Call us between 08:00 and 22:00 UK time any day of the week. That means you may need to arrange any cancellations, changes, or issues directly with them. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. This service is currently available between 08:00 and 22:00 UK time any day of the week. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. In case of problems please contact the relevant third party provider. Use our train times page to plan your journey and see when off-peak services start. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. Please allow a few working days for your refund to clear and the money to reach your account. Youre also agreeing that the card you pay with is yours (i.e. If you do, you may be subject to an infringement action, or other action we feel is appropriate. Go to the Google Account Creation Page. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. During this time, the discount is applied to fares above the minimum fare. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. A Senior Railcard gives you 1/3 off rail fares across Britain. Like with everything these days, youll need a password to create your account. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. We like to stay relevant, so these Terms and Conditions may change sometime in the future. Help us improve this article with your feedback. The minimum fare is subject to change during the validity of your Railcard. By January 26, 2023 hays county mugshots. 2 views | 334 similar | 0 following. Click here to view the minimum fare. Copyright 2023 Trainline.com Limited and its affiliated companies. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Click here to view the operators that accept the Network Railcard discount. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. Europe's leading train and coach booking app . Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. Click "Your info" on the top navigation bar. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. "A lot of my digital transformation comes from . GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. Each day pass remains valid until 04:29 on the day following activation. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Neither you nor we intend any third party to be able to enforce any of these terms. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. Yes One Railcard will be issued for up to two people aged 16 years or over. Cancelling/refunding your ticket for European coach journeys. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. Navigate phone maze to a human Press 3 then 5. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. We are not responsible for any loss or damage that is not foreseeable. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. Trainline publishes the names of its . No problem, if you're registered with us you can update the following details on the website -. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. You might be given the option to create an account using information from your Facebook, Google or Apple account. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Full cancellation for journeys outside of the UK. Expand that section and select 'Change date/time' or 'Refund tickets'. Average wait. 3846791. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Please read our guide on refunds and exchanges here. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. By participating in the scheme, you agree to the conditions set out in this section. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. For more information, please see our Privacy Policy. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. What is Complete Savings? If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. We dont provide the transport services, so were only responsible for our booking service itself. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. Step 1 Log in to your Google Account. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. We act as an official agent on behalf of the operators. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. You must be aged 16 or 17 years old to buy the 16-17 Saver. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. 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