We had a very mild winter. Hello
The other 4 were nice, heavily rooted plants. When these orders were shipped out the Free Mum Matchsticks did not pass quality control. All of them has black spot. If 2 separate carts where started at separate times and one completed, it is very possible that there other is still remains in your cart, thus explaining why you might be receiving emails from us. then received notification that one item was delayed. This is a dwarf pampas grass regarded as much hardier than most selloana types. The plants that arrived were anything but. Then they sent me an email saying that they would be shipping my remaining plants in Mid June. Got my Hydrangea Bloomstrucks from Great Garden. I explained the plants were very small and insubstantial - nothing like their vidoes. I did not recieve it with either order and just figured it would be closer to fall. I just placed my first order with this company & am very excited with their low prices [i ordered the new blushing knockouts] so waiting expectantly till this fall to see what i will receive :) My other choice would have been white flower farm. Just as with a previous order I took a picture of the plant and emailed it to the company and they gave my money back. I did not ask for a refund, but merely sought an agreement for replacing with an ornamental grass suitable for zone 5. Call 877-447-4769
Same environment-same soil conditions-same planting method-same everything. plants were small , one dead and only 4 of 6 item arrived.
The only thing half way acceptable was creeping jenny ground cover and how can you get that wrong. was again told it didnt matter but that they would have mary, one of the owners call me. I just received the six hostas I ordered and am so pleased I needed to let you know. We've worked hard to improve our quality of plants and this year we introduced our BRAND NEW PACKAGING - which has so far been 100% fool proof. They offer "specialized" varieties of plants but, send common types often found at Home Depot for much less money. I feel ripped off and I am not happy. I truly regret your recent experience. Will order from them again. Plant shipped on date requested, arrived in great condition via Fedex, with reasonable size and helpful directions. I learned from local nurseries that dwarf pampas is not recommended for zone 5 (although early varieties years ago were hit and miss). Poor customer service. Sincerely,
I asked for another replacement as I was planning to plant one on each side of a window in front of my house. Dear Faithstep,
We got a hosta grab bag and a heucheras grab bag. This was my first order from this company. Also a Japanese Maple was basically a 18" stick with barely visable green leaves. While a very reliable company, also pricey. I believe you ordered this from another online company. I have looked into this and we have turned off this collection page. I did not receive the usual e-mail confirmation for my order and wondered if the order had even been received. No problems. nice size plant packed very well, and arrived in timely matter. After spring I noticed several of the plants were not showing signs of survival. All foliage looked healthy and green. Thank you. I received wonderful stout, healthy, large plants. The plants looked full and happy and ready to plant. Perfect ordering experience. Yes, we still have our challenges on not be able to conjole some plants to finish when we want them - but we just keep working on it. Just as stated, I did receive the e-mail from fed-ex, right on schedule when the plants shipped. It's hard to understand how this was overlooked. Emailed and called and was told that the missing items would be shipped in two weeks. And the plants arrived on time, sent within days of my order. Would you be so kind to email me at [emailprotected] along with your Name and phone #. Feel free to contact us direct at 877-447-4769 - we try our best to work with you and resolve any issues you might have. I have ordered several plants and have had no problems. Till this day the two plants which were replaced have not died or grown. They told me I could not return the other items and that I had only two choices - take a refund for only the grass or choose a different grass. Posted on May 29, 2015, updated April 18, 2016 They refused, stating their 30 day guarantee had expired. They were the size that was mentioned on their site. I did get a refund on what was cancelled and part of the last shipment, but was that sufficient for my efforts to plant and save these undersized seedlings or time lost? They would do far better if they under promised and over delivered like any good business would. We ask that you contact our customer service department for a complete refund on your order. I don't think they should bill the card until they can ship the plants. The size of their plants are GROSSLY misrepresented on their videos. I ordered 7 Black Eye Susans, 6 yellow knock out roses, and 4 Hydrangea. They refunded 10% of my money. My lilac bush is already looking good in its spot, the mums were planted yesterday and covered with row cover for a few days for better acclimatization and I am yet to plant rose bushthank you, Chris and Mary, for making my garden prettier! The replacements were in excellent condition and have really grown well. Your satisfaction is 100% guaranteed. I have ordered from them for 2 years. I was never told they would be dormant and didn't look dormant, just dying and very bad quality. Also ordered 2 other roses from them last year, am awaiting a replacement for one that died. I don't expect to have to revive my plants or pick off slugs when I'm paying over $200 for "superior plants" from a nursery. We would appreciate hearing from you directly so we may settle this to your satisfaction.
As I was opening them I was surprised to see that one or two were shorter than advertised, and about 6 of them were not even close to being rooted into the ball enough. Let us know if we can provide any additional assistance at 877-447-4769. No everyone answer phone or call me back. Overall I'm very pleased with this company and would order again. I know this sounds harsh - but we would suggest that your prune off this first flush of blooms. I look forward to hearing from you. Flowers will have a tendency to be smaller in size the first year. I will be happy to issue you a 100% refund on the entire collection if you contact me directly at [emailprotected]
Posted on July 11, 2013, updated July 29, 2013 All plants did exceptionally well thru spring/summer/fall. I did receive all but a Limelight Hydrangea on time. I emailed back a week later to let them know the plants didn't die but didn't get any better. The plants were all a generous, healthy size for mail-order plants. They came packaged very well and were delivered as promised. Nothing worse than having plants arrive in the middle of a zone 5a, April snowstorm. My order total was only $75.70 but it was my money and I want it back. At no time did we ever offer a tree twice the height as indicated. This has been the worse customer experience of my life. I contacted customer service, sent photos and was told to wait and see if the plants adjusted. This company's BIG MISTAKE was sending the Thujas too early, before sufficient root balls had formed. So, the plants were healthy, but you may not get what you actually order and they do not care if you receive the correct item, so I can't give them a positive review. Hello,
The only thing I was surprised with was that I ordered them on June 8th and had a FedEx ship date of June 18thlonger than I expected but if waiting a bit longer to get a better plant, packed well..then I'll wait. I was extremely impressed by the packaging. I would note that in my years of shopping online for material goods I have seen the best of the packages being busted- it simply comes down to who and how handles it during transit. On 2-20-14 I placed an order for several different plants to be delivered in mid May. I apologize that you did not receive the upgraded plant, at this time since the order was shipped in July I am unable to just send out the Free Mum. After my experience with this company, I am wondering if some of their positive feedbacks are legit. If you have any further questions or concerns please contact Heidi at [emailprotected], so we may resolve this to your complete satisfaction. We truly regret to hear of the issue with the Knock Out and are happy to issue you a 100% refund. It died after about 2 days. Also, would be great if you can sort by price. I was then told to take more pictures and email them in so my claim could be processed.
This following a milder than usual zone 5 winter. GGP responded no refund because the plants were shipped and were fine just in a "dormant" state. Bad value for the price. All the dirt was out of the pots and everything was everywhere. We are happy to send any replacement for unsatisfactory plants. I emailed the company, they replied the same day. Posted on July 8, 2013, updated July 11, 2013 The packaging was first class. I'm waiting they response to me. We are in Zone 5 (but located very close to Zone 6) and have had years of success growing what is called Cortaderia s. Pumila. My problem is that they sent me an incorrect item. My Bloomerang lilac and Vanilla Strawberry hydrangea, which were on sale, are at least a foot tall and quite bushy. They are doing well in my garden. We highly recommend. Posted on June 10, 2014, updated July 3, 2014 They do not look the same and it is living, but it isn't the correct plant. Have a great day! Your order is being shipped next week and the credit is being processed. We are very happy with our purchase. order at your own cost, aggravation and disappointment. It was a tiny plant in a 2 qt bucket and its going to take years for it to grow to a point where it well be noticed at all. They were very well packaged, appeared to have survived shipping in reasonable health (just a tad yellow and droopy, but I'm sure they'll bounce back), and were pleasingly larger than I had expected. This was my first order with Great Garden plants. You are better off ordering special plants from your local nursery. I wrote to cancel order and owner called Saturday 5/3. One Heuchera and one Salix looked like they may have suffered in transport. They have not been planted, and I've got them in quarantine until I get the spider mites eradicated. Subsequently, we are issue you a credit for all 4 (not 2) of the Thujas.You'll be hearing from our office staff shortly with the details. However, we never heard back from you until now (November). I had the same experience as most of the negative responses, very small and under developed. Sincerely,
Your satisfaction is important to us and we do our best to resolve any issues. I agreed. Second order was also very good. Please contact us at [emailprotected]
No response after emailing pics for them to evaluate. Well packaged. 3 of the Black eyed Susans arrived with crushed leaves. Now 2 are dead and there's no offer of any refund, even after sending photos showing skeleton branches. Charge to be placed when order is shipped. (High Country for example) This was an elaborate purchase for someone of my means ($400 in dwarf pampas alone - I can't afford start over). I WILL definitely be ordering from them again. Fine. I was told to plant them and give it some time as the journey can be hard on them. Due to our late spring, Green Giants have been runner smaller than normal averaging around 2 feet tall from the rim of the pot. First, the customer service is excellent. I chose the collection because it was exactly what I was looking for, and if the whole collection couldn't be shipped, they should not have shipped a portion of it. I have never had a problem getting refunds for dead or damaged plants but I would rather not deal with it. Our experience has been when buds set when growing under greenhouse poly - for whatever technical reason - may not necessarily always bloom their true colors. Description of plants: very VERY small plants and the clematis rosemoor dead. The ornamental grass was not available, so they sent the rest of the collection without it, indicating it was back-ordered. Please let us know asap - so we can resolve this issue. It was large and healthy. They do not respond to emails. All doing well in the garden. I ordered 2 Zephirine Drouhin climbers this year. I'm so sorry to hear of your recent experience with our products. Second, I can't believe the size of the shrubs I received. The 6 that were not rooted in well enough were not attached at all to about half of the ball and will not stay standing up straight because they are so extremely weak. I wrote great garden plants several times but to no avail. Mary. I just looked at the website and they are still selling the Heat-Lovers Delight Sun Collection even though they know they know a portion of it is not available. Thanks to GGP, my faith in mail order plant purchasing has been restored. The substitute they offered was selling from a lot less than the one that I had ordered. Posted on September 11, 2012, updated September 13, 2012 We make every attempt to return all calls and messages during the off season, even thought we might not be in every day during the winter months. I emailed Great Garden Plants and they said they would extend my 'warranty' after seeing photos. Placed order March 9th, 2008. When I went to plant them I noticed from old photos that they were less than 1/2 the size as my 2016 order. We do appreciate your feedback and are anxious to hear from you directly by contacting us at [emailprotected]. When I ordered from "Great" Gardens, I did not look/see their short guarantee. Think twice before ordering from this company. The pictures showed beautiful plants. I am very pleased with Great Garden Plants. I placed two orders and many of the plants arrived in terrible condition including rotted leaves and even slugs! We are stickler's for quality and want to resolve this immediately with you. All of them were very large and healthy when they arrived. But that being said, you will likely never be able to match the variety offered by mail order sources in your local garden center. I have ordered a lot of plants from catalogues in the past many years I have been gardening. This is absolutely unacceptable so I called back and was told the same thing again by a different agent. If you call us Toll Free at 877-447-4769, we can verify your order and send you another copy if need be. The box had been upside down and dropped several times. In the past I have bought plants from Wayside Gardens, and Steambank who have graciously replaced merchandise. Our email address is [emailprotected]
Posted on August 3, 2011, updated May 2, 2014 In reviewing our correspondence, a warranty was extended to July. I did place a good sized order last spring and received a large box where they had sticks in every plant and a weak rubber-band. I requested that since my order was never filled those two plants were still pending and should be shipped immediately. We truly regret to hear of the issue with the Rose Garden Sun and are happy to issue you a 100% refund. Your satisfaction is important to us. We ordered more plants this week and received a call from them this morning to review the order so there was no confusion as to what we ordered. I don't think I have ever ordered perennials with such beautiful packaging. This place is a not on the up and up. This is my first experience with this company, and it has been a good one. Hello,
We were pleased to have an opportunity to chat with you and clarify a few things along with resolving this issue to your complete satisfaction. We do take pride in what we grow and ship and want to make sure that we remedy this situation to your satisfaction. The packing was excellent, large, deep quart pots and well rooted plants. I regret we were unable to find any information in file that you had contacted us - so Heidi is calling you today to resolve this issue with you TODAY! The plants were large and very healthy and were delivered when I wanted them to be. GreatGardenPlants.com. Roots of most plants received are only moderately established, so some plants didn't make it. We trust everything has been communicated to you in a satisfactory manner. The size of their plants are misrepresented. Some of the trees I received were 1 foot tall. I had no issues with them. Confirmation scheduled ship date as 4/21-4/28. When I called to report the arrival situation - I had to provide pictures and file a claim with the shipping company. I ordered two bicolor Buddleias. I have been an avid gardener for at least 20 years and this is a first for me. I held on to hope because they were all perennials and I had their guarantee to fall back on. I received my 3 Knock out roses today. We like to resolve this matter. Dear Gardening Friend,
No offer to replace or refund plants, rather a coupon for $7 off my next order. Please contact us at [emailprotected] or 877-447-4769 if we can provide any additional assistance in this manner. After reviewing Chris's videos at Great Garden Plants for about 2 months and reading their reviews on this site, I finally took the online plant buying plunge. She offered me 20% discount to accept order and said it would be shipped right away. Date: May, 2017 Purchased Heuchera Blackberry Ice - 3 plants
I wish I had read these reviews before I bought from Great Garden Plants. I ordered 6 perennials. They should not advertise free if they don't want to send free. I emailed the company and explained to them that the 'this end up' label means nothing to ups or fedx. I purchased $156 of plants from Great Garden Plants . Out of all of them, only one heuchera died, and my husband had to try to kill it (he still gets chewed out about it). My order arrived promptly and expertly packed. No. Greetings! Posted on May 6, 2015, updated May 6, 2015 I sent her pictures but have not heard back. My order for Beauty of the Moscow lilac and Zepherine climbing rose arrived healthy, well packed and included bonus matchstick mums, that are quite tall flowers and yet they all survived shipping, not a limb was brokenthe order shipping time was accommodated to my needs, the plants were well packed in individual cartoons and then in box, and the folks were very helpful when I needed to ask some questions. I WOULD STAY FAR AWAY FROM THIS COMPANY. Thanks you, Mary. I highly recommend this company. I am sure glad they take the time to do it right! The lower price is reflective a somewhat shorter tree - but still measuring 24" tall from the bottom to the top (as stated on the website). Awesome! (if and when)
The plants couldn't move around and lose soil like some companies plants do. Needless to say, I'm not going to risk ordering from them again. Mary & Chris, It's very hard to digest your negative posting since a refund had been issued (it may not have shown up on your credit card yet - it takes 7-10 days to process) and an email was sen to you in regards to your issue. All I can say is that I am one happy customer. For those not happy with the plant sizes they received, my assumption is that they are new to mail-order plants and were maybe used to the sizes that you would expect at your local nursery. Buyers beware, I did get about 16 more prior to this from a local nursery and they were MUCH sturdier and higher in quality for the same price, only reason I got these online is because the local store had been out of stock for a while now. So I ordered a few more of them and some shrubs and plants. I have another kinds of roses that don't have black spot. If I am in error on this information, please let me know. They just told me that I was wrong and that was the end of it. For those who've complained about smaller plant sizes, well, mail order plants are typically smaller than what you might buy in your local garden center. I ordered numerous plants back in February for April shipment, after reading the review on the watchdog. Horrible experience, will never use them again! Hope this is a warning to plant shoppers. I truly want to know more! It was more costly than GGP, and I was not nearly as happy with the packaging or the condition of the plants when they arrived. First time plant order, first delivered one wrong plant, havent received a replacement - another was dead. . What are they doing, taking all sorts of orders in and using the paid for orders to float the cost of doing business and then cancelling the orders? No where on their site do they define how they measure the height of their trees. Not a huge issue, I undertand shipping can be tough on plants. Stick with Watchdog top-rated sellers. I have come to realize that the actual plants I received were not the specific type I ordered. The Nededa's are growing leaves and will be okay but the roses look awful. In March I contacted them to announce the sad reality. I understand plants are live things and may not arrive in good condition but the customer service was the worst part. Most of the plants I receive were tiny compared to what they claim they send. I am planning another order from Great Garden Plants this spring. Your satisfaction is very important to me and I want to make this right with you. The packaging was secure and no dirt was lost in transit. Will not use this company again. I'd call it false advertisement. I will never again buy a plant online. When I removed them from their black containers, the soil around the immature root systems fell away. Posted on March 20, 2015, updated March 21, 2015 I plan to contact American Express within the next few days if my entire payment isn't credited by the end of this week. Dear Bluesox,
I also reviewed other on-line plant distributors and found that they do not consider Dwarf Pampas as suitable for zone 5. Great Gardens responded by providing their 30 Day Guarantee Statement and denied any responsibility for inaccurate zoning recommendations, although I provided attachments stating that many nurseries "Contradict" the Great Plains guidance that dwarf pampas is hardy for zone 5. Mary and Chris. The trees were very healthy, very big and packed very well. I puchased twice from them this year and both times I was suppose to get a free Matchstick Mum with my order. This was sent to you at no charge with one of your orders. I had also just had a terrible experience with Wayside Gardens so I was mail order wary to begin with. Chris and Mary upgraded all orders by adding a Free Pink Lemonade Tree to the orders; taking the place of the Free Mum"
This spring, they did not come up. However, Great Garden Plants had good prices and also had Caryopteris in stock when virtually all other mail order sources I checked, were out of it. We just want to confirm that we did indeed lower the price AND we were honoring the new lower price. Mary, Some of the negative reviews are actually discussing read more, I order these every year for my roses. Please contact us Toll Free at 877-447-4769. 5/8. Always impressed with the plants I receive - all are healthy and large. Mary said to give it a few days and to email or call if they don't perk up.