Booking.com does not accept responsibility or liability for any question or answers. The hotel offers you a great hospitality and excellent service. Dear Christian H, Thank you for sharing your experience with so many details. Additional sorting options might be available (by type of traveler, by score, etc). Your comments will be shared with Enrique , Filiberto & the entire team as reinforcement to continue their efforts to make the property a leader in excellence. Accessible parking, Electric vehicle charging station, Parking garage, Secure parking, Pet bowls, Pet basket, Air conditioning, Smoke-free property, Heating, Car rental, Soundproof rooms, Elevator, Facilities for disabled guests, Non-smoking rooms. Would not recommend walking or biking to/from the beach at night as the road is dark. -Gitano Beach The customer service has been less than desirable. They also have a rooftop pool and restaurant. Which popular attractions are close to Aloft Tulum? Muchas gracias por considerar Aloft Tulum para su prximo hospedaje! Get up to 10,000 bonus points in the Caribbean & Latin America. Super comfortable and clean, but there were some things I did not like. Try again. Thank you so much Aloft for make this days so perfect. The taxis they provide charge you almost double the amount of ones in the streets of Tulum town. Yes, paid private parking on-site and secured parking are available to guests. | FROM 78,00 (USD $) Contributions should be appropriate for a global audience. W XYZ Bar, open daily for Lunch & Dinner, reduced Bar menu The location was very nice. The toilette paper was perfumed not really good for the pH down there. Asked about: Double Room with Two Double Beds and City View Respect the privacy of others. We can also arrange taxi service from hotel to airport. Yes, guests have access to a pool and a fitness center during their stay. Lt 1 Smz 1 Region 14, Tulum 77760 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. He provide the best service. This is not so much the issue of the hotel, nevertheless something to keep in mind. Your current currency is U.S. Dollar, Choose your language. The other con was construction was going on and thats all you heard throughout the day in your room. Aloft Tulum has a restaurant, outdoor swimming pool, a fitness center and bar in Tulum. Latin American. However, the rooftop pool bar was amazing not because of the pool but because of the staff. The food here was delicious and the drinks tasty. The hotel is SUPER clean, modern, and trendy. The staff is always ready to help in everything. The beds were very comfortable and I really enjoyed the seating section in the room. Hello!! FOM Paola Pena. Efectivamente, contamos con servicio de transportacin por parte del hotel, el cual puede agendar a travs de nuestro operador: Children 18 and above are considered adults at this property. Yes, in our rooms we have air contioners. After reviewing your info well contact you as soon as possible. Nice room views and cute decor., room was excellent, the whole hotel was very nice., Approximate prices in USD for a 1-night stay. Location and facilities perfect for those traveling in pairs, Av. Fernando was super sweet also at the aloft rooftop, really helpful. Beautiful rootop pool. Sergio Parra, This was the second time I stayed at the aloft tulum (first time was with family and now with a friend) and I dont regret it at all! The pools are beautiful, in particular the infinity pool in the rooftop. greetings, we don't have bikes for rent free but we can recommend you some places. I have never been treated so rudely and unprofessionally by staff anywhere else than my experience at this hotel. Terribly rude staff and constant construction noise with a nice rooftop bar, pool, and waiters, I have traveled all over the world and have stayed hotels in every price category. Location was super convenient and the staff was amazing. W XYZ Restaurant, open daily for Breakfast, Lunch & Dinner If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%. this is unacceptable for this kind of hotel in tulum. The staff at the hotel are ALL VERY helpful, welcoming and were always smiling. fun pools. Online booking Dear Tati545, Thank you very much for giving us the opportunity to be your host. They're also applicable regardless of the comment's tone. It is always nice to know that we meet the expectations of our guests. Booking.com does not accept responsibility or liability for any reviews or responses. amazing breakfast.friendly staff, Daniela was super helpful. We have more than 70 million property reviews, all from real, verified guests. The music was way to loud on the roof top. Can teenagers aged 16 and 14 use the rooftop swimming pool? The rooftop pool was super nice and scenic. The deserts were delicious! The hotel also had free transport service to take you to Mia beach club and Paradise beach club which is quite nice if you dont want to drive there or take expensive cabs. Taxes and fees that are shown are estimates only. And a beautiful outside forest area. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. You can sort and/or filter them by time of year, review score, and more. Check your booking confirmation email to find your booking number and PIN. They were extremely helpful and went above and beyond. JavaScript seems to be disabled in your browser. Daniela was super helpful. You can play pool at the accommodation, and car rental is available. Top Location: Highly rated by recent guests (8.4), Select dates to see this property's availability and prices. Everyone was very helpful and friendly! Avoid using profanity or approximations of profanity with creative spelling in any language. We had a great time at Aloft hotel where we had stayed in a King Room for few nights. Additional charge, Kids' meals FOM Paola Pena. The rooftop poor and bar were our favourite spot. As the evening draws to a close, you'll find a welcome reprieve from the excitement in our stylish hotel rooms and suites in Tulum, which provide eye-catching designs and perks like complimentary Wi-Fi. This property is part of the Travel Sustainable program, which means its taken significant steps to make your stay more sustainable. The breakfast included was really good. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Please see our partners for more details. +52 984 2331885 Cancellation and prepayment policies vary according to accommodations type. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. As you describe the procedure you share about the bicycles we have in courtesy, its correct, it was not the appropriate procedure, we took corrective measures. The staff was so helpful especially Enrique! Top room amenities include a minibar, air conditioning, and a flat screen TV. Get instant confirmation with FREE cancellation on most rooms! We work with XCARET transfer service, managed by Jorge Miranda, his email is jmirandai@xcaret.com. The staff is super and it's also located in the best spot easily accessing the ruins or the beach hotels and the pueblo / cenotes alike! Not the most walkable- needed a 10 min taxi drive to the main town for breakfast. They even surprised me with a birthday treat. Our hotel offers a wide selection of high technology and high-touch amenities, as well as a perfect location near Tulum city center, and a short drive distance to the stunning Caribbean beach. Best Regards. All distances are measured in straight lines. Your comments are greatly appreciated, and we are thankful for the time you made to describe and detail your visit in February. Additional charge, Wine/Champagne We look forward to seeing you back soon! Aloft was just the oasis I was seeking!! The pool area is nice and the bar staff was entertaining and extremely friendly. We rented a car and it was an easy drive to town, the beach, ruins, and cenotes. HELLO!! Dont include any personal, political, ethical, or religious commentary. Dear Satchell888, Thank you for your recent correspondence regarding Aloft Tulum hotel. The rooms are perfectly set up, shower pressure was great and the beds were amazing! food as well as drinks were good for the hotel restaurant but a little expensive, however you can expect that from this kind of hotel in tulum. Your Mexico adventure awaits at Aloft Tulum hotel. Had the classic American comforts of a nice bed, easy to use AC, and being very clean which were much needed after some severe flight delays putting us in at 2am. Spanish,English, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 984-689 0431, Entrance to On-Site Business Center is Accessible, Entrance to On-Site Fitness Center is Accessible, Toilet Seat at Wheelchair Height - Toilet for Disabled, Water Footprint : 1020 liters per room night, Unlock your stay with the Marriott Bonvoy App, Enjoy the amazing benefits included in your destination fee and maximize your experience at Aloft Tulum. As of today we dont, however, we are expecting our own bicycles to arrive this week for guests to use them at no charge. You'll receive an email as soon as the property answers your question. Rooftop was nice. Wanted to check in to see if you did get those bikes for guests to use? Have a nice weekend! 7 mins away from Tulum beach clubs, two pools, rooftop bar with infinity pool, parking on site, pharmacy next door, supermarket is 5 mins away. Ideally, we'd publish every review we get, positive and negative. At first the front desk processed the early check-out, told us there would be no problem, then asked for my banking info. All content should be genuine and unique to the guest. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. Jose was super helpful at the reception. Great for those traveling in couples and groups. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Aloft Tulum has been welcoming Booking.com guests since Dec 24, 2020 I liked the toilets design as it was spacious and well organised. it was super nice honestly but if k could say something maybe that breakfast wasnt included. It was so QUIET and 1/4 the cost of the strip hotels :-). I really liked that we were walking distance from downtown Tulum, as well. Is Aloft Tulum located near the city center? You must have JavaScript enabled in your browser to utilize the functionality of this website. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. If so do you offer free shuttles to the clubs you have partnerships with? x, Dear sierranowak, Thank you very much for giving us this new opportunity to be your hosts. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. The beach clubs are: Paola Pena FOM. Gave us lost of infromation on the local spots, ruins and water parks near the area. Bathroom was lacking privacy. On top of that, it is located very close to the Cenotes and Tulum Ruins. Ever since we crossed the door of the hotel we were treated super well by the people on the front desk and everyone in general. Dear saydaword, Thank you very much for giving us the opportunity to be your hosts. Private parking is available on site. You have to use taxi (20-30 USD) and in order to have beach access you have to visit one of the beach clubs (60-120 USD). Best regards! Browse questions from guests for anything extra you want to know about the property. Booking not found double-check your booking number and PIN then try again. This trip was so frustrating, I unfortunately will have to contact the corporate offices. Then the hotel decided to put alllll of the guest on the same floor right next to each other. Other than that, the hotel was near perfect. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel was superb. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. We look forward to the opportunity of serving you again, in the near future. It was so beautiful I loved the rooftop and Cabaas with the hookah the food was really good and the staf was so lovely. Check in was fast, the room was very clean. All rights reserved. Are any cleaning services offered at Aloft Tulum? Filiberto was an awesome waiter, super sweet! Yes, we do offer private shuttle service from the airport and back. Aloft Tulum by Marriott has a terrace. Hotel information and booking website unofficial, Av. Do you have free bicycles for hotel guest?