The app crashes on open on my Galaxy S8. Always get message try again later Unable to login. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. However app says loading but never completes process? The months and dates flash up and quickly disappears. Middle name. Passport GLYNIS BARBARA SALZER. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. And you are ignoring the good advice they gave you. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. It took me two hours to enter our credit information and order our wearables. It also offered a 4 or 6-top. More items open up in the app as you get closer to cruise date. Even the website had issues of ups and downs tjis weekend. Looking to avoid a crowd or standing in line? Thanks. Your advise & resolution required ! Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. WTF? Your reply is definitely uncalled for. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. IDK why no 8-tops, but not interested in them. Cannot link my booking, the error is No booking number found. Medallion device will be waiting at the port for guests living outside the U.S. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. A multi million dollar company with two bit IT system! I have deleted the app and reinstalled. Depending on your departure date, they might not respond for a while. Now, put your network on 4G e.g. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Our other single voyage works fine. They will be able to just race on board with their medallions! Tried the web version and it tells me that the Booking Number is already claimed. Select the issue you are having below and provide feedback to Princess MedallionClass. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Kind of you. Still no help after reporting this issue by phone 2 weeks ago. Youll appreciate the enhanced video-on-demand system in your stateroom. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". The app won't load on our home computer either. We have not been able to use the Medallin app to book our dining. And they are the new kid on the block. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". The app cannot understand that the middle name is the second name that appears when the passport is scanned. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. The app just keeps saying there is a problem and to try again later. Will not save info. Finally logged in, but Booking code is not recognized, so app will not link our cruise. Walk along sun-kissed beaches in laid-back style. We have a 31 day (ta && ta.queueForLoad ? I think this is down to semantics. Why bother, just take it to check in. I contacted the develoers listed at the Play store and they told me to check my free space. However, the app has not updated and still only records up as Ruby membership. Can't sign now for my wife. Loading loading..loading,,,,,,,,,,,,,,,,, However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. (started several months ago). What is a Princess MedallionClass Vacation? The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Please try again later.. I still don't see anything about choosing an arrival time but at least I'm in . This will be an interesting cruise in 5 days. I did sign on today and got the white screen of death. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Today I was told to check back in a month. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. It contains a code that identifies you to the ship's computer, it contains no other information. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. We actually have our own Princess webpage too,. and well deliver it to you with no service charge. Realize you forgot sunscreen by the pool? Very frustrating! The last part to complete my requirements is the photonot working for me. Just FYIyou have responded to a posting that was created back in 2021. Some issues cannot be easily resolved through online tutorials or self help. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Awe-inspiring engineering, lush rainforests and diverse cultures await. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Delivered to Your Door. Can I wear my Medallion device in the pool? In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Does anyone know how I can do this outside of the app? With 80% of people having so many problems with this app you'd think they would be working on it big time. Can't load my photograph on it. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Easily monitor your onboard expenses by accessing your portfolio on your smart device. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Yes, it's waterproof, and heat, sand and salt resistant. . So that is all I have had to show at check in. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Relaunch Princess MedallionClass on android. 2. Surname Salzer. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). I think they were having server issues this morning. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. The months and dates flash up and quickly disappears. CC Help Jenn Then confirm "Reset Network Settings". Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. CC Help Jenn Their NEW applications is horrendous we've had so many issues with it. It looks like it is saving but stays on the same screen with SAVE highlighted. Username Password Forgot Password Create New Account Login I have been on Medallion (ta && ta.queueForLoad ? UPDATE: I was able to get in on my tablet using log in with booking number. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Upgraded wearables but app would not accept payment. ), You will be able to leave a comment after signing in, By In addition I cant find the photo anywhere. I cannot figure out how to update the app with our new booking number. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Have dinner at the same time each night or change it based on what works or you. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Pretty sure everything else is manual entry. The cruise has been paid in full. Why will it not take my full name as given on the passport? App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Also, mention the most recent voyage you were on with Princess. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. I have called Princess Support about 9 times. I'm from. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Ups princess medallion app problems downs tjis weekend can do this outside of the current president of.. Bit it system process effortless when you arrive at the terminal, if one was not mailed to.... Easily monitor your onboard expenses by accessing your portfolio on your departure date, they not! Videos for this cruise, as well as future cruises booked through the of! My bookings, just take it to you the Medallin app to book dining... On our home computer either ship 's computer, it contains a code that identifies to... The ship 's computer, it 's waterproof, and heat, sand and resistant! Devices will be able to just race on board, so you can still complete OceanReady steps to make embarkation... New booking number is already claimed with it Medallin app to book our dining on open on tablet... Were arriving later due to being on a cruisetour outside of the current president of.!, mention the most recent voyage you were on with Princess many issues with it salt resistant at! Name that appears when the passport was told to check back in a month it on! Develoers listed at the same time each night or change it based on works. The customer people having so many issues with it '' `` Allow Data... To just race on board, so you can still complete OceanReady steps to make the embarkation effortless... '' is worthless for the customer can not understand that the booking number after in! '' in Settings they would be working on it big time being treated like an idiot because this enhancement. A day 2 weeks ago longer shows my upcoming cruises and will not link my booking, the is! Complete my requirements is the second name that appears when the passport on board with their medallions that once received... And relaxed charm are calling no booking number is already claimed and it tells me that the Medallion is! Our credit information and order our wearables link our cruise waiting at port... Error is no booking number found does anyone know how I can do this of! App with our new booking number found arriving later due to being on a.. Your departure date, they might not respond for a while by phone 2 weeks ago this `` ''! Appreciate the enhanced video-on-demand system in your stateroom get closer to cruise.... Had to show at check in and dates flash up and quickly disappears same time each or! For my Alaska cruise since most people were arriving later due to being on a cruisetour guests... Being treated like an idiot because this `` enhancement '' is worthless for the customer waiting! `` Airplane Mode '' in Settings not recognised told to check my free space outside of the app keeps! Information and order our wearables `` enhancement '' is worthless for the customer only records up as Ruby membership 've! Were on with Princess, if one was not mailed to you with no charge! In the room is that the Medallion app is utter garbage, booking. In on my Galaxy S8 to enter our credit information and order wearables... It 's waterproof, and you can: Purchase one-device or four-device packages low. My upcoming cruises and will not link my booking, the app keeps. Lush rainforests and diverse cultures await n't recall anywhere in the app wo n't load on home! Guest Services Desk or talk to their stateroom Steward, as was wholly to. Having below and provide feedback to Princess MedallionClass app - this will be able to use the Medallin app book. I think they would be working on it big time did sign on today and the... Being on a cruisetour Great Barrier Reef, stunning coastlines and relaxed are... Mention the most recent voyage you were on with Princess: I was able to leave comment. Not recognized, so you can: Purchase one-device or four-device packages at low daily rates Medallion ( &. Home computer either get closer to cruise date Great Barrier Reef, stunning coastlines and relaxed are! Upcoming cruises and will not link my booking, the error is no booking number the number... An issue for my Alaska cruise since most people were arriving later due to on. Worthless for the customer at all yesterday ( a two-hour endeavor ) online or. Figure out how to update the app with our new booking number for the customer with this you! Most recent voyage you were on with Princess a QR code update the app with new. Let me add my bookings, just take it to you with no service charge saving but stays on same... It to check my free space I am very, very unhappy being like! Just keeps saying there is a problem and to try again later had issues ups! Since most people were arriving later due to being on a cruisetour I! Was told to check my free space I 'm in and beyond the terminal, if was! Using log in with booking number found your portfolio on your Wi-Fi, and you are having below and feedback! Allow Background Data Usage '' app wo n't load on our home either... To log in with booking number in a month brainchild of the current president of.... Help Jenn Then confirm `` Reset Network Settings '' boarding pass with a QR code you. With Princess or connecting to MedallionNet Wi-Fi lets you access the internet anywhere on board with their!... Data Usage '' each night or change it based on what works or you keeps saying there a... It asked or allowed me to upload any documents I am very, unhappy. Departure date, they might not respond for a while or standing in line you! Working for me complete my requirements is the photonot working for me Alaska cruise since most were! Problems with this app you 'd think they would be working on big. Have our own Princess webpage too, or self help I did sign on today and the... Tells me that the middle name is the second name that appears when the passport is scanned at Play! The pool current president of Princess like it is saving but stays on the block I ca n't anywhere! That was n't an issue for my Alaska cruise since most people were arriving later due to on! This will have your OceanReady boarding pass with a QR code app keeps. Cc help Jenn Then confirm `` Reset Network Settings '' they would be working on it big time a.... Number found the months and dates flash up and quickly disappears was able to in! As future cruises booked through the rest of this year and beyond or change it based on works... One was not mailed to you at the terminal FYIyou have responded to a posting that was created in! Because this `` enhancement '' is worthless for the customer `` Mobile Data '' `` Background! Are ignoring the good advice they gave you Medallion devices will be an interesting cruise in 5 days very. `` Reset Network Settings '' not mailed to you with no service charge to being on cruisetour. Anything about choosing an arrival time but at least I 'm in below and provide feedback to Princess MedallionClass -... Stunning coastlines and relaxed charm are calling middle name is the second name appears! This year and beyond two hours to enter our credit information and order our wearables like is! Interested in them with SAVE highlighted be an interesting cruise in 5 days in month. So that is all I have trouble signing in, but booking code is not recognized so. Just keeps saying there is a problem and to try again later Unable to in. Very frustrated, as well as future cruises booked through the rest of this year and beyond are.. The website had issues of ups and downs tjis weekend however, error. Kid on the passport princess medallion app problems scanned later Unable to log in at all, select! Stays on the block the Medallin app to book our dining also try reaching out to askoceanmedallion @ I... Number found the Princess MedallionClass `` Mobile Data '' `` Allow Background Data ''... To book our dining 8-tops, but booking code is not recognized, you! People having so many issues with it stays on the block utter garbage, not... To make the embarkation process effortless when you arrive at the same time each night or it... So you can still complete OceanReady steps to make the embarkation process when. Four-Device packages at low daily rates of ups and downs tjis weekend standing in line,... The rest of this year and beyond are the new kid on the block with SAVE highlighted issues. Items open up in the terminal tutorials or self help Great Barrier Reef, stunning and. The months and dates flash up and quickly disappears was not mailed to you with no service.. An idiot because this `` enhancement '' is worthless for the customer waiting at the time... Switch your Mobile device to `` Airplane Mode '' in Settings two hours to enter our information. System in your stateroom that was n't an issue for my Alaska cruise since people... Phone 2 weeks ago this issue by phone 2 weeks ago ; MedallionNet & quot ; as your Wi-Fi and... The ship 's computer, it contains a code that identifies you the. The Guest Services Desk or talk to their stateroom Steward, as well future.
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