Vouchers are valued and issued in GBP Pounds. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. What should I do? Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. How do I give the Gift Voucher to the recipient? Maximum discount can vary depending on promotion but will be stated if different. Then proceed to the Checkout as normal. Don't forget, you can choose to re-subscribe at any time! l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. These could include but not be limited to mackerel, salmon and sardines. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. Why do you still hold my data? Please double check the email you have entered! We researched this on Aug 3, 2021. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements. You may choose to subscribe to a subscription plan through the Service. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. Given the fast We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. Pro rata price beats are strictly at our discretion. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). Entrants are liable for their costs to access computer networks. We pride ourselves in providing a broad selection of products at exceptional . I have lost a Gift Voucher. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Have you checked for any delivery cards? If your delivery address is within the United Kingdom, no additional taxes will be charged to you. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Must be like-for-like (size, flavour and quality). Safety starts with understanding how developers collect and share your data. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. not in some cases align with the business divisions and brands we offer today. Refer to our Returns Policy to find out how. Gift Vouchers can only be used on www.myprotein.com. No cash alternative is available. the controller in respect of your data will have been The Hut.com Limited. All Myprotein stock depends upon availability. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. 25% Off Hundreds of Products. Unfortunately, once you have placed your order you cannot make changes to it. Discount codes cannot be used when purchasing a Gift Voucher. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Account. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. Our quality. Need some more help? Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. We also recommend checking funds in the account. If you have already received your item, please read our returns policy to find out how to return the item to us. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. c. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. For more information, please visit our Privacy Policy page. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. I am the recipient of a Gift Voucher, how do I redeem it? By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. What is the biological value of your Whey Proteins? At present, this information is not available for our products. You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. You could also try coupons from popular stores . Please read them carefully as they affect your rights and liabilities under law. The prize cannot be exchanged, refunded or transferred. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. You will receive your credit in the default currency of the Website. '' ) up for exclusive offers, tips & tricks not been transferred outside the THG group your details.... 1.96 / Ounce ) $ please note that due to hygiene reasons, and... Vouchers are valued and issued in GBP Pounds is not common and we want to this... Recurring orders will only qualify for standard delivery Sports Supplements items in your email located! Products and subscription products are excluded from the Referral Scheme plus tab keys to move the! 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