Av. Contributions should be appropriate for a global audience. At what time can you check in at the Hippodrome Hotel Condesa at the earliest? Something went wrong please try again later. Contributions should be travel related. Mexico City Buenavista Station - 6 min drive, Benito Juarez International Airport (MEX) - 28 min drive, Adults-only Mexico City aparthotel in La Condesa, near Paseo de la Reforma. The next morning, I did the math and checked my credit card and was charged ~$124 more than my booking confirmation. Which payment methods can I use to pay in Hippodrome Hotel Condesa? and PRICEBREAKER Excellent location show map, Excellent location rated 9.4/10! Featuring a hairdryer, private bathroom also comes with bathrobes and free toiletries. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Ein wunderschner Park (Parque Mxico) liegt vor der Haustr. To top it off, hotels.com sends me a message saying that they negotiated on my behalf and the charges would be reversed. Dont include any personal, political, ethical, or religious commentary. Its a wonderful location if you want to be walkable to nightlife and the metro, but to stay in a quiet oasis. The guests can check in from 03:00 PM. Guests in need of traveling to/from the airport may arrange transportation with the reception. Mexico City, Distrito Federal, Mexico (MEX-Mexico City Intl.) If you are a person who needs an accessibility accommodation in order to utilize this Site and our Services, we offer certain assistance that may help. Get the travel advice you need. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Please enter the dates of your stay and check what conditions apply to your preferred room. Free local telephone calls are included in the room rates. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Mexico City International Airport is 6.8 mi away. For more detailed information on the cookies we use, please check our Privacy Policy. Hippodrome Hotel Condesa is located just steps from Parque Mexico in the famous Condesa District. Adolfo Lopez Mateos International Airport, How to get to Hippodrome Hotel Condesa from Benito Juarez International Airport. Enjoy a meal at the restaurant, or stay in and take advantage of the aparthotel's room service. Very disappointed in how all parties handled this. Hippodrome Hotel Condesa is unfortunately not barrier-free. Conveniences include safes, and housekeeping is provided daily. Thanks! Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Location, cleanliness, big shower, room decor, free breakfast, and the super friendly staff! Lots of filtered water provided daily. Paseo de la Reforma and Diana the Huntress Fountain are notable landmarks, and the area's natural beauty can be seen at Chapultepec Park and Alameda Central. PRICELINE, PRICELINE.COM, NAME YOUR OWN PRICE, EXPRESS DEALS, TONIGHT ONLY DEAL, Reception manned at weekends and PRICEBREAKER Make yourself at home in one of the 16 air-conditioned rooms featuring flat-screen televisions. Unfortunately the Hippodrome Hotel Condesa does not offer any advantages for HRS guests. We verify reviews to ensure the traveler booked with Expedia Group. Additional amenities include premium bedding, a safe, and a shower. priceline.com LLC is located at 800 Connecticut Ave. Norwalk, CT 06854. Double room Youll have a private room with all the hotels amenities. (score from 81 reviews). Luxury and exclusive Hotels Mexico City, Mexico, Luxury and exclusive Apartments Mexico City, Mexico, Luxury and exclusive Aparthotels Mexico City, Mexico, Luxury and exclusive Guest houses Mexico City, Mexico, Luxury and exclusive Holiday homes Mexico City, Mexico, Luxury and exclusive Bed and breakfasts Mexico City, Mexico, Luxury and exclusive Hostels Mexico City, Mexico, Luxury and exclusive Homestays Mexico City, Mexico, Luxury and exclusive Inns Mexico City, Mexico. Please note that the restaurant will be closed for refurbishment until further notice. Special features such as satellite and cable TV are provided in each room (fee may apply). Then you will need to review the "Details of your stay" and fill in the blanks on the "Guest Details" section. Mexico 188 in Cuauhtmoc, 0.9 miles from the center of Mexico City. Is it possible to cancel my booking at the Hippodrome Hotel Condesa free of charge? Choose your currency. Amenities are in all rooms unless noted otherwise. The address for Hippodrome Hotel Condesa is Av. The following credit cards are accepted by Hippodrome Hotel Condesa (Mexico City): 11.91 kmLicenciado Benito Juarez International Airport (MEX). This service may contain translations powered by Google. Yes with several caveats. This Hippodrome Hotel Condesa's check-out time is 12:00 PM. A beautiful small boutique hotel in Condesa. KAYAK scours the web for all room deals available at Hippodrome Hotel Condesa in Mexico City and lets you compare them to find the best rate for your stay. Number of floors 5, Please enter a valid email address. I disputed this with hotels.com and my credit card company to no avail. Great location, very friendly staff, comfortable accommodation. Hippodrome Hotel Condesa Cancellation Policy: Av Mexico 107 Col Condesa, Mexico City, Mexico 06100, Av. I clearly had a reservation with a confirmation in USD. Get instant confirmation with FREE cancellation on most rooms! Laundry services may be available at an additional cost. 1563710|2,1542720,1561220,1553180,1550830,1561630,1568250|3,1565870,1568250,1563710,1565870|4,1550830|3,1563880,1566560,1548020|4,1565080,1565670,1557030,1557080,1561950, Hippodrome Hotel Condesa (Hotel), Mexico City (Mexico) Deals, Personal or sensitive info (e.g. Located in Mexico City (La Condesa), Hippodrome Hotel Condesa is within a 10-minute drive of Paseo de la Reforma and The Angel of Independence Monument. reset your password. Click here to read post guidelines. Express Deals travel provider shown after booking. After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the "Book Now" button on the right side of the screen. The only way to leave a review is to first make a booking. This double room features a sofa, soundproofing and bathrobe. Guests. Other facilities offered at the property include dry cleaning and laundry facilities. Looking for more info? Reset your password to continue enjoying faster checkouts and easy access to your trip info. The hotel rooms in Hippodrome Hotel Condesa are equipped with their own air conditioning. language, whether its just a rating or contains comments as well, etc.). Earliest check-in 15:00, Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. Continue browsing or checking out as a guest. : 15:00 Super secure, Huge And Incredible 2br 2ba Apt. - During our stay the hotel underwent a full-scale fumigation. are service marks or registered service marks of priceline.com LLC. Each room here will provide you with a cable TV, air conditioning. Distances are displayed to the nearest 0.1 mile and kilometer. If we find any, we delete them and, if necessary, take action against whoever is responsible. The most helpful contributions are detailed and help others make better decisions. This double room features a balcony, dining area and air conditioning. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Sometimes the hotel may charge pet fees or have weight limit on pets. Your current currency is U.S. Dollar, Choose your language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. This information is provided by our partners. In order to see rates and availability please select dates, Please select ages for all children to continue, Not all hotels offer rooms which accommodate 3 or more guests. Latest check-out 12:00, What are the advantages of booking the Hippodrome Hotel Condesa via HRS? Copyright 2022 Northstar Travel Media, LLC. Location is excellent. This small luxury hotel is characterised by discretion, a harmonious atmosphere, and excellent service. : 12:00. Check your booking confirmation email to find your booking number and PIN. Please dont include personal, political, ethical, or religious commentary. That means that you can always find a great deal for Hippodrome Hotel Condesa. The hotel is 1.9 mi from famous Zona Rosa and its nightlife, 10 minutes drive from Chapultepec forest and its museums and 0.9 mi from The Angel of Independence. Not occupied Other facilities offered at the property include dry cleaning and laundry facilities. Col Condesa, Mexico City, Mexico 06700, Av Florencia 61, Mexico City, Mexico 06600, Liverpool 152 Col Juarez, Mexico City, Mexico 06600, Liverpool 155, Col Juarez, Zona Rosa, Mexico City, Mexico 06600, Hamburgo 195, Col Juarez, Mexico City, Mexico 06600, Alvaro Obregon Ave, 38 Colonia Roma, Mexico City, Mexico 6700, Here's how to add a credit card surcharge, A Floriade river cruise grows in the Netherlands, Uniworld Boutique River Cruise Collection, Hotels Near Popular Mexico City Attractions, Common Area Internet Access (High Speed & Wireless). Hippodrome Hotel Condesa is located just steps from Parque Mexico in the famous Condesa District. Respect the privacy of others. Promotional content will be removed. This web site is not responsible for any inaccuracies in the photos, Av. The preferred airport for Hippodrome Hotel Condesa is Benito Juarez International Airport (MEX). Try Discover the area using the services of an attraction shuttle. The nearest airport is 11.9 km from the hotel. It features 24-hour front desk, free WiFi in all areas. Each room here will provide you with a cable TV, air conditioning. Mexico 188 Hipodromo - Condesa, Mexico City 06100. Murales de Diego Rivera en la Secretaria de Educacion Publica, Lic. Cancellation and prepayment policies vary according to accommodations type. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. In spite of this, the room was quiet. Read more about possible travel restrictions before you go. Essential cookies enable core functionality. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Questions and answers should be property- or room-related. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Full breakfast available for a fee daily 8:00 AM11:00 AM: USD 10 per person, 32-inch flat-screen TV with cable/satellite service, Front desk staff will greet guests on arrival, Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome, Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, This property accepts credit cards; cash is not accepted, Safety features at this property include a fire extinguisher, a security system, and a first aid kit, Guests under 18 years old are not permitted at this adults-only property, Hippodrome Hotel Condesa Aparthotel Mexico City, Premium bedding, in-room safe, free WiFi, bed sheets, 4.1 out of 5 Very Good (See all 312 reviews), 4.7 out of 5 Exceptional (See all 208 reviews), 4.6 out of 5 Wonderful (See all 370 reviews), 4.8 out of 5 Exceptional (See all 1,043 reviews), 4.7 out of 5 Exceptional (See all 860 reviews), 4.8 out of 5 Exceptional (See all 332 reviews), 4.8 out of 5 Exceptional (See all 1,362 reviews), 4.1 out of 5 Very Good (See all 363 reviews), 4.6 out of 5 Wonderful (See all 443 reviews), 4.3 out of 5 Excellent (See all 1,000 reviews), 4.6 out of 5 Wonderful (See all 286 reviews), 4.5 out of 5 Wonderful (See all 1,001 reviews), 4.5 out of 5 Wonderful (See all 1,321 reviews), 4.5 out of 5 Wonderful (See all 870 reviews), 4.3 out of 5 Excellent (See all 296 reviews), 4.7 out of 5 Exceptional (See all 255 reviews), 4.6 out of 5 Wonderful (See all 1,028 reviews), 4.6 out of 5 Wonderful (See all 1,001 reviews), 4.9 out of 5 Exceptional (See all 25 reviews), 4.3 out of 5 Excellent (See all 1,034 reviews), 4.6 out of 5 Wonderful (See all 1,000 reviews), 4.7 out of 5 Exceptional (See all 731 reviews), 4.6 out of 5 Wonderful (See all 130 reviews), 4.7 out of 5 Exceptional (See all 1,000 reviews), 4.9 out of 5 Exceptional (See all 58 reviews), 4.5 out of 5 Wonderful (See all 1,277 reviews), 4.7 out of 5 Exceptional (See all 25 reviews), 4.5 out of 5 Wonderful (See all 1,701 reviews), Fee for full breakfast: USD 10 per person (approximately), Rating 5 - Excellent. If you find a better offer, we will refund you the difference. There's no capacity for cribs at this property. You can find details under Terms and Conditions and FAQs. Start the day with a delicious complimentary continental breakfast offered at the hotel. Mexico City International Airport is 11 km away. I booked this reservation in USD. - Mosquitoes & cigarette smoke came in the room when the window was open. It contains a link that you will need to click to reset your password. Each review score is between 1 and 10. The neighborhood is great, theres a restaurant onsite and a bar next door, with creative cocktails and natural wines. Your current language is English (US), Great for Two Travelers. Albergo silenzioso Fees and deposits may not include tax and are subject to change. UNLOCK LOWER HOTEL PRICES. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. This Mexico City hotel has 5 floors. Clean room and location is steps away from Mexico park and excellent places to chill and eat. Hippodrome Hotel Condesa offers 16 air-conditioned accommodations with safes. Stay anywhere else! We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. You're eligible for a Genius discount at Hippodrome Hotel Condesa! Be sure your name and email address are spelled correctly. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. To edit a review youve already submitted, contact our Customer Service team. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. Your email address will NOT be displayed on the site! Full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee. Priceline is part of Booking Holdings, the world leader in online travel &relatedservices. Save 10% or more on thousands of properties with member prices. Package savings based on all flight and hotel itineraries booked together as a package, compared to price of same flight and hotel booked separately on priceline.com. SIGN IN Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Explore hotels in a unique neighborhood in Mexico City, Click here for Group Reservations (9+ Rooms), Click here to Cancel your Reservation or Resend Confirmation Email. Avoid using profanity or approximations of profanity with creative spelling in any language. A state-of-the-art fitness center, equipped with weight-training machines, can be accessed by all guests. Please consider adding more rooms to see more hotel options and receive more attractive rates, Subscribe to our newsletter and get inspiration, Select dates to see prices and availability, Why Book Hippodrome Hotel Condesa, Mexico City with Tourist Journey, Photos of Hippodrome Hotel Condesa, Mexico City. It offers its exclusively adult guests comfortably furnished rooms with fresh flowers and a cosy bathroom, a modern gym, and a classic concierge service. Hippodrome Hotel Condesa is located at Av. Copyright 19962022 - AC didn't work & the only window in the room opened to a tiny concrete lightwell with no ventilation. We use some social sharing plugins, to allow you to share certain pages of our website on social media. - David, "People are great they helped me obtain a PCR test at hotel so I could board my flight the following day. All content should be genuine and unique to the guest. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Mr. Rosa he was great to serve all our needs. Das Essen im angegliederten " - Stephan, "Ottima posizione Personale sempre disponibile" - Davide, "C'est sans doute un htel atypique, taille humaine, la chambre suprieure deluxe que nous avions initialement avait quelques problmes aussi spontanment on nous a propos un changement pour une" - Philippe. avenida mxico 188, mexico city, mexico. Hippodrome Hotel Condesa has been welcoming Booking.com guests since May 27, 2010, Top Location: Highly rated by recent guests (9.4). WiFi is available in all areas and is free of charge. Booking not found double-check your booking number and PIN then try again. Check-in time is 3:00 PM and check-out time is 12:00 PM at Hippodrome Hotel Condesa. Error: All special requests are subject to availability upon check-in. Disinfectant is used to clean the property, High-touch surfaces are cleaned and disinfected, Sheets and towels are washed at 60C/140F or hotter, Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global), Protective shields in place at main contact areas, Personal protective equipment worn by staff, At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination, Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 3 days prior to check-in. There was a problem loading the reviews. Respect the privacy of others. Sorry, reservations for more than 90 nights aren't possible. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Museo de Cera and National Museum of Cartography are also worth visiting. Ideally, we'd publish every review we get, positive and negative. If you leave it at 0 please fill the comment field below. Big bathroom, excellent storage. Unfortunately the Hippodrome Hotel Condesa does not offer breakfast for guests. Bathrooms with showers are provided. That's how we know our reviews come from real guests who have stayed at the property. With its quiet yet central location, the Hippodrome Hotel Condesa is a favourable location from which to explore Mexico City. To save at this property, all you have to do is sign in. Not occupied We provide complimentary internet access in public areas. $172 per night (Latest starting price for this hotel). But this region is a hot destination for other reasons. Booking.com does not accept responsibility or liability for any reviews or responses. The toxic fumes were so strong we were nauseous, lightheaded and feared for our health & safety. Express Deals travel provider shown after booking. This suite has a private entrance, cable TV and dining area. Mexico Park - 0.1 km / 0.1 mi Plaza Insurgentes Shopping Center - 0.3 km / 0.2 mi Spain Park - 0.4 km / 0.3 mi El Plaza Condesa - 0.7 km / 0.4 mi Cibeles Fountain - 0.8 km / 0.5 mi Metropolitan Hospital Angeles - 0.9 km / 0.6 mi Blackberry Auditorium - 1 km / 0.6 mi Dalinde Medical Center - 1.1 km / 0.7 mi Glorieta de Insurgentes - 1.4 km / 0.9 mi Digital Culture Center - 1.4 km / 0.9 mi Paseo de la Reforma - 1.5 km / 0.9 mi Chapultepec Park - 1.5 km / 1 mi Torre Mayor - 1.5 km / 1 mi Diana the Huntress Fountain - 1.6 km / 1 mi Hospital General de Mexico - 1.7 km / 1.1 mi, The nearest airports are:Benito Juarez International Airport (MEX) - 12.2 km / 7.6 mi Santa Luca, Mexico (NLU-Felipe ngeles Intl.) Is there a restaurant in the Hippodrome Hotel Condesa? score 10 is the highest. Check-Out Marquis Reforma Hotel and Spa MARQUIS REFORMA HOTEL AND SPA, Acapulco de Jurez (Free and Sovereign State of Guerrero), Monterrey (Free and Sovereign State of Nuevo Len), San Cristbal de las Casas (Free and Sovereign State of Chiapas), Santiago de Quertaro, Quertaro (Quertaro Arteaga), Veracruz (Veracruz de Ignacio de la Llave). - William, "Great location. Can advisors add a surcharge to cover credit card fees? If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Hippodrome Hotel Condesa, please read the hotel pet policy. Based on recent averages, the price for tonight can start at 385. Your question will be published on Booking.com after it's approved and answered. Located in Mexico City (La Condesa), Hippodrome Hotel Condesa is within a 10-minute drive of Paseo de la Reforma and The Angel of Independence Monument. Beautiful boutique hotel on very quiet street. Sign in with one easy tap and let the savings begin. All material herein 1998-2022 priceline.com LLC, all rights reserved. Check-out time is 12:00 PM. Dry cleaning services can be found on the premises. The above list may not be comprehensive. Housekeeping is provided daily. These plugins place cookies so that you can correctly view how many times a page has been shared. You can only leave a review within 28 days after check-out. Approximate prices in USD for a 1-night stay, We'll show you stays where you can have the entire place to yourself, Great location and facilities for couples. Analytical cookies help us to improve our website by collecting and reporting information on its usage. Hippodrome Hotel Condesa is 25.7 miles from Mexico City Felipe ngeles Intl. This lets us know our reviews come from real guests like you. Our helpful 24-hour front desk is ready to assist you with any inquiry. Das Personal ist sehr hilfsbereit. Please call our 24/7 Customer Call Center at. Neither the hotel nor hotels.com stood behind that confirmation. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Which would be a major worry but they tok charge and secured my test and gave me results within" - Lewis, "A very nice and spacious room with a comfortable bed and nice bath." Along with a restaurant, this smoke-free aparthotel has concierge services and dry cleaning. Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. Savings vary and may not be available for all packages. - Gilbert, "me gusto mucho el desayuno , delicioso y vena incluido" - Imelda, "La ubicacin es muy buena. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Can I have breakfast in Hippodrome Hotel Condesa? The Restaurant is Magnificent and the service also Cancellation/prepayment policies vary by room type and provider. The room was hot & stuffy. 95 out of 199 reviews, Rating 1 - Terrible. To ensure your security, we use a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form. Location and facilities perfect for those traveling in pairs, Avenida Mexico, 188, 06100 Mexico City, Mexico, Lock in a great price for your upcoming stay. resetting your password. Make use of convenient amenities, which include complimentary wireless Internet access and concierge services. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. When would you like to stay at Hippodrome Hotel Condesa? We have lowest special group rates and discounts for any type or group size. Hotel with rooms featuring marble bathroom - At 9km from Mexico City International Airport and close to other prominent locations. Couples in particular like the location they rated it 9.2 for a two-person trip. Booking.com does not accept responsibility or liability for any question or answers. La habitacin es de muy buena calidad" - Pablo, "Excelente ubicacin y muy bonito" - Jeronimo, "Perfekte Lage in einem Viertel mit zahlreichen Cafs und Restaurants. * Savings claim based on Express Deals bookings compared to Pricelines lowest retail rate for same itinerary. They're also applicable regardless of the comment's tone. Bathrooms include showers. Guests submit their subscores and their overall scores independently theres no direct link between them. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. You can pay at the hotel with the following means of payment: Can I collect miles and points during a trip? We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Av. Thanks! Unlock huge savings, travel perks, and more when you become a VIP member. The WLAN in the hotel is chargeable and has the following prices: Does Hippodrome Hotel Condesa offer parking spaces for guests? Other amenities include laundry facilities, a 24-hour front desk, and multilingual staff. Special requests cannot be guaranteed and may incur additional charges. Savings vary and may not be available for all packages. are service marks or registered service marks of priceline.com LLC. Near a metro station, Hippodrome Hotel Condesa is in La Condesa, a walkable area in Mexico City with good shopping. is located 5.59mi from the property. - Walls are paper thin & noise from other guests can be heard in surround sound The included breakfast will still be served at a different restaurant. Do not recommend. This 4-star aparthotel is 1.6 mi (2.6 km) from Chapultepec Park and 2 mi (3.2 km) from World Trade Center Mexico City. After you have selected your desired room type, you will be taken to a "Complete your booking" form. Just enter your email so we can send a secure link. Staff also so courteous Great staff. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. You will find more information. Check-out is possible at the latest by 12:00 clock. All material herein 1998-2022 priceline.com LLC, all rights reserved. Veracruz 102. Each apartment offers free WiFi, room service, and a flat-screen TV with cable channels. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. I tried to talk to someone several times about this. Travelers find this hotel Conveniently near shopping options. ), Toluca, Estado de Mexico, Mexico (TLC-Licenciado Adolfo Lopez Mateos Intl. If you are thinking of bringing your pet and want to know if pets are allowed at Hippodrome Hotel Condesa, please read the hotel pet policy. Excellent customer service had a penthouse apartment with outdoor deck!