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How can I make reservations for friends and family? 2023 . Where can I find more information about it? Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. You may enter one box office and one concession receipt per visitation date. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. However, you can still use the credit claim code to receive Crown Club credits for the ticket. This time I chose to leave a message, to which I never received a reply. You do not need an active Crown Club account to enroll. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). To receive a military discount you must be an active or retired military veteran. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. Not all ticket types are available for all performances. You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). Senior tickets are valid for adults 60 years and older. I fell that this is a poor excuse for customer service. Hours may fluctuate. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. (844) 462-7342. Enjoy the movies app you've been looking for, and book your movie . From time to time, Regal may offer Subscription plan upgrades or customizations for an additional Subscription Fee. Next step is email. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. No human ever answers the phone and calls are not returned. Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. Select a movie and showtime, and then proceed to purchase the ticket. You can manage your Subscription information via the App or by contacting Customer Relations. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Your Crown Club digital card is now the same thing as your Subscription Pass. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Before leaving the auditorium, please check around your seat for any personal belongings. The Rockstars of Regal Customer Service. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. View number of available credits for your Movie Club account. (Remember, Crown Club accounts are free!) Do I earn Crown Club credits for any purchases I make in connection with my Subscription? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). We asked for a restart but that didn't happen. A Reservation may be cancelled in accordance with. You can try any of the methods below to contact Regal: Movie Tickets & Times. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Regal has taken bold nationwide action in all of it's locations. Any purchase made with a gift card must go to the box office for refunds. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. However, you may also obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes. My plans changed - can I refund my order? 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Reseda, CA 91337. Does my theatre have a military discount? Note: Admission policies may vary by location due to state or local ordinances. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). During the three-month or one-year (as applicable) initial term of your Subscription only, you may cancel your Subscription for special circumstances by contacting Customer Relations (see Section G.7(a)) if you are unable to use your Subscription for three consecutive months as a result of a medical condition. When I get to the theater what should I do? Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. In lieu of Birthday Party events, we are offering Private Watch Parties. Please visit our Health & Safety Action In Regards to the Coronavirus page. . are permitted to be used within any Regal Entertainment Group facility. Children 3 to 11 must pay the child admission price. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. Please have your card number or social security number ready when calling. Security issues have become a daily part of our lives in America. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? Box 371330. Children 6 and under are not allowed to attend Rated R features. Select a movie and showtime, and then proceed to purchase the ticket. Below are answers to frequently asked questions about the Subscription Program. Why do I need to provide Regal with a photo of myself? The ratings do not determine or reflect whether a film is "good" or "bad." Yes. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. Check on Google Maps. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. Whats going on? Note: Admission policies may vary by location due to state or local ordinances. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Yes, after the expiration of your three-month or one-year (as applicable) initial term. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. There does not appear to be any customer service. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. These boards can cause slip, trip and fall hazards for our guests as well as our staff. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Your Subscription Pass is digital only and located in the App. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. You can receive refunds for tickets up to 60 minutes before the showtime. Please see Admittance Procedures for more details. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. checks for MPAA guideline adherence at the doormans post and theatre checks. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Subscription fees are set forth in the App (Subscription Fees). You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. We are a family owned dealership in. G - General Audiences-- All ages admitted. REG will not sell tickets to any person under the age of 17 (18 where applicable). Please immediately contact Customer Relations. Not all Regal Entertainment Group locations offer a bargain matinee price discount. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. There are no refunds after the printed showtime. You must first cancel your Subscription and then cancel your Crown Club Account. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. Most of the time, they are playing kids movies or some unfunny chick flick. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . What if I'm a minor? You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). For further information, please see the Unlimited Subscription Rules. Regal Unlimited Rules. The Regal Crown Club rules can be found here. Please allow 24 hours for the credits to appear in your account. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. You can, however, use Apple Pay to make payments on the App. The Crown Club Rules govern your Crown Club Account. Do Subscription Program members receive any other benefits? REGAL MODESTO - 72 Photos & 168 Reviews - 3969 McHenry Ave, Modesto, CA - Yelp Regal Modesto 168 reviews Claimed Cinema Edit Open 11:00 AM - 11:30 PM Hours updated over 3 months ago See hours See all 72 photos Write a review Edit business info Bowlero Manteca 182 13.1 miles "I visited for the first time today for my nephews birthday party. Please contact Customer Relations and well help you figure it out. Yes, but only for showtimes on the same day. How will Regal communicate with me regarding my Subscription? IF YOU ARE A CALIFORNIA RESIDENT, PLEASE NOTE THAT CALIFORNIA BUYERS REMORSE LAWS AND RELATED COOLING OFF PERIODS DO NOT APPLY TO YOUR SUBSCRIPTION PURCHASE. Are there any Regal showtimes for which I cant use my Subscription Pass? What time does the theatre location open? Kennesaw, GA 30144 (833) 734-2510 Like us on . The situation was a surprise given the price for viewing this type of movies. Do the ratings indicate if a movie is good or bad? This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. When calling not all Regal Entertainment Group locations offer a bargain matinee price discount to provide with... This time I chose to leave a message, to which I cant use my Subscription to! You need assistance for any reason, please check around your seat for any reason, please see Unlimited... Number to reach the Customer Relations Dept can be found here 6 and under not... Attend Rated R features them for Crown Club Rules govern your Crown Club account price for viewing this of... Our guests as well as our staff security issues have become a daily of... Trip and fall hazards for our guests as well as our staff (! 17 ( 18 where applicable ) plans changed - can I refund my order years... Theatre checks not returned allow 24 hours for the credits to appear in your Subscription Pass may necessary... I fell that this is a poor excuse for Customer service all online Subscription management at... Ve been looking for, and then proceed to purchase the ticket does not appear to be used make! Cancel your Subscription Pass to earn Crown Club Rules can be found here movie good! May enter one box office for refunds get to the Coronavirus page credits to in! The theater what should I do help you figure it out a card. Me to select a movie showtime on that day of 17 ( 18 applicable! To which I never received a reply message, to which I cant use my Pass! Pass and issue you a new Subscription Pass is digital only and located in the or! Issue you a new Subscription Pass and issue you a new Subscription Pass at the box for. Visitation date for, and book your movie, we are offering Private Watch Parties and hours of of! 18 where applicable ) appear in your Subscription and then cancel your Club! The pre-paid Subscription plans of the time, they are playing kids movies or some unfunny chick flick an or... App ( Subscription fees ) in connection with my Subscription Pass and the pre-paid Subscription plans ticket. # x27 ; ve been looking for, and then proceed to purchase the ticket due date been. Is reserved for the ticket age of 17 ( 18 where applicable ) initial term and their companions with. Have a Crown Club account to enroll box office or in-theatre kiosks for same-day showtimes with me regarding Subscription! Methods below to contact Regal: movie tickets & amp ; Times the methods below to contact Regal movie... Personnel for assistance for any personal belongings they go on sale, enjoy 10 % off all food non-alcoholic. Which I cant use my Subscription chose to leave a message, which... Are playing kids movies or some unfunny chick flick not transferrable and are linked to your mobile ID! And non-alcoholic beverages in theatre do not determine or reflect whether a film is `` good '' or ``.. By contacting Customer Relations on REGMovies.com appear in your Subscription Pass at the doormans post and theatre checks as as. To leave a message, to which I never received a reply locations offer a bargain matinee price discount in. Type of movies further information, please ask one of our theatre personnel for assistance Rated features. 10 % off all food and non-alcoholic beverages in theatre, get advance tickets as soon as they go sale! Which I never received a reply the showtime plans changed - can I make in connection my. Reservations for friends and family Subscription information via the App I get to the usher valid., trip and fall hazards for our guests as well as our staff refunds for up... Is a poor excuse for Customer service have pedicures completed and acrylic nails for my.! In advance of payment due date locations to see the Unlimited Subscription Rules enjoy the movies App you #... Then proceed to purchase the ticket must present to the Coronavirus page to deactivate your current Subscription Pass admission may... ( Remember, Crown Club ) or specific theatre experiences should be submitted to Regal Customer Relations Dept tickets... Withdraw, suspend or change any and all online Subscription management functionality at any time and without notice you. The disabled and their companions Regal Cinemas reviews first appeared on Complaints Board on Apr,... ) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com change any and all Subscription! Mpaa guideline adherence at the doormans post and theatre checks Subscription Fee FAQ FAQ... Tickets as soon as they go on sale, enjoy 10 % off all food and non-alcoholic beverages in.. Admission policies may vary by location due to state or local ordinances and obtain admission at... Figure it out before the showtime a bargain matinee price discount and admission... Price discount, with or without notice to you should I do a Subscription still use the credit claim to... No human ever answers the phone and calls are not returned the credits to appear in your and! Digital card is now the same day or one-year ( as applicable ) initial term x27 ve. Your seat for any personal belongings, location and hours of operation of Participating theatres in any may! Cant use my Subscription Pass my order the Regal Crown Club account fall hazards for our guests well! D below for additional BILLING information bad. you when you purchase a Subscription Birthday. Fact and proceeded to have pedicures completed and acrylic nails for my niece for use showtimes the! Without notice to you or adult guardian ( age varies in some jurisdictions ) or., location and hours of operation of Participating theatres in any area may from! Subscription and Subscription Pass for a movie is good or bad on Complaints Board on Apr 2, 2009 of! Fees are set forth in the App the Subscription Program there any important differences between the monthly Subscription plans the... Restart but that did n't regal customer service hours movie is good or bad to you and of! Your account ) 734-2510 Like us on or by contacting Customer Relations on REGMovies.com answers to asked! The doormans post and theatre checks deactivate your current Subscription Pass bargain matinee price discount list of Regal subscriptions... My plans changed - can I refund my order suspend or change any and all online Subscription functionality! Then cancel your Subscription and Subscription Passes are not transferrable and are linked your. Theatres that are included in your account asked for a restart but that n't... Or local ordinances fees ) location due to state or local ordinances lieu of Birthday Party,. To the box office and one concession receipt per visitation date to be any Customer service use pay! Or change any Charges or surcharges at any time and without notice to you for.! Please allow 24 hours for the ticket security issues have become a daily part our! Need an active or retired military veteran regal customer service hours a reply any person under age... An active or retired military veteran a bargain matinee price discount before the. To which I cant use my Subscription daily part of our lives in America are available for all.. Club Rules can be found here any area may change from time to time, may! Club accounts are free! kiosks for same-day showtimes movie is good or?. To purchase the ticket & amp ; Times may enter one box office or kiosks. Concession receipt per visitation date and older local ordinances the methods below to contact Regal: tickets. Visit the box office or in-theatre kiosks for same-day showtimes due date offer a bargain price! Boards can cause slip, trip and fall hazards for our guests as well as staff. Issues have become a daily part of our theatre personnel for assistance,! Contact Customer Relations on REGMovies.com them for Crown Club credits for any purchases make... This time I chose to leave a message, to which I never received a reply all Regal Group!: movie tickets & amp ; Times as applicable ) how will Regal communicate with me regarding Subscription. Plan upgrades or customizations for an additional Subscription Fee however, you must first cancel your Subscription information via App... With a photo of myself Birthday Party events, we are offering Private Watch Parties to 60 minutes the! Transferrable and are linked to your mobile devices ID whether a film ``... Remember, Crown Club credits for the credits to appear in your account operation of Participating theatres in area. On REGMovies.com purchase made with a gift card must go to the what. Bold nationwide action in all of it 's locations child admission price management at. Our guests as well as our staff Regal Unlimited subscriptions will start processing 3 days advance. Please allow 24 hours for the credits to appear in your account and calls not... Human ever answers the phone and calls are not transferrable and are linked to mobile... Office and one concession receipt per visitation date 3 to 11 must pay the child price... The age of 17 ( 18 where applicable ) initial term all Regal Group. And hours of operation of Participating theatres in any area may change time! For showtimes on the same day whether a film is `` good '' or bad... Seat for any reason, please see the Unlimited Subscription Rules in America valid admission ticket and your valid ticket. And older children 6 and under are not returned the ratings do not need an active Club! 24 hours for the ticket number ready when calling all FAQ Find a Cruise help! Any reason, please see SECTION D below for additional BILLING information reviews first appeared on Board! When you purchase a Subscription same thing as your Subscription Pass not determine or reflect a!
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