Only a customer who booked through Booking.com and stayed at a specific property can write a review. This information is provided by our partners. We got through the first night and then my wife found a bed bug on our bed. It was a lovely welcome to the city of St Louis. We had a 3 night stay. Conveniently located restaurants include Tony's on Main Street, Prasino St. Charles, and Fratelli's Ristorante. Rooms also include cable TV and a spacious seating area. The cons were that it is very noisy. The customer service should be exceptional. Several apologies and discussions later, they also credited us two nights and added on some Bonvoy bonus points. They're also applicable regardless of the comment's tone. Yes, there is a pool on-site at the property.. Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Thanks! The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Your contribution should be yours. Respect the privacy of others. Please dont include personal, political, ethical, or religious commentary. You can sort and/or filter them by time of year, review score, and more. Many different travel sites will offer discounts or deals at different times for rooms at Residence Inn by Marriott St Louis Airport and KAYAK will provide you with prices from a huge range of travel sites. Guests with existing Residence Inn by Marriott St Louis Airport reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Yes, Residence Inn by Marriott St Louis Airport offers free airport shuttle service. Front desk was very accommodating and helped me get checked in without fail. On behalf of our staff, we apologize that the customer service fell short to your expectations as well as our own. Please see our partners for more details. Read more about possible travel restrictions before you go. Dear Kandice K, Thank you for taking your time to provide feedback. This lets us know our reviews come from real guests like you. Search for Residence Inn by Marriott St Louis Airport discounts in Earth City with KAYAK. I was in a suite and really liked it, it's like being in a studio apartment. It was in July that we did begin to offer hot breakfast once again and have fully returned to the complete hot menu in the first week of August. This was a great hotelabout 10-15 years ago. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Thank You, Matthew Anger, Checked in early which was nice. You'll receive an email as soon as the property answers your question. This property seemed like I went back in time. The Residence Inn by Marriott highlights above are subject to change without notice. Safe area and well managed! Convenient location off 70. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. hard working staff. But I'd not stay here again. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Fees and deposits may not include tax and are subject to change. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. We had an early flight and had to leave the hotel at 2:30. First, the room I was in door was broken so you literally had to slam the door to keep it shut. If you booked through us and want to leave a review, please sign in first. This hotel in Earth City is located just 5 miles from St. Louis Lambert Airport and has a free airport shuttle service. more. The following facilities or services will be unavailable from June 10 2022 to January 1 2023 (dates subject to change): Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, Service animals are welcome, and are exempt from fees, Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation, This property accepts credit cards and debit cards; cash is not accepted, Safety features at this property include a carbon monoxide detector and a smoke detector, This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly), Residence Inn Marriott St Louis Airport Aparthotel, Residence Inn Marriott St Louis Airport Aparthotel Earth City, Residence Inn Marriott St Louis Airport Earth City, Residence Inn by Marriott St Louis Airport Hotel, Residence Inn by Marriott St Louis Airport Earth City, Residence Inn by Marriott St Louis Airport Hotel Earth City, Suite, 1 Bedroom, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi, Studio, 1 Queen Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi, Desk, blackout drapes, iron/ironing board, free WiFi, St. Louis, MO (STL-Lambert-St. Louis Intl. Your feedback is vital as we address the challenges that you as a guest face. Something went wrong please try again later. Then we received an anonymous tip from another housekeeper that the lady who cleaned our room, searched our room twice because the key system picked up on it. Dont include any personal, political, ethical, or religious commentary. All content should be genuine and unique to the guest. I'm definitely not used to places like this being a titanium member with Marriott. But, we felt safe and comfortable. The common areas were not up-to-Marriott standards, in my opinion. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Couples in particular like the location they rated it 8.2 for a two-person trip. We will continue to work harder in the future to rectify all of the issues that your mentioned. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. They had Anthony and Quiana assist us with moving all our stuff (family of 5 has a lot of stuff) into the meeting room and then into the room once it was fully ready. Apparently it has been closed for over a year due to health department restrictions. Other services like grocery stores are about a 5-7 minute drive away in St. Peters. Bathroom fan noisy as heck and went on automatically with light switch. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Residence Inn by Marriott St Louis Airport that suits you best. I would think if your hotel is very outdated. My boys were quite disappointed they didn't get any pool time while we were there. We asked for a king size bed upon check in and we were told that rhymes didnt have any kind size beds at all in the whole hotel. The customer service was not good either. They greeted us with warm smiles and made us feel quite at ease. That means that you can always find a great deal for Residence Inn by Marriott St Louis Airport. Top Location: Highly rated by recent guests (8.4). We recommend calling ahead to confirm details. Check out time is 12:00pm based on the hotel's local time. I will. Residence Inn Saint Louis Airport / Earth City accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Thank you for choosing the Residence Inn, we will continue to grow and adapt from your comments. This service may contain translations powered by Google. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. This property has taken steps to provide more sustainable and eco-friendly travel. Late check out may be available if requested at the front desk during your stay. Thank You, Matthew Anger, It was my first time to Saint Louis, and I was disappointed with the entire trip. The bathroom fan as someone mentioned in a previous review was very loud. AAA Rate - 1 Bedroom Suite 1 Queen S Sofa Bed, Senior Discount See Terms 1 Bedroom Suite 1 Queen S Sofa Bed, Senior Discount See Terms 2 Bedroom Larger Suite, Senior Discount See Terms Studio 1 Queen S Sofa Bed, Residence Inn by Marriott St. Louis Airport, Lambert-St Louis International Airport (STL), Holiday Inn St. Louis Arpt West Earth City, Homewood Suites by Hilton St. Louis Riverport Airport West, Holiday Inn Express St. Louis Arpt Maryland Hgts, Extended stay hotel offering large 1- and 2- bedroom suites and studio suites, Full kitchens with refrigerators, microwaves, stoves, and coffee makers, Free hot breakfast and free Wi-Fi everywhere, Complimentary evening socials offering food and drinks for guests, Fitness center with modern equipment and TVs, Great outdoor space with barbeque and fire pits, Private meeting spaces perfect for events and family gatherings, Dry cleaning and on-site laundry services. Room temp was good but air flow meant the room remained muggy making for sleepless night. Pets allowed on request. Our complimentary shuttle service runs to and from the airport,7 days a week, 7am to 10pm upon request. Does Residence Inn St. Louis Airport/Earth City have airport transportation? It was disgusting how old and outdated this place is. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Desperately needed a last minute place to stay that would accept me and my pup. The hallway noise and other guests were just loud. 130 out of 252 reviews, Rating 1 - Terrible. The rooms at the Residence Inn Saint Louis Airport / Earth City have a fully-equipped kitchen with a refrigerator and dishwasher. Not that they were not available but they did not offer a king option. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Certainly, as a Titanium Member we truly value your thoughts of our property. On behalf of our staff, we apologize that the customer service fell short to your expectations as well as our own. Yes, Residence Inn by Marriott St Louis Airport offers free parking. Upon check-in photo identification and credit card are required. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. I do apologize that our property is older and not renovated yet. Airport (STL) - 9 min drive, Concetta's Italian Restaurant - 5 min drive, 3-star hotel near Hollywood Casino Amphitheatre. They are more than willing to help. The above list may not be comprehensive. Pool was closed and weight room was size of two broom closets. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. St. Louis Zoo and Centene Community Ice Center are also worth visiting. I am incredibly sorry that your experience with us was disappointing. Full, hot complimentary breakfast buffet available Monday - Friday 6 - 9:30 am and Saturday - Sunday, 7:00 - 10:00 am. Booking.com does not accept responsibility or liability for any reviews or responses. Tripadvisor performs checks on reviews. This place never had a renovation. Unable to watch tv because the cable was choppy. Disliked: Amenities, property conditions & facilities. Guests can surf the web using the complimentary wired and wireless Internet access. They do not mention this on the hotel website, where I made my reservation. Charges may apply. The most helpful contributions are detailed and help others make better decisions. Price, Clean room, good staff, nice size room, love the kitchen space, utensils, supples and parking. Dear TammyD89 Thank you for taking your time to provide feedback. Yes, it is 0.5 miles away from the center of Earth City. Booking not found double-check your booking number and PIN then try again. Service animals complying with ADA Title lll regulations are allowed. Yes, free parking is available to guests. Which popular attractions are close to Residence Inn St. Louis Airport/Earth City? Does Residence Inn St. Louis Airport/Earth City have an airport shuttle? The east side suites are right next to Cleanliness: Fine Bed quality: Fine Reception friendliness/treats: Very good folks at reception Furnishing quality: Standard Residence Inn Bathroom: No Issues Internet: Responsive Charging: Adequate Elevator: No issues Noise level: Quiet Breakfast: A few items packaged items to choose from to take were set out (oatmeal packs and granola bars). Bed itself was clean and comfortable. and apologetic. Lots of highway and airport noise. Today it is substandard and desperately in need of a major remodeling. 
As a valued guest, we truly value your thoughts of our property. Minimal contact with hotel personnel and other guests. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. The hotel itself was a bit outdated. Booking.com. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Had to take pup out several times a day to do his business and finally had tobprop door open so we wouldn't keep getting locked out. if the writer is claiming to be someone else). Experience the difference by enjoying all of the complimentary extras we offer: Shuttle to and from the airport 7 days a week, hot breakfast buffet, indoor pool, exercise facility on site, and a public business center. Guests can enjoy free breakfast during their stay. 
As a valued guest, we truly value your thoughts of our property. Minimal contact with hotel personnel and other guests. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. The hotel itself was a bit outdated. Booking.com. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Had to take pup out several times a day to do his business and finally had tobprop door open so we wouldn't keep getting locked out. if the writer is claiming to be someone else). Experience the difference by enjoying all of the complimentary extras we offer: Shuttle to and from the airport 7 days a week, hot breakfast buffet, indoor pool, exercise facility on site, and a public business center. Guests can enjoy free breakfast during their stay.