You can't enjoy the bar area to play fusball or billiards because it's so muggy. The workers from hotel rooms to bars and entertainment group were great. We would like to express our appreciation for your comments and for mentioning our staff. Enjoy Mexican festivals & vibrant nightlife. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Bahia Principe Grand Tulum that suits you best. There are also several other restaurants available serving Mexican cuisine, Brazilian grilled meat, gourmet meals, Mediterranean, Japanese, Peruvian, and Italian cuisine. Cancellation/prepayment policies vary by room type and provider. The resort advertised late-night food options, but there were none. Prices are the average nightly price provided by our partners and may not include all taxes and fees. There is a different show in the theatre most nights and lots of live music throughout the evening. We found the food choices excellent - whether eating in the Yucatan (main buffet restaurant) or one of the various a la carte choices, we didnt have a bad meal. Very poor service overall, very rude staff, odd few willing to help or are approachable! The Desk Person kicked us off the line and said, "It's PolicyNOT BEFORE 3PM!" The resort is huge hence they have a shuttle service which was very welcoming in that heat and humidity! Our expert babysitter staff will take care of your kids as if they were their own, providing them with everything they need to have the perfect day. After that incident we decided to have our meals in the AC'd buffet restaurant at Coba. Visiting golf aficionados will appreciate over 90 hectares of land at the Riviera Maya Golf Club designed by Robert Trent Jones II, the number one name is golf course architecture around the world. We dont mind the seaweed but I know some people do. They even botched refereeing a volleyball game so I couldn't enjoy it (pure incompetence). Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin concept on which the comprehensive renovation of the hotel has been centered. It felt like the workers were just there "working." It got to a point where I felt like it was the Wild West and we just had to swipe a few cups early and keep them in our pool bag the rest of the day, so we had some darn cups! You can't even do that at this place because there are no special offerings (none that were shared with us at any rate). It was cleaned daily, with plenty of shampoo, shower gel, soft drinks, towels etc replenished. Dear Guest: Thank you for contacting us. 4) Most people who choose an all-inclusive resort or cruise look forward to a staff that is personable and lends a little personality to the experience. Bahia Principe Tulum: where that picture perfect day, views that never seem to reach the horizon, and a white sandy beach that goes on for miles and miles comes to life. Far from 5 star, 3 at best! Would not advise wasting your money if 5 star is what youre looking for. They do not want you to carry anything- they want to take care of you and make sure you are relaxing. Take your own drinking bottle and fill that at the self service,the Food truck is good you order on a screen, basic snack menu, staff are nice there. The Grand Bahia Principe Tulum offers a total of 978 rooms in an all-inclusive atmosphere in beautiful Mexico. The food in the buffet was pretty high quality for a buffet, but after a few days we noticed that the offerings did not change much. I'm sorry, that's not how workers should act in the hospitality industry. Tulum's beachside villa rooms come equipped with lavish accommodations and are all just steps away from the resort's impeccable beach. Also the day we arrived we were told that we couldn't eat in any of the speciality restaurants for our entire stay. It is a pity that we are not exceeding your expectations. Nightmare. In the same way, we thank you for your comments that are of utmost importance to improve us more every day. Search for Bahia Principe Grand Tulum discounts in Akumal with KAYAK. ENTERTAINMENT- this resort has lots of entertainment to choose from. If a spa and Water Park is not enough to spark your excitement we also have a beautiful golf course, gourmet restaurants, a childrens mini-club, and much more. You had to order a drink with ice in the buffet or you had to do what I did: go swipe the ice yourself from a waiter station, that way you're not waiting 15 minutes to get an actual cold drink. Its amazing! It was our first time in a large all-inclusive and I didn't like the idea that there wasn't a personality to the place. KIDS/MINI CLUB- if you have kids, this service is fantastic. That is 5 star service to us! This is ridiculous. Find our spa specialists under the beach gazebos for an exclusive massage or adding some Caribbean braids to your holiday look. And a lot of rooms where you might stay are SO FAR AWAY from the Food Buffet, from the Bar, from the poolsthat you end up drenched in sweat traveling from location to location. The food in the buffet restaurant was mostly well done, you could always find something good in spite of a few "misses" that could hardly be avoided in such a large scale operation. The reception and buffet hardly have any fans or AC so it was unbearably hot in there, as a matter of fact I actually passed out in the buffet restaurant at breakfast time due to the heat in the restaurant. Please bring it back! It's so hot even the water in the pool is too warm to be refreshing, so they really need to get some serious AC into those spaces. We always loved this resort and to be honest we dont like it when good things change. Same topic in terms of unhelpful accommodations: Guests had NO ACCESS TO ICE any where on the property. The pools were nicely designed. The food, the resort and everything about it! Nobody seemed to enjoy what they were doing or take pride in it. Carretera Chetumal Benito Juarez, Km 250 Local B, Akumal 77760 Mexico, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff, Daily temperature and symptom checks for staff. The Bahia Principe does the exact opposite. $162 per night (Latest starting price for this hotel). This Hotel Bahia Principe Grand Tulum had been updated since we last been here. Search for the cheapest hotel deal for Bahia Principe Grand Tulum in Akumal. I dont know, maybe those servers were new to the job and were still learning but we still had a great experience. At dinner, lunch and breakfast, you sit in sweltering heat and drip sweat all over. Beach Restaurants offers meals and drinks, while Yucatan Restaurant is an upscale restaurant with a formal dress code with food for all taste. KAYAK scours the web for all room deals available at Bahia Principe Grand Tulum in Akumal and lets you compare them to find the best rate for your stay. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. The rooms were exquisite, the Hotel Gorgeous, the Food amazing, the service supreme, so it is a must-go place, the organization and all the time spent there was excellent !!! The staff take such good care of the whole resort. They aim to please . Take an insulated drinks bottle to the pool. We are more than happy to know that you enjoyed the services, the staff and our facility. In a place like this, half the fun should be checking out the special drinks they make and trying different ones. OVERALL- This resort is perfect for us. Check-in time is 3:00 PM and check-out time is 12:00 PM at Bahia Principe Grand Tulum. At Bahia Principe Grand Tulum you can experience your own private oasis in the heart of Mexico. ROOMS- we stayed in one of the newly refurbished rooms. I've done resorts in Cancun and Caribbean cruises and the vibe is supposed to be MORE FRIENDLY and MORE FUN than what these guys cultivate. Best regards, Irma Ramos Bahia Principe Grand Tulum, Nothing special really in my opinion its not a 5 star resort, we probably could have got a nicer resort closer to home. My wife even purchased her own big cup from the gift shop. It was honor for our entire team to be at your service. If you are visiting this resort and you have little ones, be sure to let them try the kids club. Great wildlife around the grounds but they do get into the dinning area, didnt bother me and theres not much they can do to stop it. Bahia Principe Grand Tulum is 54.6 miles from Cancun. The entertainment staff that really stood out to us were Eduardo, Erica, Fernanda, Diana, Efran, Edgar, Naomi, Gretel, Jesus and Gabriel. We hope to have the opportunity to change your perception in the future. It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day. Casa Playa Hermosa: Elegant Boho Chic Beachfront Villa, Amazing Sea Views, Large Terrace w Hammock, King Bed, 74 more Bahia Principe Grand Tulum deals from $68, Check in anytime after 3:00 PM, check out anytime before 12:00 PM. There is a teens club too where they can play video games and participate in different sports and the staff seem really fun and great with them. You order your food via touch screen and they have great choices. The Dolphinarium is exclusively for guests at Bahia Principe Riviera Maya Resorts. Eduardo H was a pleasure to be with. Come onIt just wasn't right and so hostile to the customer. The staff speaks multiple languages, including English, Spanish, and French. Are there opportunities to exercise at Bahia Principe Grand Tulum? Our best regards, Irma Ramos Bahia Principe Grand Tulum, So, Im someone who avidly reads reviews, but rarely leaves them and Ill be honest, I was concerned before travelling, when reading some of the negative comments about the Grand Tulum. We loved playing Bingo every day! This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. Best regards! You've got to be kidding me. You had to walk over plastic cups, plastic bags, etc to get into the ocean. Another observation not a plus or a minus necessarily: Very few guests were from the U.S.. The guests seemed to keep to themselves. Things like that went on every day we were there. It is clean and really pleasant. Something we thought was impossible. Private beach, Infinity pool, Water slide. We had no need to worry. Dolphinaris Tulum is the closest landmark to Bahia Principe Grand Tulum. With a relaxing spa, gorgeous pool deck and nearby casino, there's something new to try every day. The resort had a a few soda fountain machines that we could access, which would have been convenient, but guess what? The Kiddie Pool Area was ideal for young kids ages 2-8 I would say. The staff try to use computers, but you will notice that they take notes on paper all the time, because their computers don't work, or because the staff struggles to learn the software properly, who knows which? That means that you can always find a great deal for Bahia Principe Grand Tulum. The Junior Suites are larger than the Superior rooms. The Ala Carte were great. Francisco and Ezekiel are outstanding. Liked everything, especially the food, it was amazing! It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. All the ala carte restaurants were good apart from Thali. I still don't know the names of anybody who worked there. There was no room service. We recommend calling ahead to confirm details. In the same way, we thank you for your comments that are of utmost importance to improve us more every day. The resort is huge and plenty to do and never too far from a food venue! Bar staff seem fixated on serving/prioritising young girls/women, and seem expectant on tips to provide even the basic service. Explore one of Mexicos most culturally vibrant and naturally beautiful regions together with your friends, family or special someone. The grounds of the hotel were beautiful and well kept. From our expansive children's Water Park to our luxurious spa, every member of the family will find something to smile about. 3) The room had so many broken appliances, they should have had a repair guy in our room round the clock. Share experiences together or allow your children to create their own space while being supervised by our expert babysitter staff at the Bahia Scouts Program. Bahia Principe Grand Tulum is located at Crta Chetumal - Cancun Km 250, 2.3 miles from the center of Akumal. Bahia Principe Grand Tulum is surrounded by amazing natural landscapes, this hotel offers pools just steps from the beach, spacious rooms and a wide variety of dining options. Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. Many different travel sites will offer discounts or deals at different times for rooms at Bahia Principe Grand Tulum and KAYAK will provide you with prices from a huge range of travel sites. Conveniently located restaurants include Taverna Akumal, Imelda's Ecocina Akumal, and Nikkei Mashua Restaurant. Enter a state of total relaxation knowing that your children are in the best hands. You had to figure it out yourself: activities for us, entertainment schedules, guest services available, how and when to use the Trolley-Tram, dinner menus, you name it. Does Bahia Principe Grand Tulum offer any business services? Every day has something new for guests to enjoy while staying at the hotel. 5) The Food/Beverage situation was not a disaster, but it could have and should have been better. There was one Front Desk worker named, Stephanie, who was professional, sweet and helpful. The pools are very nice get up early if you want a bed with shade, if the towel station is open, lots of people just keep the towels and reserve their bed early next day, the pool Zumba guy is great, the beach not so nice full of sea grass which isnt their fault at all its natural but full of workers and JCB diggers clearing it all day so youll not relax there, but because of that there are plenty of loungers, water sports are available. Head over to La Plaza Mayor Terrace Bar for top quality cocktails and a starry night sky above and dont miss out on the spectacular shows and entertainment nightly before adventuring around to all our favorite bars. The Lunch Cafe (called, The Truck) was okay, but lacked variety. Thank you so much Bahia Principe and hopefully we will see you again real soon! He thought it was the best day ever - high praise indeed for a 15 year old boy I would suggest booking early, as they do get booked up. That is just really unusual and disappointing for a resort of this type. Theres nowhere to walk to outside camp sorry I mean resort if you like a wonder to see the area, but thats the norm with these places. We did go back to the dinner scheduler to look for cancelations but to no avail. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. Everything is well maintained and clean. Open up a world full of fun and adventure. It is a real pleasure to know that you had a wonderful time, and you enjoyed our a la cartes, your room was very clean and nice and our butler service was what you expected during all your stay. Top room amenities include a minibar, air conditioning, and a flat screen TV. The suites have basically the same price as the room, so choose a suite !! T If you missed dinner, it was your tough luck. They never replaced the cups the rest of the day. So if you're hoping to chat about the NFL or Netflix with a fellow guest, or have a Nerf catch in the pool with a bunch of friendly strangers, you may find those opportunities few and far between. Try out new activities like parasailing, boogie boarding, or snorkeling in the beautiful Caribbean Sea, or join others as you practice your favorite past time like basketball or a friendly game of ping-pong. Yes, the rooms look more accommodating and prettier and little different. Halfway through our stay, we finally had a fridge that wasn't room temperature, but getting these repairs done was so slow and annoying, we never even got to tell them about the TV or the leaking tub. It seemed rather institutional. If you have little ones, ask for room by the kids pool area. So after waiting on the line again, they didn't get us into our room until after 4pm. The rooms at Grand Bahia Principe Tulum offer full-size or king beds and offer beautiful views of the sea, pools, and tropical gardens. It wasn't at all "indian food". This is the version of our website addressed to speakers of English in the United States. The staff is surprisingly unfriendly. Yes, Bahia Principe Grand Tulum has a pool onsite. It was gorgeous. We felt amazing after! There was no drink service. Discover how you can relax and enjoy your time at Bahia Principe Grand Tulum. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. lease, approach our public relations desk and contact one of our Guest services managers, they will be happy to assist you. They gave us virtually NO INFORMATION about the resort and how to best navigate it. The restaurants you could reserve were high quality, but you were not allowed to make more than 2 reservations during a 6 night stay. We paid to snorkel with sea turtles and also parasail, which whilst not cheap, were both incredibly well organised and such an experience. I did not think that this resort could get any better, but the changes they have made have made it outstanding. They made little effort to accommodate us whenever we needed something. Very clean and spacious. I liked everything about this resort especially the staff. Sit back and unwind as they offer the perfect mini-massage, spa escape surrounded by tropical gardens. We were stunned. Guests can also enjoy the numerous pools on site and several sports like basketball, boogie board, and volleyball. Regards !!! Our maid, Blanca, was excellent. Bahia Principe Grand Tulum All Inclusive - Tulum - Mayan Riviera. Crta Chetumal - Cancun Km 250, 77760 Akumal, Quintana Roo, Property is cleaned by professional cleaning companies, Process in place to check health of guests, Hand sanitizer in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Staff follow all safety protocols as directed by local authorities, Food can be delivered to guest accommodation.