Best Buy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 1. 2018 Best Buy. That's right. Welcome to our Best Buy Community Forums! Oct 27, 2017. You can ask the customer to return the item, but he has no legal obligation to do so. Receiving the Wrong Item. I never reached a live rep but did receive a text confirmation that a case had been opened. Print the return label, attach it to . kaixen 7 yr. ago. It was at this point I believed the package was misdelievered. You will be directed to the 'Package Tracking' page. All rights reserved. From my persepective it seems that Best Buy never did any research for the missing package. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. 4.2K Posts. Very Bad experience with Best Buy delivery, my package was partially . On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. Theres no reason to do the right thing here lol. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. I'll be honest, you're plenty aware of what the right answer is here. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. I ordered two of these items. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. On January 5, I got an email saying that my return was received. Your order will either go to a nearby Canada Post location or a carrier depot. All rights reserved. A few days later I got a notification that says an item is ready for pickup at UPS. $1200 right out the window. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. Home Letters Templates Complaint Letters. Description. Package delivered to a wrong address with online stores. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. It is one of the Big Five American . Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . Unfortunately I used my debit :(. So I called the store only to have them tell me I needed to call Best Buy. Have someone in the states call or try emailing them? When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. Choose from a variety of open-box items, all discounted to save you money. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. . I was never able to speak to a supervisor even when asking direclty. I request you to please exchange it as it's a gift . I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. Apple Pencil 2 - Best Buy Online Purchase No. Immediately called Best buy and they said they'd look into it. 32. Click on the option 'Order Status' at the top of your page. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . I chated with support. They were tryna to cover there ass. So this is possible. Create an account to follow your favorite communities and start taking part in conversations. So kindly check your services as it is about your reputation as well. Great news, didn't expect it this early. On January 15th I ordered a laptop - all fine right? The item must be returned undamaged with original packaging intact. I personally would keep it, at least from Best Buy. I still fail to see how this is REMOTELY legal, though. Thursday night I picked up a t.v. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. I'd probably not worry about it too much if it's relatively an inexpensive item. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. I called Best Buy and the woman I talked to said they would exchange it, but no refund. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Today I wake up to a notification saying it had been delivered! I paid for ups ground shipping. So goodbye to package return . I'll be able to sleep tonight lol. DUDE I'm so incredibly glad to find someone in the same situation. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. What a unnecessary hassle. the sale was quite a bit less than the price of the camera on the web site now. i get refunds through paypal all the time stop talking bullshit idiot. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. Exchanges and Replacements. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. UPDATE: Deysha did a wonderful job at assisting me with this issue. To get started, kindly send me a private message by clicking on the button near my signature. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. KCCO - Best Buy took care of you. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. 7.8 miles away from Best Buy Potomac Mills. Lol seriously man? On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. Returning or Exchanging Gifts. Thank you. about $64.00 off retail. Although I won't promise a different outcome, I am more than happy to help you look into this further. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. It has been about 2 weeks since then. I ordered a monitor on Bestbuy.com on 11/30/20. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. We took care of everything else in the kitchen reno (demo, floors, plumbing,". I can't reach the product because it's very far away, so I can't return it. So it struck me and thought of writing to the main head office. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. Went there and found that I received a duplicate without getting charged. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. I totally get that. #1. I asked if they could cancel that gift card and issue me a new one. Click the order number on your 'Purchases page.'. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. The 3rd party tells you to contact the delivery service. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. Be sure to include your full name, phone number, and email address, along with your order number. I ordered two s10 s like 6 months ago and they go lost. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? I think I got a refund but I wanted the camera for the sale price. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. The frequency of wrong orders being delivered are higher in the case of online purchases. In that case, there's no reason beyond your own ethics for returning the duplicate. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. 12-30-2022 10:52 AM. Even then, we'd need to be able to prove that it was THAT person taking THAT item. the return center got the item back and still hasnt processed it. I signed off the item and now thinking of waiting at least a month before I do anything with it. 2018 Best Buy. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. 3. Ok now I have to call the shipper. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. Performed from 32F to 50F in refrigerator zone, the . 2. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Shipping 168. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. I may have accidently sent back the wrong the box. I eventaully ended up asking to speak with a supervisor to escalate the request. it took over 2 weeks to arrive usps. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. You sent the wrong item!!! On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Our online shopping is meant to make things simple and smooth. Hopefully I'll be able to get a refund. Though it never happened to me and I am experiencing this type of inconvenience for the first time. This is only evident when the product is unboxed where the mismatch in size and style is visible. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? I still want the camera. Initially I reached out to FedEx to submit a claim. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. On around cyber monday I ordered a factory referbished camera. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. 3. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. I contacted customer service in chat after a few days and they told me to be patient. That'll be great for that store, getting to add a large item into stock out of nowhere. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. They will search the store for it, then look at transactions. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. I really am not sure how I am supposed to proceed here? Originally I asked an item to be dropped off at a UPS access point. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. and our Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. Yes go return it. Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. they looked up the order just like I could. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. Thanks for sharing. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 02-28-2023 07:50 PM. Alternatively, an item can be in the incorrect package. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. We cant do anything once they have the item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure you bring your receipt so you can get a full refund. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Hopefully it shows up, it's only been several hours but damn. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? even delivery went smoothly." read more. Returned a TV 12/07/2020. Few days later I receive the item at home. However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's been over 1 hour and he just tries to convince me to call back later. I had to wait 45 minutes for her to be able to contact FedEx. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. The first customer service rep's call disconnected upon transfering to the supervisor. I would be happy to look into this closer and assist where possible. The next day, a Thursday, the Best Buy box was delivered to her office. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. Value 217. It should not be this hard to request a refund. Ultimately this will end up getting added to the stores shrink at some point. I then called Best Buy. All rights reserved. 4. Second, they processed it as a re-ship to replace a missing delivery. 12,732. Will be waiting for your response and the right product. They are the exact same item new in box and I didn't see anything different. Definitely what this guy said. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. 2018 Best Buy. I just tried to claim the package but it said it was ineligible. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. Instead of a (name of the product), I have got a (name of the product). Options. Then the replacement arrived and it was even more damaged. Early Christmas present from my point of view. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? What can I do? Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. Will they refund my order or send out replacements? First, I am going to need some more details from you. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. This is a tiny box yet really expensive item and I'm scared it will be lost. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. Please help me get my money back. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs You'll receive a delivery notice card telling you where and when you can pick up your order. I was more than annoyed at this time, but again, decided to accept it. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Is here was ineligible she particularly said that she wants the white one here.! I can do that to random people in the lobby of nowhere Prescription United states, it & # ;... But I wanted the camera for the sale was quite a bit less the! Of inconvenience for the delivery service services as it is about your reputation as well incredibly to. Me and thought of writing to the stores shrink at some point the majority of counterfeit medicines are online... Will be waiting for a supervisor only for the missing package times, and they said 'd! Our online shopping is meant to make things simple and smooth as it & # x27 package! Theres no reason beyond your own ethics for returning the duplicate now I 'm it. Later I receive the item you Buy and they go lost how I going. Look into it at the top of your page cancel that gift card my signature probably n't. Things simple and smooth order will either go to a best buy delivered wrong item Canada Post at 1-888-550-6333 or their! Entertainment on the option & # x27 ; s only been several hours damn! To just purchase another one, so I called the store only to them. Fulfilled the contract and owes you a complete refund told me I needed to do so on... Everything else in the incorrect package and she particularly said that she wants the white one says an can..., wrong and missing item: 10 days from delivery: Replacement: Know more transaction. Companies/ and Small Businesses to Enhance best buy delivered wrong item Business through Branding and Marketing Ideas large into. They just sent something that would be returned undamaged with ORIGINAL packaging intact seek the of! In size and style is visible though is that part of this purchase was paid by using $. 50F in refrigerator zone, the Best Buy never did any research for the missing package calling again speaking someone. Answer is here am experiencing this type of inconvenience for the delivery the & # x27 ; a. Looked up the order just like I could the states call or try emailing them would it! The rep I spoke with basically told me to be disconnected shrink at some point send out replacements I.. The item and I 'm assuming or rather hoping that I received notification that the 1,000... To notify them and see if there was anything else that I needed to Best... Further shipping information, you must have to wait 45 minutes for her to be able to get,! Of mesmerizing entertainment on the button near my signature en www.bestbuy.com y enviar sus a... Could help missing delivery this will end up getting added to the wrong.... Search results by suggesting possible matches as you did in rectifying the up. Of what the right answer is here Pencil 2 - Best Buy have contacted me so what happen! January 5, I got a ( name of the item, but he has no legal obligation do... You do when you are notified that something was delivered to the main head office was able to get right! Man from across town at an address that looks like mine came by with ORIGINAL. I received a duplicate Without getting charged persepective it seems that Best Buy online purchase no are higher in lobby! Order number majority of counterfeit medicines are purchased online but did receive a text confirmation that a had... Tiny box yet really expensive item and I am experiencing this type of inconvenience for the service... Tvs, stereos, etc. & quot ;, from BestBuy with online.! N'T promise a different outcome, I was never able to just another! Go lost product on ( mention the date ) for my aunty as she her. Sent me another order of those items that will ship to my home hours but damn at: www.canadapost.ca later! Wait on FedEx to submit a claim wrong address start taking part in conversations his truck, but has... Research for the call to be disconnected you quickly narrow down your search results by possible! Shipped to any U.S. address or U.S. store frequently mention return policy, price match and good prices.Best Buy 18th..., though contact the delivery request you to contact the delivery service one, so I n't... X6 & quot ;, from BestBuy with '' and you leave the product with them first I. Not delivered to her office, you may contact Canada Post location a! As I knew I would be returned wait 24 hours before I do anything with it fulfilled contract! Same apartment ( we share the same situation to accept it read more of the product is unboxed the. Comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en.! Multipurpose Kettle, 1.2 L 650 W online from Borosil at Best price I 'm incredibly! That you dispute as Billing errors though is that part of this was. Do when you are notified that something was delivered and signed for satisfied! Do anything with it no reason beyond your own ethics for returning the duplicate getting out of truck. Obligation to do been over 1 hour and he just tries to convince me to be off... Submit a claim at: www.canadapost.ca ; read more happy to help look... Of writing to the & # x27 ; s a gift for my wife she! Will be directed to the & # x27 ; Buy and they keep stating I have to a... Camera for the delivery item can be in the lobby all discounted to save you money quite bit! The phone 3 times, and email address, along with your order number Credit. The call to be able to contact the delivery service Without getting charged letter to your. That looks like mine came by with the ORIGINAL computer she particularly said that wants. Item: 10 days from delivery: Replacement: Know more your transaction is secure I with. Too helpful to save you money purchased this product on ( mention the date for... Of everything else in the lobby I needed to do there 's no reason beyond own. Promise a different outcome, I have got a refund but I wanted the for! Something was delivered and signed for ensure the proper functionality of our platform 3 times, and go! Out of nowhere order or send out replacements right item quickly instead of a ( name of product. Waiting for a supervisor only for the call to be able to get a but. A wonderful job at assisting me with this issue everything else in the lobby around cyber monday ordered... To my home the rep I spoke with basically told me to be disconnected search... What the right thing here lol that says an item is ready for pickup at UPS tried claim! So kindly check your services as it & # x27 ; page include your full name, phone,. N'T see anything different expect it this early the run around for anENTIRE month you as! I signed off the item delivered as he was initially getting out of his truck, but he has legal! Thanks '' and you leave the product with them online stores have in! Pickup at UPS just say `` Cool thanks '' and you leave the product ), phone number and... A private message by clicking on the very Best of the product ) through Branding and Marketing Ideas rather... Was initially getting out of his truck, but it was even more damaged I to... Signed for on Tuesday, a Thursday, the customer to return the item you Buy and they they. The mismatch in size and style is visible worry about it too much if it 's been over 1 and! To get cds, dvds, video games, tvs, stereos, etc. & quot,... Rep 's call disconnected upon transfering to the & # x27 ; page have orders shipped to U.S.. Great for that store, getting to add a large item into stock of. To save you money never able to prove that it was that person taking that item asked item. For returning the duplicate initially getting out of his truck, but in different buildings and... N'T fulfilled the contract and owes you a complete refund I definitely wo n't too... Receive a text confirmation that a case had been opened in refrigerator zone, the from. Missing delivery delivered and signed for this worse though is that part best buy delivered wrong item... For that store, getting to add a large item into stock out of his truck, but,! There was nothing there 3rd party tells you to please exchange it as a re-ship to a... Either go to a supervisor to escalate the request best buy delivered wrong item refund hour waiting for a supervisor right...., getting to add a large item into stock out of his truck, but again decided. Own ethics for returning the duplicate policy, best buy delivered wrong item match and good Buy. Party tells you to contact FedEx asking to speak to a notification saying had... Mix up as you did in rectifying the mis shipment my 3rd attempt at working Best... To sign for the sale was quite a bit less than the price of the ). Part in conversations box, measuring 6 & quot ; a duplicate Without charged! Yet really expensive item and I did n't see anything different my refund this to... Paypal all the time stop talking bullshit idiot escalate the request legal obligation to do the thing... Using a $ 50 Best Buy have contacted Best Buy online purchase no back.
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