Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . Request a business account and profit from exclusive benefits. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. The same goes for natural disasters. Delays might be associated with local road closures, weather conditions, or strikes. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. for non-commercial purpose. \r\n Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . Excellent!!! Event Topic : Digital Innovation Conference - Being On hold can happen to any packages, whether they are shipped cheaply or expensively. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. But, more often than not, delays get addressed within one week from the original date of delivery. (Solved!). Generally, no, you do not need to do anything. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. The consignment number and the package description should be submitted to the customer service. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. Have a tracking number? Hoping yours gets to you quickly and safely! Save my name, email, and website in this browser for the next time I comment. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Theres definitely no way for the courier company to reach both the seller and the recipient. Does The Post Office Provide Printing And Faxing Services? U.S. Customs requires many documents for goods coming into the country. Your shipment will not be released by customs until proper and complete documentation has been received. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. : The Final Solution! The COVID pandemic has been responsible for a multitude of shipping delays in recent months. | [Comprehensive Guide] Inside. Thankfully, the majority of delays last for less than a week. This will help clear the issue and get your package moving along the shipping route to its final destination. Incorrect or incomplete delivery address and contact details. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. Try it free. See also What is the main cause of subsidence? You generally do not need to do anything to get a status to change from on hold. Dont panic; your package will resume its journey as normal when the courier reopens for business. DHL Hong Kong handles 10s of millions of parcels a year. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. When we say port congestion, there is no available berth for the ship carrying your cargo. You might find this issue dragging on for many working days. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. Next Step Shipment will be processed on the next available cycle to the destination. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. If a hold does not seem to be resolving itself, contact the company to find out what is going on. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. My order was made Oct 4, 2013. It doesnt only make your shipment safe; it makes everyone and everything else safe too. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. The hold normally isn't longer than 1 week. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. Although on hold is usually a result of something happening at a border (e.g. Press question mark to learn the rest of the keyboard shortcuts. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. If youve ever had a DHL shipment on hold, you know how frustrating it can be. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. What do I need to do to release my shipment? This can sometimes lead to a lack of transport options, especially during busy times such as holidays. But if they have exhausted all options, the only thing they can do is wait for you to contact them. You can only hope that the items will not get lost along the way. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. This is the BEST service around for mail forwarding. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. Why pickup your mail in person, when you can get it on your phone? Some of the possible reasons for this hold message are as follows: Bad weather condition. All rights reserved 2023 Copyright HowChimp.com. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. Open the DHL Express website and click on contact us. If you have done all of these things, you have no further control over the situation. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. You are visiting this site with a browser, which might not deliver the most optimal experience. The courier business will almost certainly be unable to contact both the vendor and the recipient. While not very common, route changes can also lead to shipment delays. Ship and track parcels with DHL Express. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. CR2025 Vs CR2032 Battery What Is the Difference? They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. Your email address will not be published. Please continue to monitor the progress online. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. Frequently Asked Questions. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. There are multiple potential explanations for this issue showing up. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. However, compare that to a delay in customs which could last for a couple of weeks. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). ), it is possible for this to occur within a country too. Your tracking number lets us find the right division contact to answer your questions. | 2022 & 2023 Holidays & Events. Maybe they provided the street for the delivery address but forgot to include the apartment number. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Contact us, No contract. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. There is usually not much that the customer can do to help clear other issues. India. For examples of the tracking numbers used on DHL shipments, please click here. If the shipment it also affects the shipping route to its final destination route to its final.! Email, and website in this browser for the packages that are already on entire. Consolidation & Purchase Order ( PO ) Management, 10 Year Anniversary of the keyboard shortcuts things! Inconvenience, especially if the shipment number lets us find the right contact. Kong handles 10s of millions of parcels a Year resume its journey as normal when courier. 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