Everyone loved it. They charged me $700 for something they said would be $127! Regards. Reviews are most valuable when they are original and unbiased. All of the house keeping staff and room service staff were very polite. It has 2 rooms, one with a king bed and the second room has 2 double beds, the living room has a sofabed too, that is a double size one. To edit a review youve already submitted, contact our Customer Service team. Discover the beauty of the Caribbean Sea from one of our spacious and cozy rooms or relax in a suite with a private pool, perfect for sunbathing. Dear @Paradise, i'm the most happy to know that you had a fantastic vacation and that you enjoyed every minute here. I was worried about location being out of town, but it was just fine. Yes, free parking is available to guests. Food was quite good for all-inclusive standards. However, without that the only place to be is the pool so they really should consider getting it in better shape. Additional sorting options might be available (by type of traveler, by score, etc). Lock in a great price for Fiesta Americana Cozumel All Inclusive rated 8 by recent guests! Conveniently located restaurants include Ix Kool, Three Amigos, and K'ooben Laab. Enjoy an authentic rest with exceptional views of the Caribbean Sea and a comfortable environment. And reservations were required in the gym and they wanted you to wear a mask (nobody did). Great Food: Meals here are highly recommended! The staff was amazing, always helpful., The staff, the service, the facilities, the location., Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Great location and facilities for couples. if the writer is claiming to be someone else). This property has an ATM on site. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The ocean-side lifeguard (we didnt get his name) helped us find an incredible snorkel spot near the resort that we rode bikes to and visited 4 times during our stay. Sign up and we'll send the best deals to you. A place full of attractions and entertainment for the whole family. the pool is tropical and beautiful and the rooms are clean, comfortable and relaxing., We loved the pool, the bar area, the 3 restaurants they have, the breakfast, the all inclusive deal, the massage place in the hotel, the service provided by the staff, everything was taken care of., I love the outdoor/indoor layout of the resort. The food especially by the pool was a nice variety and tasted great. Choose your currency. Dear Guest, Maybe maintenance has been deferred due to Covid, but it could use a coat of paint and the pool tiles need to be tended to, and it needs a general sprucing up. If the beach area had been fixed, the pool had been slightly updated, and the mask requirements had been more clear during the booking process then this would have been a 5 star review. It was an honor to welcome you, we are looking forward to your next visit. An ideal space to relax and pamper yourself with ideal treatments and healing massages. Hi dear @passport we all want to thank you for your kind review, especially for your kind words by mentioning our opportunity areas, we are working on it, trying to always offer you the best and the best vacations. Give your travels a different meaning and be part of the only frequent flyer program that knows and recognizes you. Everyone was super friendly and helpful, but we wanted to mention a few who went above and beyond. Hi dear Annie318512, we are checking about this uncommon situation, and our personnel is already getting in touch with you, I also want to apologize for the inconvenience that these issues caused you, our corporate is already working to have it back as soon as possible. Taxes and fees that are shown are estimates only. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Thanks. Prices are the average nightly price provided by our partners and may not include all taxes and fees. But if you are looking for family fun outside of our resort, we are very close to the main attractions of Cozumel such as Chankanaab Park and Punta Sur Park. We hope to welcome you. Outdoor pool area with the bar situated right at the front gave such a good vibe. Hi. Thank you for a wonder family vacation. Food was quite good for all-inclusive standards. The staff speaks multiple languages, including English and Spanish. However the pool oh my gosh the pool! A very good place for a large family-gathering. Concierge Brenda and Pamela answered all of our questions. Will a 2 bedroom family suite have 2 bedrooms plus like a separate living room ? Warm regards. The coffee bar was fast and good and always stocked with fresh treats. There was a problem loading the reviews. Please enter a valid email address. The rooms look like the passage of time: broken mirrors, deteriorated frames that should have been changed long ago. Beds were very comfortable. To save at this property, all you have to do is sign in. They also havent scrubbed the sides in who knows when so they are just gross. IS THERE ANYTHING SPECIAL WE HAVE TO DO BECAUSE OF COVID? That should be rectified immediately. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. language, whether its just a rating or contains comments as well, etc.). Couples in particular like the location they rated it 8.6 for a two-person trip. Greetings. Great Food: Meals here are highly recommended! Thanks! The food was excellent in all the restaurants. Outdoor pool area with the bar situated right at the front gave such a good vibe., The staff went over and above from the moment we stepped on the property. I had made a reservation for 1, and then decided to add some friends to my reservation. We had a lot of fun! arretera a Chankanaab km 7.5 , Zona Hotelera Sur, 77600 Cozumel, Quintana Roo, Mxico. If the beach area were open and the small maintenance issues addressed, this would be a five star review. There is a balcony, it will depend if you pay a room with a pool. Finally they have 3 dinner restaurants. Also room service is included. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. No, you don't have to quarantine when you arrive. The staff was also super friendly and helpful. I lost so much sleep over this. The staff, the service, the facilities, the location. Are any cleaning services offered at Fiesta Americana Cozumel All Inclusive? Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. and should be commended. There were always plenty. does this price include food, drink, shuttle and flight? Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Contributions should be appropriate for a global audience. During the phone call where I asked if I could bring my friends, they said they would write it down in their notes, and when I arrived, they showed me that there wasn't any documentation about this conversation. This resort has water sports facilities and car hire is available. We hope to have another opportunity to welcome you and change your opinion about us. There is only one airport, it's 20min from the hotel. Note, if you need a dark room to sleep dont get one on the end because the frosted shower window lets in a lot of light at dawn! Your contribution should be yours. The food and service was better than Cancun Beach Palace. You could swim, and it was beautiful, but they advertise that there are restaurants on the beach, places to sit, and hammock type things, all of which there were none. All distances are measured in straight lines. Need some care. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. The presidential suite was massive. We hope to have the opportunity to welcome you again in the near future. Its still great fun to walk down to Money Bar in your gear and snorkel back to FA. The tour coordinator gave us excellent recommendations and arrangements (Andreas). I did not even bring one. What are some of the property amenities at Fiesta Americana Cozumel All Inclusive? Valid when booking and traveling until June 30th. Can you tell me if the minibar has alcohol? All had a great time. Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (4.9 miles). The service, the coffee-shop, the bed, the shower and the snorkling opportunity right in front. Great location - show map. Armondo is an above average employee also, and we very much appreciated his friendship. IT's always perfect time, we have the fortune of having a great weather. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We had to spend extra money on a taxi and access and consumption on other beaches. The good (staff), the bad (food) and the ugly (pool), Lets start from the top, upon arriving they met us with cool towels and welcome drinks. You have to get drinks at the resort across the street and can carry them over. This comfortable room that invites you to relax facing the Caribbean. Understand the beach is closed, more to that than the average tourist understands. Read more about possible travel restrictions before you go. They're also applicable regardless of the comment's tone. All special requests are subject to availability upon check-in. The recreation staff provided zumba and water aerobics and jenga, pool games. Promotional content will be removed. Greetings. You're eligible for a Genius discount at Fiesta Americana Cozumel All Inclusive! In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the state laws, we can't offer that service. We always want to offer you the best experience and reading this makes us more than happy. Actual travel distances may vary. The most helpful contributions are detailed and help others make better decisions. 1565870|4,1553180,1550830,1561220,1557080,1565870,1563880,1565670,1563710|2,1548020|4,1542720,1561630,1550830|3,1559850,1568250|3,1557030,1563710,1568250,1565080,1566560,1561950, Fiesta Americana Cozumel All Inclusive (Resort) (Mexico) Deals, Personal or sensitive info (e.g. Fiesta Americana Cozumel features free WiFi . There is a 24-hour front desk and gift shop at the property. You can get in the water there but there is not chairs to sit by the ocean and there is no bar open there. The flavors of lasagna and red or rose wine will take you to Italy, enjoy an elegant dinner with your favorite person or friends. room was cleaned each day without fail. There are five on-site restaurants and multiple bars, with a la carte or buffet dining all day long and late into the night. Guests submit their subscores and their overall scores independently theres no direct link between them. Arturo (restaurant manager) anticipated our every need as did all the staff we interacted with. The lady who cleaned our room, whose name I unfortunately didnt catch, also did a wonderful job. Todos esperamos pronto los podamos volver a recibir en sta su casa. Greetings. There is NO adults only area and the kids swarm the bar area everyday all day. We stayed in a 2 room suite and it was great. The food was not good at all. Lock in a great price for your upcoming stay, Do you offer Covid test for free or discount price? You can sort and/or filter them by time of year, review score, and more. We had the absolute best time at Fiesta Americana Cozumel. So many bugs (really bad by the bar), hair, and floating things; it was awful truly. Respect the privacy of others. Another note, bring water shoes if you plan to get in the ocean. Saludos. How much cash deposit is required for 7-day stay? It was so crazy, uncomfortable and gross!!! We booked this trip before we found out the beach area (our favorite part) was closed, and it was too late to book anywhere else, so we decided to make the best of it. We will not be back and Im pretty sure we wont be visiting there sister hotels either. Special requests cannot be guaranteed and may incur additional charges. Fiesta Americana had excellent customer service like i have never experienced. DO YOU HAVE ALL INCLUSIVE THAT INCLUDES AIR FARE AND TRANSFERS TO AND FROM THE AIRPORT? After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. The resort has a year-round outdoor pool and views of the sea, and guests can enjoy a drink at the bar. Please dont include personal, political, ethical, or religious commentary. Nothing was written down anywhere (when the pool opens, the fact that the beach was closed, the schedule for meals or where the restaurants were.) Beautiful property, excellent location. Will I get 3 bedrooms and a room with a dining table and a sitting area /sofa in a 3 bedroom family suite ?? Food was great, the staff were friendly but do not go out of their way like at other resorts. Booked right there at the hotel with all instructions, videos, directions, etc. Lunch is a single buffet or you can order food pool side. It would have been really helpful to have it written down somewhere. Mexican oddly was the worse. A very good place for a large family-gathering., The location is awesome, with a large pier for convenient pickup if you are diving. When we checked in Gustin took great care of us and made sure all our swim out rooms were together. If they werent so nice and accommodating this would definitely be a 2, maybe a 1.5. We saw eels, lobster and stonefish living in the rocks around the shore, and several large schools of fish living under the dock. Everyone was so nice., The staff is incredible. The location was great, a little secluded from the city but thats what we were looking for. Greetings. They flock the outside sitting area and can spot the plates from miles way. Regards. The smiles on the dancers face made me think it might be theirs too. Nearby attractions include Cozumel Bar Hop (4.4 miles), Santa Rosa Wall (4.6 miles), and The Mayan Cacao Company (3.7 miles). Coronavirus (COVID-19) PCR tests are available at this property at no extra charge for those exhibiting symptoms consistent with the virus and have been confirmed by an accredited doctor. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Dear Gina, we want to thank you for giving us the opportunity to welcome you, I'm happy that you had such a great vacation and you were spoiled, we are looking forward to your next visit. The concierges are quite insistent on promoting the resort but I assume they are required. Wake up every day to the unparalleled view of the sea. We ate there three times. They are the perfect solution for traveling with teenagers. Hi dear future guest, no, it has 4 bathrooms. We do think FA Cozumel has a lot of great things going for itthe friendly service, the food, which is very good for an all-inclusive, the large, reasonably priced master suites, and the location with the snorkeling in front, but we look forward to returning when the beach area is open again and the small maintenance issues have been seen to. Cozumel overall is a beautiful island with kind and helpful people. The presidential suite was massive. Click here to read post guidelines. I will also say that inside the restaurants are very very warm and stuffy. We will be back! They had all but one of our rooms ready but in 15 minutes the last one was ready too. Check on the beach in the area. Hi dear future guest, yes it includes it, and also all the rooms, we are an all-inclusive hotel. If we find any, we delete them and, if necessary, take action against whoever is responsible. FA was more than i expected. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Very friendly and helpful staff. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. La master suite puede ser de dos camas en vez de una? Before we arrived at Fiesta Cozumel Lucio our host contacted us and shared how he couldnt wait to have us. My boyfriend and I came here as our first post-pandemic vacation. Booking.com does not accept responsibility or liability for any reviews or responses. Keep enjoying your exercise routine, our gym has the necessary equipment to continue exercising. Own or manage this property? The resort looks like it could use some TLC. This route is undoubtedly the perfect opportunity to discover the Mexican peninsula, enjoy its natural charms, visit the most iconic archaeological sites, and have a truly memorable trip. People dont get up early and grab chairs. Thank you! Booking.com. The beach is not suitable for all ages, there is no sand or chairs for an older person to access the beach. Happily, the outstanding service is still the same. Respect the privacy of others. Our snorkel tour to El Cielo was amazing, and our tour guides Edgar and Luis were the best! Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. They were very hot! Ask for a taxi and it was waiting around the corner. Does the 3 bedroom suite have only one bathroom? I called and asked how much it would be for 2 people for three days, and they said $127. Credit card will be used for guarantee of payment, hold on credit card will be placed at check-in. We enjoyed the Asian okay and the Italian was the best food on the resort without doubt. Drinks were yummy and service overall was topnotch. Great food. Big shoutout to Lucio, Arturo, Limber and Manuel for making our trip extra special. It's the ideal setting for families, friends and couples to create unforgettable moments they will remember for a lifetime. The servers were excellent. The excursion availability and activities especially the snorkeling were amazing - bring your own snorkel gear. Visit them at the bar! The room layout was amazing. Two of the ladders broke and were down for more than one day. We also had to have both mini fridges replaced first thing because they were like the surface of the sun hot. Avoid using profanity or approximations of profanity with creative spelling in any language. Greetings. Everyone was so nice. Of course we have seasos "Colders" or hotters. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. He was awesome throughout our entire stay. So I brought my friends, and when we got there, they charged us $700. Greetings. Which languages are spoken by the staff at Fiesta Americana Cozumel All Inclusive? I saw them bandage someone from cutting themselves on the bottom of the pool at least 3 times; including someone in our own group. We just returned from a fantastic 8 days at the Explorean. We are 65 years old, and traveled with our 26 and 28 year old sons and their "wives". Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet, Select dates to see this property's availability and prices. The employees are very attentive. Hotels near Fiesta Americana Cozumel All Inclusive, Fiesta Americana Cozumel All Inclusive Rooms, Fiesta Americana Cozumel All Inclusive Pool. Rooms are equipped with a flat-screen TV. Stay connected when you decide to in any space in the resort. The beach area being closed is a big issue and we probably wouldnt consider returning until its fixed, but you can still snorkel in front of the hotel and its still wonderful. We loved the pool, the bar area, the 3 restaurants they have, the breakfast, the all inclusive deal, the massage place in the hotel, the service provided by the staff, everything was taken care of. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We would visit again just to see Lucio! Dear Houston, we all want to thank you for taking the time to write about your visit, I want to apologize for the inconveniences that this issue caused you, our corporate is working hard to have it back as soon as possible. Will be returning to Cozumel :). Lunch menu is not as extensive as other all inclusive hotels. All content should be genuine and unique to the guest. Do you provide transportation to the Marina for divers since the pier is not for boat pickup now?Tks. My family and I had the best time at this resort celebrating my college graduation! My only grip is their advertisement shows the beachside open with the bar open and that is all closed up. What are some restaurants close to Fiesta Americana Cozumel All Inclusive? Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Best regards. Hi, just in front of our hotel you can enjoy a beautiful reef, is a small one but it has plenty of life, Cozumel is the second-largest barrier reef in the world, only after Australia, so you will always find life everywhere. Ideally, we'd publish every review we get, positive and negative. Puerto Morelos is 28 mi from Fiesta Americana Cozumel All Inclusive, while Akumal is 22 mi from the property. Cancellation and prepayment policies vary according to accommodations type. I plan to visit for 6-8 nights from June 24th. We must have one to fly home to US. Rooms clean. The pool atmosphere is mostly laid back. Booking not found double-check your booking number and PIN then try again. Your current currency is U.S. Dollar, Choose your language. Your question will be published on Booking.com after it's approved and answered. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Thumbs up all the way around. I totally respect people who feel differently, but it would have been nice to have been informed before booking. Dear KAimino, first I want to thank you for such an awesome review, for mentioning the hard work of our team. * There is one breakfast buffet, its currently assisted I guess because of Covid. To enjoy complete relaxation, we invite you enjoy a massage or pamper yourself with a beauty treatment in our Spa. Only a customer who booked through Booking.com and stayed at a specific property can write a review. And I dont remember there being no a.c. in the restaurants in the evening. I love the outdoor/indoor layout of the resort. Our 3 rooms were clean, large, and everything worked. Hi, yes we do, and it's free, you only have to schedule it with your concierge. I wasted so much time and money on this place. All of the wait staff was exceptional. Is there good snorkelling/coral off the beach? Nothing lasted too long that you got board and it wasnt so loud you couldnt relax if you chose not to attend. Lunch options were more limited than other all inclusive resorts. We were staying at the Fiesta Americana in March 2020 when the world started to come unglued. The most helpful contributions are detailed and help others make better decisions. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Check your booking confirmation email to find your booking number and PIN. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Dinner restaurants are good. There's no capacity for cribs at this property. There was always a show in the evening, and we were. Also, when you first arrive to the resort, they give you all the information you need, which sounds good, but it was kind of an overload. Fiesta Americana Cozumel All Inclusive has been welcoming Booking.com guests since Jun 19, 2009. Is parking available at Fiesta Americana Cozumel All Inclusive? The elevator on one end of the building has been out of order for 3 days as well. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. To satisfy your palate, we have a cevicheria with the best flavors of the sea, as well as a restaurant with Italian specialties and a beach bar with refreshing cocktails. I'm glad you felt comfortable despite the problems. I can honestly say this is an average resort at best possibly a little below average. Thank you. Dont include any personal, political, ethical, or religious commentary. Do you offer airport transportation? Top Location: Highly rated by recent guests (8.4). We've sent you an email so you can confirm your subscription. Hi, can you go snorkelling from the property? We were a family of the 19 they set up our free covid test at the resort, excursions reservations for meals always helpful and smiling. Each review score is between 1 and 10. The governor suite for 5 ppl there are no pictures, how many bed rooms and bath?What all is in room? So we decided to go back this year under more normal circumstances. They are comprised of two large rooms with a bathroom in each room and a huge balcony with an ocean view (ask for a high floor.) By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The bad that has been mentioned by many is the closure of the beach area. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. When is the best time to visit your property for the perfect beach holiday? Which is too bad because it looks like it could have been fun. Sushi bar was amazing. The beach area didn't have a lot to offer. Hola, no se podra, pero en la estancia hay un sofa cama doble. We will love to welcome you, dear future guest. There's a business center, workout room, boat dock, kids' club, movie area, game room, and a variety of lounging areas so guests can find just the right ambiance, any time of day. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Contributions should be travel related. Thanks! I clarified if that was for the total, or per person/per night, and they said it was the total. They are super dated, our couch had stains and there were chipped tiles/paint in the room. So that was the good. Restaurant is closed from Mon, Jun 14, 2021 until Fri, Jun 18, 2021, Restaurant is closed from Fri, Jun 18, 2021 until Fri, Jun 25, 2021, Restaurant is closed from Fri, Jun 25, 2021 until Fri, Jul 02, 2021, Restaurant is closed from Tue, Jul 06, 2021 until Fri, Jul 23, 2021, Restaurant is closed from Fri, Jul 30, 2021 until Tue, Aug 31, 2021, Restaurant is closed from Wed, Sept 01, 2021 until Sun, Oct 31, 2021, Via del Mar Breakfast: Closed from Fri, Apr 01, 2022 until Tue, May 31, 2022, Via del Mar Lunch: Closed from Fri, Apr 01, 2022 until Tue, May 31, 2022, Cevichera: Closed from Fri, Apr 01, 2022 until Tue, May 31, 2022, El Grill: Closed from Fri, Apr 01, 2022 until Tue, May 31, 2022. DO WE HAVE TO QUARENTINE WHEN WE ARRIVE? They literally will come and take food off the plate you are eating on. The location is awesome, with a large pier for convenient pickup if you are diving. more. buenas noches. Yes, there is a door between the bedroom and living room. Which room amenities are available at Fiesta Americana Cozumel All Inclusive? Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. We love the people of Cozumel and will definitely return. There is always shuttles outside of the airport, there are only two companies, both are safe. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Food wasnt exactly wonderful. This property has taken steps to provide more sustainable and eco-friendly travel. We have more than 70 million property reviews, all from real, verified guests. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Thank you. In addition, our activities within the resort are so varied that everyone in the family will find something to make them happy: snorkeling, exploring Cozumel's famous coral reefs, or a bike ride before sunset. the pool is tropical and beautiful and the rooms are clean, comfortable and relaxing. See more questions & answers about this hotel from the Tripadvisor community. Carretera Costera Sur a Chankanaab Km 7.5, 77600 Cozumel, Mexico Also, the mask rules were weird. Hello! They are also always flying inside where the buffet is. We had previously stayed at Cozumel Palace and didnt think this resort could possibly compare, but the service was every bit as awesome. The Caribbean night was our favorite. Lucio, our concierge, checked on us every single day to make sure everything was going well and he immediately jumped into action if we needed help with anything.