Photo Release: You agree to irrevocably grant to GEEO, together with GEEOs licensees, successors and assigns (the licensed parties) the non-exclusive, absolute and unrestricted right and permission to record, reproduce, adapt, edit, copyright, publish, exhibit, distribute, perform and otherwise exploit by any and all uses and media, now known or hereafter devised, throughout the universe in perpetuity (collectively, use) your appearance, name, likeness and voice (collectively, the likenesses), including but not limited to, likenesses captured by GEEOs agents, employees, volunteers or other participants in GEEOs tours (collectively, the GEEO parties), in and in connection with the tour in which you participate, including but not limited to, marketing and fundraising materials, and on GEEOs website. ALL OF THE PRICES FOR GEEO TRAVEL PROGRAMS ARE BASED ON DOUBLE OCCUPANCY, WHICH MEANS TWO PEOPLE TO A ROOM WITH TWO BEDS. When you're ready to book another adventure with us simply use your Lifetime Deposit to confirm your tour! The traveller must rebook their deferred travel at the same time as their cancellation in order for the Book with Confidence policy to be applicable. I hang on the chat for endless hours only to be cut off every 3-4 hours (every single time being 1 hour "next to chat to the agent"). If you wish to have a single room, many of our programs have an additional My Own Room fee which you can pay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Wishing we were suing? If youve got questions about a trip even if its the one that youre currently on were here to help. Notwithstanding the COVID-19 Reason section below, where a booking is cancelled for a COVID reason, the rebooked tour may be cancelled and rebooked one further time under this policy. ZERO. Can be combined with any other offers, promotions or discounts. You can control this through your Privacy Options. Discover all the reasons you should feel confident booking your next trip with us. Any tours that include a flight in Egypt are subject to a non-refundable fee of USD $150 per flight for any cancellations and rebookings under this Book with Confidence policy. Any offer, promotions, or discounts applied to an initial booking may not be transferred to a rebooking, however rebookings are eligible for any applicable offers, promotions, or discounts in effect at the time of rebooking. Yes, changing their refund policy midway is unethical. You can use your Lifetime Deposit on any GEEO trip with G Adventures. You hereby waive any right to inspect or approve the likenesses now or in the future, and you waive any right to royalties or other compensation arising from or related to the use of the likenesses. Not redeemable with any other offer, discount or promotion. GEEO and G Adventures are not responsible for any expenses you incur for purchases made before confirmation. In the context of the relationship between you and GEEO, such provisions shall be read to apply to GEEO. They asked me to file a claim with (ta && ta.queueForLoad ? Effective October 20, 2021 until March 31, 2022, book travel with us departing between November 1, 2021 and December 31, 2022. Thats why GAdventures offers freedom and flexibility every step of the way. Bookings must be made by calling G Adventures, visiting gadventures.com, or by contacting your local travel agent. WE used a travel agent who has been in contact with G Adventures but we are still waiting. All other permit and final payment amounts subject to G Adventures most recent terms and conditions. Any tours that include an Inca Trail permit or Mount Kinabalu permit are subject to a non-refundable fee of USD $100 for any cancellations and rebookings under this Book with Confidence policy. For tours booked to depart between July 1, 2022 and December 31, 2023, the traveller will be responsible to pay the difference if the rebooked tour is priced higher than the original tour and will receive a travel credit for the difference that will be kept on file with G Adventures for two years from the date of rebooking if the rebooked tour is priced lower than the original tour. As a result of GEEOs special relationship with G Adventures, GEEO has terms and conditions (GEEO Terms and Conditions) that apply to your booking as well and are terms and conditions applicable to the relationship between you and GEEO. Travellers who cancel and reschedule their services for a COVID Reason must provide G Adventures with an official COVID-19 positive test result dated within 14 days of their departure. I cancelled my tour on 12 May 2020, was advised that I would receive a refund in 12-14 weeks. *, Our passengers are telling us that they need flexibility now more than ever, Poon Tip added. The tour was cancelled due to covid and closing of all airport. Any offer, promotions, or discounts applied to an initial booking may not be transferred to a rebooking, however rebookings are eligible for any applicable offers, promotions, or discounts in effect at the time of rebooking. DO NOT book your flights until GEEO has confirmed we have reached the minimum number of participants needed to run this program. Travellers who make bookings under the Book with Confidence travel policy for a tour departing on or before April 30, 2023 will also be permitted to cancel and rebook their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services if they test positive for COVID-19 within 14 days of departure (such positive test, a COVID Reason). Any tours that include an Inca Trail permit are subject to a non-refundable fee of USD $125 for any cancellations and rebookings under this Book with Confidence policy. Privacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. You can also purchase cancellation insurance as well, which is something we HIGHLY recommend. Im sure more people will. Gadventures - Cancelled tour and refused to refund, Re: Gadventures - Cancelled tour and refused to refund, Browse all 4,102 Outdoors / Adventure Travel topics , Solo hiking in (western) U.S. early May 2023, Cycling vacations in Italy and Slovenia/Croatia. General Terms While your tour will be booked by GEEO, your payment for such tour will be made directly to G Adventures, unless GEEO instructs you otherwise. Well even partner you up with a fellow traveller to ensure you pay the same as everyone else. Put simply, we want to do the right thing by our travellers and ensure you can still take another trip if your plans have to change. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109301551', '');}, 'log_autolink_impression');insurance doesn't cover it. GEEO won a 2022 Top-Rated Award from Great Nonprofits. COPYRIGHT 2012 - 2023 GLOBAL EXPLORATION FOR EDUCATORS ORGANIZATION. AAES, AESS, AESU, AEUS, AHBS, AHDK, AHGT, ANEA, ANNA, ASLE, ASSM, ATBH, ATHH, ATHV, ATIE, ATLV, ATNR, ATRT, ATTY, AVCH, AVCT, AVCW, AVEV, CBBC, CRA, CRQ, DCKD, DCMH, DTM8, DWHJ, EFMB, EGBG, EIRV, EPLP, ESCS, ESMB, ESMC, ESNS, ESSP, ESVT, ETBT, PAA, PID, PIM, RACTMN, RAHDDB, RAHDDN, RALLVB, RAMNFN, RANKKN, RAOPSB, RARSCN, RATBBB, RATBBN, RAVHHN, RAVHSB, RAVSSB, RAVSSN, RCCHHB, RCCHHN, RCCHVB, RCCHVN, RCRSMB, RDCBBN, RDCKKB, RDCKKN, RDPRAN, RDSCCB, RDSCCN, RELRSN, RELRWN, RETIIN, RSABBB, RSABBN, RSEPQN , RSEQQB, RSPCCB, RSPCCN, RSPMMB, RSPMMN,, SEIA, SMCQ, SMTQ, SPHK, SPIJ, SPIT, SPLT, SPMP, All National Geographic Journeys and National Geographic Family Journeys Tours, Select Patagonia Tours (SAPI, SCWT, SCFT, SACC, SAPE), All Tours including Gorilla Permits in Uganda or Rwanda (DURU, TDRDTN, DKMG, DKKG, DUKK, DKGN, DKNK, DUGZ, DSUA, DKGZ). We also realize that your travel preferences can change over time, so your Lifetime Deposit can be used on any future tour and is not limited to the destination on your original booking. We also share information about your use of our site with our social media, advertising and analytics partners. Simply if a service can not be offered then a refund should be available under Australian and I would expect Canadian law. Same situation as above. I am in touch with gadventure. You will not be permitted to participate in the trip until your group leader/local representative has seen evidence of travel insurance coverage. See below for full terms and conditions. A travel industry first, G Adventures Lifetime Deposits offer any of our passengers forced to delay a departure to now retain their initial deposit for use at a later date at no extra chargeand with no questions asked. Can be combined with any other offers, promotions or discounts. TRAVEL INSURANCE: Travel medical insurance including personal medical as well as emergency evacuation and repatriation up to US $200,000 of coverage is compulsory. There are institutions for this called BANKS, you arrogants! G Adventures reserves the right to cancel any booking due to unauthorized, altered, ineligible, or fraudulent use of the policy. This new policy fits in perfectly with our core mission to provide the best customer service in the industry, which is an essential part of the life-changing adventures that our loyal travellers have come to expect from G Adventures.. Graduate & Professional Development Credit, Booking: In order to confirm your space in the program of your choice, we require you to complete the GEEO booking form and pay a deposit of $350.00 USD per traveler. Final Payment: Remainder of payment is due no later than 60 days prior to departure. Any airline change or cancellation fees are solely the responsibility of the traveller and are subject to airline policies. In the event a traveller cancels and reschedules their services for a COVID Reason and cannot provide an official COVID-19 positive result dated within 14 days of departure, the rescheduled services will be cancelled and standard cancellation terms will be applied. Can you explain me how did you get the refund ? Reputation is everything to me. No refunds will be provided in respect to any visas, travel insurance, or vaccines, which are solely the responsibility of the traveller. It isn't ideal that I didn't receive communications advising that refunds would take sooooo long. never opted for this!!)?. The GEEO Terms and Conditions are subject to change. Understanding that travel plans change and sometimes need to be delayed, weve listened to your feedback and established an innovative new level of customer service and flexibility designed to ensure that if you need to cancel or delay a trip, youll be able to find another time to take your next, great life-changing adventure. Regular terms and conditions apply to all cancellations or rebookings made within 14 days of departure (with the exception of the G Expedition, and the Book Your Bubble Collection, as outlined below). A travel industry first, Lifetime Deposits offer any of our passengers forced to delay a departure to now retain their initial deposit for use at a later date at no extra chargeand with no questions asked. G Adventures reserves the right to cancel any booking due to unauthorized, altered, ineligible, or fraudulent use of the policy. Learn more. Give us a call, shoot us an email, or drop into our live chat, its all good. All G Adventures tours are subject to G Adventures' full booking conditions, found here: gadventures.com/terms. The following tours are excluded from the Book with Confidence policy and are subject to G Adventures standard booking terms and conditions: Travellers who book on one of the Book Your Bubble Collection tours set out in the chart below will receive access to the Book with Confidence travel policy, for greater flexibility in cancelling and rebooking their private departure. Can be combined with any other offers, promotions or discounts. LIFETIME DEPOSITS: Understanding that travel plans change and sometimes need to be delayed, we have established an innovative new level of customer service and flexibility designed to ensure that if you need to cancel or delay a trip, youll be able to find another time to take your next, great life-changing adventure. Once you hand them the money its lost FOREVER. Any tours that include an Inca Trail permit or Mount Kinabalu permit are subject to a non-refundable fee of USD $100 for any cancellations and rebookings under this Book with Confidence policy. G Adventures is not responsible for technical or system errors that may interfere with or otherwise prohibit the use of the promotion. For, Expedition trips, such as Antarctica, final payment is due 90 days before departure. The traveller must rebook their deferred travel at the same time as their cancellation in order for the Book with Confidence policy to be applicable. I have start a new job and won't be able anymore to travel . Totally self-oriented and dont care about their customers at all (wont be able to travel to NZ anymore and do not wish to travel with them EVER again after this). For tours booked to depart between January 19, 2022 and April 30, 2023, the traveller will be responsible to pay the difference if the rebooked tour is priced higher than the original tour and will receive a travel credit for the difference that will be kept on file with G Adventures for two years from the date of rebooking if the rebooked tour is priced lower than the original tour. You surely deserve it for how you treat your customers that spend their hard-earned money with you just to get cheated on and laughed in their face in the end! Automatic reply they will get back in 4-6 weeks. The GEEO Terms and Conditions are below. All G Adventures tours are subject to G Adventures' full booking conditions, found here: gadventures.com/terms. All other terms set out in this policy apply unless specified otherwise. By continuing to use this website, you consent to our use of this technology. We want to foster happiness and a sense of community among our travellers and we understand that providing this extra flexibility will only enhance their travel experiences with us.. G Adventures is not responsible for technical or system errors that may interfere with or otherwise prohibit the use of the promotion. G Adventures reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Customers may not cancel and rebook Custom or TailorMade tours under this policy, but may rebook any other eligible tour onto a Custom or TailorMade Tour, subject to the terms of this policy. For tours booked to depart between November 1, 2021 and December 31, 2022, the traveller will be responsible to pay the difference if the rebooked tour is priced higher than the original tour and will receive a travel credit for the difference that will be kept on file with G Adventures for two years from the date of rebooking if the rebooked tour is priced lower than the original tour. If youre feeling generous, you can even donate your deposit to our non-profit Planeterra Foundation. General Terms: All countries require a valid passport (with a minimum 6 months remaining validity). This policy does not entitle the traveller to a full refund.This policy does not apply to airfare or insurance. how? This policy does not entitle the traveller to a full refund.This policy does not apply to airfare or insurance. But it's the only way if your (ta && ta.queueForLoad ? Travellers who make bookings under the Book with Confidence travel policy for a tour departing between January 19, 2022 and April 30, 2023 will be permitted to cancel their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services at any time prior to 14 days from the date of tour departure (with the exception of the G Expedition, Private Groups and the Book Your Bubble Collection, as outlined below) at no charge if they also rebook another tour service and/or reschedule travel to a later date, which later date must be within two years of the initial departure date. While not refunding, they are offering a future credit. Further tour or date changes after the first rebooking are subject to G Adventures' standard terms and conditions. I have booked a trip with this company as i met some people in Central America seemingly enjoying their time. Regular terms and conditions apply to all cancellations or rebookings made within 14 days of departure (with the exception of the G Expedition, and the Book Your Bubble Collection, as outlined below). Make sure you read this information carefully and understand the G Adventures Terms and Conditions prior to booking. While I'm not defending G Adventures current refund policy, to say that everything about them is "pretty bad" is an overstatement in my opinion. A traveller who cancels their services for a COVID Reason may, as an alternative to rescheduling their services and at G Adventures discretion, be eligible to receive a travel credit equal to 100% of the price paid for confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services, which must be used for services departing within 2 years from the date of cancellation. I have already started the legal efforts. No refunds will be provided in respect to any visas, travel insurance, or vaccines, which are solely the responsibility of the traveller. All National Geographic Journeys with G Adventures in Southern and Eastern Africa ((DRANG, DSCNF, DTANF, DKANG, DKKNG, DKTNG, DNBNG, DNENG, DNWNG, DRGNG, DRKNG, DSANG, DSBNG, DSCNG, DSENG, DSLNG, DSNNG, DSONG, DSSNG, DSTNG, DSUNG, DSVNG, DSXNG, DTENG, DTSNG, DTTNG, DZXNG), Select Classic Upgraded Tours (DSLJ, DSKJ, DSUJ, DSEJ, DSCGF, CMDJ, DNEJ, DSAJ, DSNJ, DKKJ, DTTJ , DKAJ), All trips which have a gorilla hiking permit in either Uganda or Rwanda (DRANG, DURU, DRGNG, TDRDTN, DRKNG, DKMG, DKKG, DUKK, DKGN, DKNK, DUGZ, DSUA, DKGZ), Galapagos Vessels (SEV07DA,SEV07YB ,SEV08DA, SEV08DB, SEV08RA, SEV08RB, SEV08TA ,SEV10DA, SEV10DB, SEV10RA, SEV10RB, SEV10TA, SEV10YA, SEV10YB, SEV17DA, SEV17YA,SEVL07YB), Tour code EFMB, SAHB, SAPI, SCWT, SCFT, SACC, SACCE, SAPI, SCSW, SCFT,SAPE, ATSA, ATSK, ATSH, SCSW, CMDNG, All National Geographic Journeys with G Adventures in Southern and Eastern Africa (DRANG, DSCNF, DTANF, DKANG, DKKNG, DKTNG, DNBNG, DNENG, DNWNG, DRGNG, DRKNG, DSANG, DSBNG, DSCNG, DSENG, DSLNG, DSNNG, DSONG, DSSNG, DSTNG, DSUNG, DSVNG, DSXNG, DTENG, DTSNG, DTTNG, DZXNG), Select Classic Upgraded Tours (DSLJ, DSKJ, DSUJ, DSEJ, DSCGF, CMDJ), Tour code EFMB, SAHB, SAPI, SCWT, SCFT, SACC, SACCE, SAPI, SCSW, SCFT,SAPE, ATSA, ATSK, ATSH, All trips which have a gorilla hiking permit in either Uganda or Rwanda (DRANG, DURU, DRGNG, TDRDTN, DRKNG, DKMG, DKKG, DUKK, DKGN, DUGZ, DSUA, DKGZ). Regular terms and conditions apply to all cancellations or rebookings made within 14 days of departure (with the exception of the G Expedition, and the Book Your Bubble Collection, as outlined below) Awful. We were the first travel company in the world to guarantee every single one of our departures. OK, no problem i get you are busy with all the COVID stuff i cant wait some time. The following tours are excluded from the Book with Confidence policy and are subject to G Adventures standard booking terms and conditions: Any tours that include a Mount Kinabalu permit are subject to a non-refundable fee of USD $100 for any cancellations and rebookings under this Book with Confidence policy. See G Adventures terms and conditions for deposit amounts. You understand that, once the likenesses are used on websites, the likenesses can be saved and downloaded by any user, and you therefore agree to indemnify and hold harmless the licensed parties from any claims damages or liability arising from or related to publication of the likenesses. So i emailed them. Recognizing GEEOs reliance on this Photo Release, you irrevocably release and hold harmless the licensed parties from any claims, damages or liability arising from or related to the use of the likenesses, including but not limited to, privacy, publicity, or defamation. GG Adventures reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Disgusting behaviour. Further tour or date changes after the first rebooking are subject to G Adventures' standard terms and conditions. The G Adventures Terms and Conditions are subject to change. General Terms: Travellers who make bookings for a tour departing on or before December 31, 2023 will also be permitted to cancel and rebook their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services if they test positive for COVID-19 within 14 days of departure (such positive test, a COVID Reason). All other terms set out in this policy apply unless specified otherwise. By purchasing travel via this program, you are also entering into a contractual relationship with GEEO and accept the GEEO Terms and Conditions. ALL RIGHTS RESERVED. Under the new policy, Lifetime Deposits are also transferable. By continuing to use this website, you consent to our use of this technology. Thats right. I was planning on booking with them a year or 2 ago to go on a massive trip but after researching i found they did not have the best reputation so i did not use them. I did think that G Adventures is a socially are company that gives back to local service providers. they don t want to refund but only to agree to rebook my tour . Be smart, don't lose your money with this "100% departures guaranteed" company which is rather "never see you money again". Customer service has been one of their weakest points even before Covid. The Lifetime Deposit policy allows you to save your initial deposit (one per person, per confirmed tour) for an unlimited time, be it 10 weeks or 10 years. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106765807', '');}, 'log_autolink_impression');insurance company - isnt it you business to refund since you cancelled in the end (not suspended! It's a lengthy process, you need to document everything including your own efforts to solve the issue with the tour operator. Bookings must be made up until December 31, 2023 at 23:59 EST for travel until December 31, 2023. If you book under the Book with Confidence policy for a tour departing on or before December 31, 2023 you will also be able to cancel and rebook your tour should you test positive for COVID-19 within 14 days of departure. Cyril, have you tried to get your money via cash-back from your credit-card-bank? (Please read the Lifetime Deposit description below). Travellers who make bookings under the Book with Confidence travel policy for a tour departing on or before December 31, 2022 will also be permitted to cancel and rebook their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services if they test positive for COVID-19 within 14 days of departure (such positive test, a COVID Reason). The GEEO Terms and Conditions are as follow: You agree that under the relationship between you and GEEO, GEEO has all rights that G Adventures has under the relationship between G Adventures and you under the G Adventures Terms and Conditions in respect of any releases, disclaimers and assumptions of risk provisions and that GEEO is entitled to the benefit of such releases, disclaimers and assumptions of risk provisions. I just spoke to them again and the refund is another 2 months away. Please refer to the following websites for information: Canadians: http://www.voyage.gc.ca Americans: http://travel.state.gov International: Please contact your local consulate or embassy. All other terms set out in this policy apply unless specified otherwise. If you cancel or delay your trip for any reason, your deposit remains valid until youre ready to go. Well then match the value of your donation. Any airline change or cancellation fees are solely the responsibility of the traveller and are subject to airline policies. We eventually got a full refund through Mastercard. In other words, I got what I paid for and more. All Private Travel bookings, including Off-the-rack and TailorMade, are excluded from the Book with Confidence Policy, with exception of the Book Your Bubble Collection detailed below. The G Adventures Terms and Conditions are available at the following website: http://www.gadventures.com/terms-conditions/booking-terms/. All other terms set out in this policy apply unless specified otherwise. Additionally, any travel times listed are approximations only and subject to variation due to local or other circumstances. hi , I have book a gadventure tour a year ago . Wow - how things changed fast with COVID. G Adventures reserves the right to cancel any booking due to unauthorized, altered, ineligible, or fraudulent use of the policy. Effective July 1, 2022 until December 31, 2023, on travel departing before December 31, 2023. Customers may not cancel and rebook Custom or TailorMade tours under this policy, but may rebook any other eligible tour onto a Custom or TailorMade Tour, subject to the terms of this policy. Put simply, we want to do the right thing by our travelers and ensure you can still take another GEEO trip if your plans have to change. Contact your local embassy, or consulate for the most up-to-date visa requirements. "we are sorry you are frustrated" in every email, but surely you undestand our situation. Travellers who make bookings under the Book with Confidence travel policy for a tour departing between July 1, 2021 and December 31, 2022 will be permitted to cancel their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services at any time prior to 14 days from the date of tour departure (with the exception of the G Expedition, Private Groups and the Book Your Bubble Collection, as outlined below) at no charge if they also rebook another tour service and/or reschedule travel to a later date, which later date must be within two years of the initial departure date. Travellers may make an unlimited number of initial bookings under this Book with Confidence policy, however each such booking may only be cancelled and rebooked one time. This is the version of our website addressed to speakers of English in United Kingdom. Travellers who have been issued a Suspension Travel Credit as a result of a tour suspension due to COVID-19 are entitled to use such Suspension Travel Credit for bookings under the Book with Confidence policy. (with the exception of the G Expedition, and the Book Your Bubble Collection, as outlined below). Wish you good luck Gadventures with all the suing ahead of you. Due to our style of travel and the regions we visit, travel can be unpredictable. G Adventures is not responsible for technical or system errors that may interfere with or otherwise prohibit the use of the promotion.