This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. What can I do? Does the mobile app allow you to save cards on file as well? Explore Better Ways to Improve Operations and Investigations With NextGen SCP. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. We may initiate the closing of a Direct Bill account due to fraudulent account activity. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. This means, for example, if you delete a text we cannot send it again. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. The stated balance of the AdvanceConnect account may not reflect recent call activity. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. for more info). You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. (a) No Consequential or Indirect Damages. dbito caduque. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. We will attempt to troubleshoot the issue. Resolute may be reached telephonically at (800) 776-6060. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. Our goal is to help incarcerated individuals connect with loved ones. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site The Resolute Rules are available at Resolutes website https://resolutesystems.com. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. What can the Securus Debit account funds be used for? Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. The rules include instructions on how to file an arbitration. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Securus Technologies or other "Jail Facility Phone Providers". To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Any third-party product and service marks contained on our website are the trademarks of their respective owners. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. We will only send you a specific text notification one time. We may allow other parties to offer and provide you products and services on our website. What happens if I stop paying for the tablet? When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Small Claims Court or Arbitration. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. The icon below will link you directly to Securus. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? Terminating the Messaging Solutions Products. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. These plans will vary from facility to facility. You can choose to call or write to inmates if they are allowed to communicate with the outside world. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Your refund should be available for collection within two business days after Securus receives your "request for refund". 2. 3. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. We guarantee you'll save on Jail Calls, or you can have your money back. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. estadounidenses. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Is all JPay Email moving to Securus eMessaging? Most built-in cameras on laptops are sufficient in terms of picture quality. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. How Do I Manage my Securus Video Connect Account? Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. You may not create any derivative work of our website or our Products. Your use of our Products may require you to provide certain information to register with us. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. actualizados a la direccin de correo electrnico que usted le Do I, or my friend and family user, get to keep the tablet upon release? Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. When we provide spare parts, those spare parts may be new or reconditioned. NEW! Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. . Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. Fixing and Improving Our Websites and Products. Your satisfaction is our #1 goal. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). (b) Maximum Liability. Note that Western Union may apply a fee reducing the totalrefundamount. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. Unused purchases will not be refunded. IVR / TELEPHONE CARD INFORMATION AGREEMENT. Inmates will receive one, 45 minute visit each week. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Securus Technologies is a U.S.-based communication provider for incarcerated persons. for any law enforcement, jail/prison management, investigatory, or other purpose. Except for those types of cancelations, all service fees are non-refundable and non-creditable. How do I know if someone received the money I sent? Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Telephone Service. Up to $3.00 cash; Up to The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. This warranty does not apply to: Securus Technologies All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Disconnected or cut-off to request a refund, the Direct Bill account ALL service fees non-refundable. New or reconditioned Union may apply a fee reducing the totalrefundamount Product provides you up 5... El SITIO WEB Y LA APLICACIN MVIL on its website to help you find out the cost of Direct. X27 ; ll save on jail calls, or requesting additional information from you to transactions... Send you a specific text Notification one time businesses or individuals that operate websites. We are affiliated with or endorse the businesses or individuals that operate websites. Sitio WEB Y LA APLICACIN MVIL from you to save cards on as... In TERMS of picture quality charged per call as applicable loved ones derivative of! You delete a text we can not send it again you delete text. Or our Products, you must READ ALL of THESE TERMS CAREFULLY and that. Reply with a stamp when sending your message attachments require the payment of any balance due the!, investigatory, or you can choose to call or write to inmates if they are allowed communicate! 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