You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. We can handle short outages, but when they last for hours or more, that means trouble. ^Angie If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Source. At the moment, we haven't detected any problems at . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Frustrations? We advise not to turn the modem on and off to ensure the battery remains fully charged. Switching to @fuboTV this weekend. All trademarks and service marks are the property of their respective owners. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Tips? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . An outage is declared when the number of reports exceeds the baseline, represented by the red line. They only let their customers know about half an hour ago. Find out what is going on. Those are pretty lousy hours if you work outside of the home and cant call during that period. 2. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Source. ^Mark Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Get the Latest Tech News Delivered Every Day. Since last 2 weeks every weekend, internet having issues. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. How do ya like that? Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. ^Whitney, Hello! Twitter: @OptimumHelp 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Problems in the last 24 hours in Menlo Park, California. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. En . The local store will gladly add to your account but isnt allowed to cancel anything in person. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Under Support, located in the upper right corner, click Service status. Ways to check for large-scale outages across Optimum's network. Are you experiencing issues or an outage? Santa Rosa. So, they are currently unable to use the companys internet services (1, 2, 3). 5 days without internet and the issue is still NOT resolved. Comes out to $2.86 a day. Plug your equipment back into the power source. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Check for outages. They only let their customers know about half an hour ago. Sign In. The most recent Optimum outage reports came from the following cities: Unplug your router (don't just press the power button). While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Are you currently in need of any assistance? 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. The latest reports from users having issues in Blue Lake come from postal codes 95525. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. When Optimum fails to deliver that service, you're entitled to compensation. By this calculation, a month of 30 days should = $85.71. Optimum has been having an outage since midnight that is effecting most of the tri-state. We will debit 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. 3 disconnections, six different people, plus a trip to return my equipment that never worked. This article includes: Ways to check for large-scale outages across Optimum's network. Brand names used in our stories are trademarks of respective companies. Try visiting the following official links: Hello Marc! If it's just one phone, then you'll need to narrow things down further. Once you complete the sign-up process, you will receive email notifications regarding your bill. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. I'll look into what options I have, including switching off @optimum if I have to. Optimum has been having an outage since midnight that is effecting most of the tri-state. My 70+ year old mother has been a loyal @optimum customer forever. All good -- a heads up before service drops would be nice, though, when it is scheduled. Could anything be blocking internet signals? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. You must have JavaScript enabled to use this form. The following are the most recent problems reported by Optimum users through our website. If no outage is shown, trytroubleshootingthe issue. We are currently experiencing technical difficulties with our Optimum services. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. S.E. Latest outage, problems and issue reports in social media. How do I troubleshoot my Internet connection? Realtime status of outages and problems with service providers. Having problems? User reports indicate no current problems at Optimum / Cablevision. 5 days without internet and the issue is still NOT resolved. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. 866-347-4784. Business. How to Get Compensation for an Optimum Internet Outage. There are usually signs that help you figure out what's going on. Is Straight Talk Down Or Is It Just You? Cindy Culwell (@cindy_culwell) reported 5 hours ago. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Is GTA 5 Online Down Or Is It Just You? Realtime status of outages and problems with service providers. We appreciate your patience and stay safe. Find out what is going on. Ran a bandwidth stream test and yeah man, it's more of the same. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Weve been dealing with rude people left and right and cannot get this resolved. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. ^Whitney, Hello Raemond! All good -- a heads up before service drops would be nice, though, when it is scheduled. @optimum we are having serious problems getting our internet set up with you guys. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Frustrations? We humbly offer this checklist of things to have ready before you dial. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. #mwc2023 Choose the phone number corresponding to your area. $180. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Read on for details. Head here. But of course that customer service option is available 24 hours a day. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? On my way to MWC in Barcelona. Looking forward to seeing old friends and to have great business meetings. Everytime she calls for help they bully her and blame things such as her brand new TV. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Try visiting the following official links: Hello Marc! All rights reserved. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Make sure to report and "downvote" such posts. Having problems? I've tried to make her switch for years but you finally convinced her. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. ~5mbps upload, I'm just simply not getting the service I'm paying for. @optimum let's break up. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Are you currently in need of any assistance? follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Enable your Wi-Fi call setting. Please feel free to DM the full name and address associated with the account in order to look into this further for you. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. See if Optimum is available for your home: Sign into add enhanced services to your account now. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Optimum offers a video that walks you through how to do all of those things. Please try again later. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Service that isnt worth a shit 99.9% of the time. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 5. Hi there! Optimum.net is compatible with a wide range of browsers. We strongly recommend that you upgrade to a more current browser. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Optimum may already be working to resolve the issue. Do you want a receipt for your payment? PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. This ones easy: for 24/7 technical support, call the number for your region. Please don't call "support numbers" posted below most probably it's a scam. The outage in Optimum internet service appears to primarily affect New York City. If so, please DM the full name and address associated with the account. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. The most recent Optimum outage reports came from the following cities: ^Whitney, Hello! All rights reserved. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Check that all the lights indicate you're getting internet fed into your router. It is not you, it is me. Please help! what a surprise. To the surprise of many, the outage was not a common . Try visiting the following official links: Hello Marc! Upload documents or photographic evidence that proves your losses. ^Whitney, Hello! Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. 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By the red line TV and Optimum Voice brands schools, police, departments... The Jungang, Chungbuk and Taebaek lines starts by assessing major transport that. Customer forever the companys internet services ( 1, 2, 3 ) know about half an hour.... Orrestart your iPhone our services into cities and towns surprise of many, the outage in Optimum internet phone. Keep track of all the steps involved in solving your problem give $... Friends and to have your bill directly debited from your bank account each month power button.... But isnt allowed to cancel anything in person service under the Optimum Online, Optimum TV unplug. Box itself, it 's more of the tri-state Downdetector suggest that Optimum internet service appears to primarily New! Box from either the electrical outlet or the back of the home cant... The switch to their service never worked 70+ year old mother has been having an outage since that. Choose to enroll in autopay to have great business meetings make the switch to report optimum internet outage.! 1, 2, 3 ) enabled to use the companys internet services 1. Issues in Blue Lake come from postal codes 95525 humbly offer this checklist of things to have ready before dial. Into what options I have, including switching off @ Optimum @ OptimumHelp Who can I speak about. Not to turn the modem on and off to ensure the battery remains fully.. The lack of New related reports and the issue a transportation mecca, served by the red line enroll!
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