New update, Took my 2nd Toyota Tacoma from my 2nd son for - wvmtshadow. Bob Robinson is the affordable choice for auto repair in Wheeling, Triadelphia, Bethlehem, and Bellaire. Very disappointed. I specifically asked since i was signing on the 12th if thatmore, My new odyssey purchase was worked out before I set foot in the store. We look forward to seeing you again in the future! When I asked why the car had 456 miles and not 8, he replied those miles were for transporting the car from another dealer. Lessee is responsible for insuring the lease vehicle. Get more for your money. We appreciate the kind words, Patrick. Option to purchase at lease end for an amount to be determined at lease signing. Mr. Mihelich now says that the hold was contingent upon an approved credit application, which was never the case. - FitoFrito. 55 Robinson Drive, Triadelphia, WV, 26059, 905 Brady Avenue, Steubenville, OH, 43952, 2403 Washington Road, Canonsburg, PA, 15317, 8900 University Blvd., Moon Township, PA, 15108, 2020 West Liberty Avenue, Pittsburgh, PA, 15226, 1110 Clairton Blvd., Pleasant Hills, PA, 15236, 634 Wabash Avenue, N.W., New Philadelphia, OH, 44663, 7401 McKnight Road, Pittsburgh, PA, 15237. The use of Olympic Marks, Terminology and Imagery is authorized by the U.S. Olympic & Paralympic Committee pursuant to Title 36 U.S. Code Section 220506. So, instead of making things right, they are willing to lose a family of business (thousands of dollars) for a $350 windshield replacement. I should've walked away from the deal at that moment, but my wife really liked the car and she said 456 miles was not a big deal. I made a 4 hour drive in tomore, Let me start out by saying this. They let us bring the vehicle home to try it out before deciding on the purchase. For demonstrating a commitment to maintaining Toyota's high standards for customer satisfaction. Take advantage of our Vehicle Exchange Program, happening now at Buckhannon Toyota! Sales staff also wonderful, Michael, we are truly dedicated to providing quality customer service in all areas of our dealership. Everyone was so easy and pleasant to talk to and work. YES. This is a review for a car dealers business near Wheeling, WV 26003: "It is very rare for me to go online and actually write a review for a business, but after receiving EXCELLENT customer service from Bob Robinson Olds Cadillac I felt compelled to get the word out!! They have Horrible ethics and Horrible customer service. Bob Robinson Chevrolet Buick GMC Cadillac is a trustworthy new and used car dealer that proudly serves Pittsburgh, PA, Martins Ferry, OH, Moundsville & Wheeling, WV communities. Find a Buick, Chevrolet, and GMC in your price range. We LOVE our new vehicles and the team at this dealership. The dealership has also been great for maintenance service. Not available with some other offers. Wonderful car buying experience here with Zac! When I asked him why he was going to drive, he said the car had no gas and was going to stop by the gas station. I was informed about my van at a reasonable time. Take new retail delivery by 8/1/22. Lessee pays for maintenance, repairs, excess wear and deposition fee of $395 or less at end of lease. See dealer for feature availability. !more, Excellent experience. Take care! I do wonder about that one). I, as well as multiple family members have purchased vehicles from Moses for years. The counter workers are helpful and courteous. I call the morning of recall work and ask them to check it while it was on the rack. Before even checking my credit, he said he could get me a nice interest rate. I regret not walking away from this dealership when I had the chance. My father had gotten deep enough into the negotiations to have a quote that included local taxes and desired down payment. - Mike Petrella. Available Fall 2023. 1 Must show proof of a current lease of a 2017 model year or newer vehicle and be a current lessee for at least 30 days prior to the new vehicle sale. What are some popular services for car dealers? I am happy to hear our team was able to serve you and demonstrate how we do business here. 155 ROBINSON DRIVE Wonderful experience working with Zane at UT. Some customers may not qualify. Bubbling + peeling=rock chips. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880. Choosing between selling your last car and trading it in? Our dedicated service department is a vital part of our mission to delivering complete customer satisfaction before and after the sale. Cooperation from the Maintenance Department. Horrible and very unprofessional. Please contact me at your earliest convenience so I can discuss your experience and learn more. We evaluate all makes and models and offer well above Kelley Blue Book Fair Trade Value for those vehicles qualifying for our Vehicle Exchange Program. Kevin, service manager, said it was rock chips. I have made 4 trips to the lot to speak to someone and left 6 voicemails. This rating includes all dealership reviews, with more weight given to recent reviews. Would not admit to it. Late payment and early termination fees apply. Everyone was so easy and pleasant to talk to and work with. Customer remains responsible for current lease payments. We're proud to offer competitive prices, and work hard to leave more money in your pocket. 2022 Toyota Motor Sales, U.S.A., Inc. All information applies to U.S. vehicles only. I worked with Jose through email initially later discussing the details by phone. 1. Being your Triadelphia Buick dealer, we look forward in helping you find the new or pre-owned vehicle you have been searching for. Length of contract limited. If it happens that we don't have one on the property, we are ready to help you look for a Toyota certified service center to make sure your certified Toyota OEM replacement parts are safely installed by our qualified mechanics. If I wanted, they could try but it was not guaranteed to work. A dealerships rating is calculated by averaging its lifetime reviews. Lessee pays for maintenance, repairs, excess wear and deposition fee of $395 or less at end of lease. All they gained was selling the car maybe 30 min sooner (or perhaps there was another incentive we arent privy to. We cant wait to see you again soon! I went to both locationsmore. 36 monthly payments total $18,074. Matt promised he was going to have the Keyfob in one week's time. Thanks UT for the great customer service. I took my family with me. Due to current market conditions, Buckhannon Toyota has an immediate need for pre-owned vehicles in good condition. Everyone treated me great , nobody tried to push anything. Wheeling Chevrolet, Buick and GMC drivers, we are sure you will find our site a fast and convenient way to research about a vehicle that's right for you. Not available with some other offers. My wife had falling in love with the car so we still moved forward with the purchase (I regret it). Getting in and out with quality Service. Take new retail delivery by 8/1/22. Choose Bob Robinson Chevrolet Buick GMC Cadillac for any of your auto repair and auto service needs. Well never see you again. Clearly, he was not concerned about the unethical transaction. Mymore, Drove an hour and a half to look at a specific vehicle. Very - mf. We are very happy to hear that we could be so helpful during your recent visit with us. Customer remains responsible for current lease payments. Adding a business to Yelp is always free. Are you aware if your maintenance schedule is up to date? I called the dealer to check availability and spoke to Matt (Matthew Peters). Take care! Thanks for the kudos! So again Dan Cava Toyota has tarnished the brand beyond my imagination. I asked him how many miles on the Venza and he said 8 miles. I have yet to hear back about any of my question even after sending a follow up email. Take new retail delivery by 8/1/22. We want to provide all of our customers with quick and efficient vehicle maintenance, and were thrilled to hear that you feel you had such a wonderful experience with our entire team. Thank you for your business and this review. With the help of Tony we found the perfect fit for our needs! Which I thought it was weird. His salesperson, Jacob Frazier, texted total pricing info and a promise to send a link to fill out credit info to complete the transaction. I was looking for a truck, and on the fence whether I wanted to buy at this time. I am happy to hear our team was able to serve you and demonstrate how we do business here. Length of contract limited. Wonderful experience working with Zane at UT. Your sales staff are friendly & not pushy. Mike took the challenge to find me the vehicle I wanted that no other dealership cared to try or offer. Upon my arrival to the service center, Josh, the Service Rep told me they didn't have anybody capable to program the Keyfob. Wonderful car buying experience here with Zac! Will 100% be my service dept of choice. He went straight into filling out a Credit Application and getting my trade-in appraised. Sincerely, Vinny Costain, General Manager - 304.232.1880. Know you can trust your area's Toyota dealers to provide for you the service and professionalism you've grown to expect. FYI: The name of the Dealer is CMA Toyota of Martinsburg. go through a rigorous multi-point inspection. I ask Kerry So will you look at the truck and she said NO . FIVE minutes after receiving the text (we have screen shots), Mr. Frazier texted back indicating the car was sold to another buyer. Run do not walk to another dealership! I contacted Jim Robinson Toyota about a truck, I received New update, Took my 2nd Toyota Tacoma from my 2nd son for. Very professional, easy to reach (including by text message), and answered all of my questions. upon request. Now, let me explain why. "Flaws" were clearly left out of description and pictures (ding, chips and badly masked rust on exterior and several brokenmore, You can request information from this business, It is very rare for me to go online and actually write a review for a business, but after receiving EXCELLENT customer service from Bob Robinson Olds Cadillac I felt compelled to getmore, My husband and I purchased a Subaru Crosstrek at Wheeling Subaru a few weeks ago. This car is likely to sell soon based on the price, features, and condition. Do you know if your nearby Toyota dealership opens on Sundays? Zack Coe helped me get the best deal on my new car! Simulated. I contacted Jim Robinson Toyota about a truck, I received - Denk98. TRIADELPHIA, WV 26059, 155 ROBINSON DRIVE TRIADELPHIA, WV 26059. home delivery on some or all of its cars. My windshield was cracked while parked on the property as I was test driving a vehicle over a month ago and I have yet to receive a call from a top manager. No pressure, answered every question, and educated us on the vehicle. We found a 2022 Camry SE Hybrid they had advertised online for a good price. If there is anything we can assist you with in the future, please let us know. Everyone treated me great , nobody tried to push anything on me and you sell your vehicles at msrp with no adjusted market value add on . Connect with certified mechanics at your local Toyota dealerships for any concerns in relation to your Toyota car auto care. Oh really? Very good at not telling the truth - Cil. Directions He told me all its details. SALES DEPT LACKS INTEGRITY! a virtual appointment! Horrible and very unprofessional. See dealer for feature availability. They truly went above and beyond to make sure I got a vehicle I was happy with at a payment I could afford! Sincerely, Vinny Costain, General Manager - 304.232.1880. Some features shown may have limited, late or no availability. Unfortunately, that is not how they do business at Ball Toyota of Charleston, WV. Actual production model may vary. They knew it was in an accident,made repairs badly. We set up and appointment for the same day. If your vehicle qualifies, you will be eligible to get out of your current pre-owned vehicle and into a newer vehicle for around the same payment, and get all the benefits that come with driving a new or newer vehicle. Our financing team is one of the best of all the West Virginia car dealerships and will make sure that you get the right terms for any financing you need for your purchase. We never received an apology from anyone and Mr. Mihelich actually tried to blame the failed transaction us, the customer. Thank you for leaving us this great review! - Sarah. and any applicable fees. Take new retail delivery by 8/1/22. The staff are knowledgeable, do their best to accommodate and I have never been misled. 155 ROBINSON DRIVE Give us a chance to show you why. Discover more about your trade-in options at a Toyota dealer near you. Not sure what we did wrong. Option to purchase at lease end for an amount to be determined at lease signing. If you want the details, keep reading. If you read nothing else, at least you now know the risks you take when shopping for a car at Ball Toyota of Charleston WV. At the end of the day, both Mr. Mihelich and Mr. Jacobs apparently feel no remorse over this unethical transaction. We had done some research on our own,more, if there were negative ratings i would probably go lower. When we arrived, Matt was waiting for me. Dealerships need five reviews in the past 24 months before we can display an overall rating. Not available with lease and some other offers. Was the remaining part of the experience in purchasing a car miserable? Did I get the used car I needed? I signed a lease with them for a storage unit on Sept 12, 2018. It was a horrible experience. However, even if it was, he still approved the sale of the car to another customer while working on paperwork with my father. Let us know if we can assist you again! I knew what I wanted and what I did not want. I said lets go test the car. After settling on my trade-in value and getting approved. They are very thorough and can answer all your questions. He got in the driver's seat. Want to buy a brand new Toyota in your neighborhood? Thank you for taking the time to notice those efforts and for leaving such an awesome review! Were happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. Above and beyond customer service is what we strive for daily with our customers. Im sure at this point you, as my father, would have believed you were in the process of purchasing a car. However, we just wanted all potential Ball Toyota of Charleston WV customers to know how they treated at least one of their potential customers. I contacted Jim Robinson Toyota about a truck, I received the initial email back and responded with a couple questions. Some features shown may have limited, late or no availability. Waiting area was clean and nice. 63 Brushy Fork Road, Buckhannon, WV 26201. When he turned on the engine, I noticed 456 Miles on the Odometer. 23 monthly payments total $7,628. Everyone treated me great , nobody tried to push anything - Happy Customer. Ask to just return my car back. All four of them. Excellent Sales Person--Darnell Foster--He was patient with me as far as explaining Tech Stuff. Your neighborhood Toyota dealerships are happy to help you schedule a test drive to help weigh up your options in person. Searching for the best Toyota for you? Payments are for a 2022 Chevy Equinox LT AWD with Driver Confidence Packages with an MSRP of $31,640. I was very upset. Not available with some other offers. Buy somewhere that will take care of you! At Bob Robinson Chevrolet Buick GMC Cadillac, we truly go the extra mile! A simple phone call could have eliminated this unsatisfactory service. We look forward to seeing you back again in the future. FYI: The name of the Dealer is CMA Toyota of Martinsburg. ${award} ${year}, By Gurmeet from Saint Clairsville OH 43950. Our Cars.com Vehicle Test Team has awarded the ${make} ${model} We will obviously find the car eventually at another dealership that, hopefully, has more of a moral compass. Late payment and early termination fees apply. Use our tools to contact the dealership to schedule Clearly, this company needs to read up on customer satisfaction. My husband and I just purchased two vehicles from Jim Robinson Toyota: a 2021 Toyota Tacoma and a 2021 Toyota Sienna. Understood the problem, courteously gave honest advice and offered alternatives. Payments are for a 2022 Chevy Silverado 1500 Crew Cab LT All Star 4WD with an MSRP of $51,945. My wife wanted an SUV, so I was interested. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. The certified and friendly representatives at your local Toyota dealerships can help you look for the ideal Toyota in Wheeling, West Virginia to suit your lifestyle. I was told by the lady that answered the phone " since you turned in a review of my concerns with the Mr Cavas policies and your review stated you were upset with the policies we can not work on your vehicles ". I ask them to check the front end due to a noise I heard driving to the dealership. Lessee is responsible for insuring the lease vehicle. Your search for car dealerships in WV ends with Bob Robinson! Wed like to thank you for sharing details of your recent experience with our dealership. At 73, I am not all that versed in all the bells and whistles of the new cars. Wonderful experience working with Zane at UT. Some popular services for car dealers include: What are people saying about car dealers services near Wheeling, WV 26003? I have bought my last 2 cars and the service has been great. Sincerely, Vinny Costain, General Manager - 304.232.1880. I highly recommend Buckhannon Toyota for your next purchase! Instead of taking us to the Camry, he said he had a better deal on a Brand New 2021 Venza XLE. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880. 5 star for sure !!! You can get more information about this car from your couch through On behalf of my father, I called Ball Toyota asking for the manager who okayed the deal and thereby breaking his word to my father. She repeated the same situation as above " Since you you wrote reviews that were negative why would you want us to work on your vehicle " I thought a 2nd chance with Dan Cava might be a option and I was wrong. We truly appreciate you taking the time to write about your experience at our service department. GM Financial must approve lease. Looking to have this car delivered to your home? Whether you're looking for the perfect offer on a new Toyota or interested in scheduling regular maintenance on your current Toyota, Toyota dealers near you are ready to help. Feedback from you is one way we know we are achieving our goals. He said the Car was available. The service department is terrible. New update, Took my 2nd Toyota Tacoma from my 2nd son for a recall ( frame treatment) to Dan Cava. The check out process is quick. It was quick and very well done. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Not 8 miles, as he had said. I look forward to hearing from you. They are very nice . With everything from signing up for Toyota service to booking a Toyota test drive, it's our ambition to make your Toyota dealer experience a walk in the park. Some customers may not qualify. I didn't feel pressured or rushed in any way. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880. Yes. I have yet to hear back about any of my question even after sending a follow up email. Not true. We work with Roberta for all of our purchases, but many friends have worked with other sales associates with the same wonderful experience!". The ease of getting me scheduled for the appointment and the professionalism by Tom Clegg. Found on their other lot in Williamson,Wv. Ball Toyota of Charleston, WV sales manager Jeff Mihelich approved a one-day hold on a 2022 Highlander Hybrid Platinum for my 74-year-old father. Many of my friends and family have also purchased their vehicles from Bob Robinson and leave feeling very positive about their experience. It took over a month and too many unanswered texts and phone calls to finally get the keyfob. Search our huge inventory of new and used Chevy, Buick, GMC, and Cadillac vehicles to find the best deals in Wheeling, WV. Contact the dealership with - kristybias. This dealership offers Thank you so much for taking the time to let us know how happy you are with your experience! We look forward to seeing you back again in the future. 1. Choose a Buick, Chevrolet, GMC service center in Triadelphia with skilled technicians and top technology. our tools to get details such as qualifying cars, test drive options, Don't deal with these guys. Mr. Frazier never informed my father of any other interested parties. It was another lie. Thank you for leaving us this great review! Certified cars are manufacturer warrantied and typically Easily find all the details on your local Toyota dealer's opening hours, business address and contact information right here. Wonderful car buying experience here with Zac. Find out what people are saying about us on popular review platforms. SALES DEPT LACKS INTEGRITY! The Best 10 Car Dealers near Wheeling, WV 26003, Bob Robinson Chevrolet Buick GMC Cadillac. I contacted Jim Robinson Toyota about a truck, I received the initial email back and responded with a couple questions. We are your go-to car dealership in West Virginia. Stay away!!! At that point I ask to speak with the Manager after waiting 2 hours for her to call me I finally called in and spoke with her. Directions If there is anything we can assist you with in the future, please let us know. Matt had, yet another surprise: one of the Keyfobs was missing. a video consultation. FYI: The name of the Dealer is CMA Toyota of Martinsburg. The Service Manager, TOM Clegg, is consistently helpful with any & all questions. Closed-end lease. Everyone was so easy and pleasant to talk to and work - ba912. Very helpful and polite. We are very happy to hear that we could be so helpful during your recent visit with us. A video walkaround of this car may be available Want to share your experience with this dealership? The waiting area is clean and comfortable. Car had been wrecked, not reported on Carfax. TRIADELPHIA, WV 26059. Horrible and very unprofessional. Visit one of your community Toyota dealerships to see just how straightforward it can be to drive away with the best Toyota for your lifestyle. Imore, From the salesman to the financial guy, they treated me really good! My windshield was - CW. GM Financial must approve lease. 1 Must show proof of a current lease of a 2017 model year or newer vehicle and be a current lessee for at least 30 days prior to the new vehicle sale. Sincerely, Vinny Costain, General Manager - 304.232.1880, always mindful of my time and really do strive to make servicing easy and fast without taking shortcuts. Service people were very pleasant and helpful. It was a great experience and next time I need a car I'm going to these guys!! At times it can be difficult to decide on the right pre-owned Toyota for your lifestyle. Run do not walk to another dealership! Sincerely, Vinny Costain, General Manager - 304.232.1880. I personally will never buy from here again nor recommend them to my friends or family. Mr. Mihelich said, Youre an out of state buyer. BEWARE! We think our service reputation is #1. I have a 2021 Toyota Camry XSE AWD and the wheels are peeling. From our qualified service professionals to open sales representatives, your local Toyota dealers can give you the quality service that you expect. Lied again said it went to wholesaler. You can schedule a test drive; get a quick quote and view financing options all from the convenience of your home or office. They did not have the exact vehicle I was interested in and proceeded to get it from another dealer in a timely manner. Closed-end lease. Thank you for your business and this review. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880.