Respectfully yours. Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. The staff seems really pushed to work to make this disorganization successful. Regards. Dress Code: Casual
We have just returned from this hotel. Since then, Sandos Caracol has added two new areas with bigger water slides. Annie This restaurant also features a collection of colorful Mexican masks and artwork. by Giovanna Barbieri - Quality Manager. This area needs some organizing. WiFi is free in public spaces. ), but we LOVE to snorkel. Registered guests are the only ones allowed to be in guestrooms. Housekeeping is provided daily. Cannot be more then 28 days between check-in and check-out dates. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. The kids were happy. Nous adorons le Mexique et souhaitons le faire dcouvrir a notre fils de 3 ans et demis. Quinta Alegra Shopping Mall and Central Square are also within 6 miles (10 km). In addition to a children's pool, other recreational amenities include a sauna and a fitness center. Do you have to make reservations? How good is the public transport outside the resort itself, are there many local buses that would travel south all the way to Tulum? The service improved as we got into the holiday. One of our amazing Travel Specialists will contact you shortly, with information the The Sandos Caracol and its room types and locations . Standing in lines to get bad food wasnt a high light. Hey Lee, all great questions and awesome that you speak Spanish. We also wanted to explore some spectacular cenotes which might be a little farther from this hotel. We are 60 years ildbooked penthouse select club adult only. We are extremely sorry to read that you've had such a poor impression of the resort We will review the issue you mention and take corrective measures in order to offer a more attentive customer service in al the areas. Regards. This area is the furthest from the beach. Please check you have entered your email address correctly before continuing. The Sandos Caracol is an awesome resort 4* for families. May 11, 2022 Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy, Villa del Palmar Cancun Luxury Beach Resort & Spa, Excellence Riviera Cancun - Adults Only All Inclusive, Moon Palace The Grand Cancun All Inclusive, TRS Yucatan Hotel - Adults Only - All Inclusive, Majestic Elegance Costa Mujeres All Inclusive, Catalonia Grand Costa Mujeres All Suites & Spa, Grand Palladium White Sand Resort & Spa All Inclusive, Dreams Tulum Resort & Spa - All Inclusive, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, Secrets Aura Cozumel - Adults Only - All Inclusive, Dreams Natura Resort & Spa - All Inclusive, Haven Riviera Cancun - All Inclusive - Adults Only, Secrets Akumal Riviera Maya - Adults Only - All Inclusive, Dreams Aventuras Riviera Maya - All Inclusive, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive, Catalonia Royal Tulum - Adults Only All Inclusive, Hotel Marina El Cid Spa & Beach Resort All Inclusive, Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma, Hard Rock Hotel Riviera Maya - All Inclusive, El Dorado Seaside Suites, Gourmet All Inclusive by Karisma, Dreams Riviera Cancun Resort & Spa - All Inclusive, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only, Akumal Bay Beach & Wellness Resort - All Inclusive, All buffet and la carte meals, snacks, and beverages included, Premium/imported alcoholic beverages not included, Spa/beauty facilities and services not included, Transportation to offsite activities not included, Onsite entertainment and activities included, Surcharge for premium or imported alcoholic beverages, Staff temperature checks are conducted regularly, Temperature checks are available to guests, Bed sheets and towels are washed at a temperature of at least 60C/140F, Commonly-touched surfaces are cleaned with disinfectant, Property confirms they are implementing guest safety measures, Staff wears personal protective equipment, Protective clothing is not available to guests, Property follows sanitization practices of Safe Travels (WTTC - Global), Shield between guests and staff in main contact areas, Guests are provided with free hand sanitizer, Onsite COVID-19 testing (PCR) is available, Onsite COVID-19 testing (Antigen) is available, Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are available, Individually-wrapped food options are available for breakfast, Individually-wrapped food options are available for lunch, Individually-wrapped food options are available for dinner, Individually-wrapped food options are available through room service, Gap period enforced between guest stays - 24 hours, Late check-out is available for a fee (subject to availability, amount varies), Sandos Caracol Eco All Inclusive Playa del Carmen, Sandos Caracol Eco Resort All Inclusive Playa del Carmen. Have the best time and let me know if you need any help booking etc. Thank you for your valuable comments, we are happy to read that you've enjoyed the unique and natural essence of the resort and would like to assure you that we are working to ease all the processes at the reception, restaurants and bars with the intention to avoid queues and lines to our guests. The entertainment staff were really good around the pool during the day. I learned a lesson. However, Mexico is hugely popular right now for ALL travellers its also peak season too so prices naturally increase during this time, coupled with increase demand. Cool off with drinks from this casual bar, set by our secluded and relaxing La Tortuga pool. ? Also how can I view the room service menu? 295, Playa del Carmen 77710 Mexico. Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site. Hi Margaret, great question! Just my husband and I are going next week. Enjoy your vacation! All our guests comments are valuable for us, as this always help us to improve. They do not allow photo vendors to walk around asking you for pictures with animals in captivity. Dear Tammy, Beaches/pool area are always clean and staff is amazing! Will definitely be back. Mar 29, 2022 In addition to plasma TVs with satellite channels, the 956 apartments offer free WiFi and free minibar items. Rooms open to balconies. Hi Jody, this is an affordable family-friendly hotel so everything you have read is correct. I knew the reviews for food was bad at this place but I thought really how bad could it be. Please see our partners for more details. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. We are also considering the Riu so if you have a comparative view that would be great. Reservations required.Number of a la carte reservations are restricted to the number of nights per room per stay:*3-4 night stay: 1 a la carte reservation*5-6 night stay: 2 a la carte reservations*7-8 night stay: 3 a la carte reservations. Sandos Caracol Eco Resort - All Inclusive offers an airport shuttle. Any info on this would be much appreciated thanks Laura uk Manchester . The sea is turquoise, the water is clear, but expect a few rocks here and there. Fees and deposits are subject to change and might not include tax. Hi! I just wanted to know if you know whats the capacity of the hotel due to covid restrictions I hope to have an amazing time with my 8yo daughter! Around every path is a new place to explore. Any input will be appreciated. The public transport via bus is excellent and super affordable too. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. The resort is majorly focused on time share sales and everything is based on that - what amenities that you are eligible for - etc. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Well, read on for my Sandos Caracol Hotel Review. Hello! Ive read on some other sites that you can snorkel on site. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. There are 9 restaurants on site, along with a snack bar/deli. The air conditioning unit leaked water all over the floor and there was a terrible damp smell as we entered the room. Front desk staff will greet guests on arrival. Or in oder to swim you need to take a taxy or a bicycle? Dinner. The fees and deposits listed below will be charged at the time of service, check-in, or check-out. On sait que ce nest pas la meilleure priode pour Playa del Carmen, pensez vous quil pourrait pleuvoir sur les 15 jours ou pouvons nous esprer un peu de beau temps? Im impressed and pleased! Is the rockiness of the beach constant or is there some soft sand? Great places to eat as well! Watch out. Room rates include meals and beverages at onsite restaurants and bars. Thank you! 2022 Travelscape LLC, An Expedia Group Company. Please email this question to customer@playadelcarmen.com and well get back to you ASAP to assist you with your booking and make sure you get all the perks and discounts available to you. We were at Sandos 7 years ago and I feel like it has gone down hill since then. Reservations required.Fogo do Brazil - Brazilian a la carte. Hey, I am looking to go to Mexico sometime next year, I speak Spanish and like to discover other places and attractions outside of the resort. 3 outdoor swimming pools and 5 spa tubs are on site. The towels were replaced, even though I asked for them not to be. Hey Lauren, yes there is plenty soft sand to enjoy. The water was amazing! Lastly, who did you book with? That way, I get to know first-hand what the experience is like. Up to 25%! Buildings 58 68 will have varying jungle views. 10 Most Luxury All-Inclusive Wedding Resorts in Mexico (2022), How to Choose The Right Wedding Planner/Coordinator for You, How to Handle a Seaweed Invasion in Playa del Carmen: Activities & Ideas (2022), Top 10 Cancun Wedding Packages & Resorts with Prices & Inclusions (2022), TOP 10 Kid-Friendly Things to Do in Cancun | 2022, https://www.playadelcarmen.com/search?q=snorkeling&activities=1, list of job opportunities in Playa del Carmen. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. We booked a superior room to which it really was not. The reviews were right about the rocky beach but if your willing to walk a bit you can find a nice sandy part to the south. Thanks for this post, it confirmed everything we were wondering about this resort. Family trip for me, my wife and 2 kids (7 and 5). Merci davance. Im looking to stay near Playa del Carmen as I believe most of the attractions are located here. Thank you foor yur kind comments, we will certainly work to improve our food selection and be able to offer better experiences to our guests. The kids had a great time. Your dates seem to be a bit off. They have options for compostable waste, areas for recycling, and provide reusable glasses rather than the disposable ones. Additionally, rooms include coffee/tea makers and irons/ironing boards. We just visited, and paid $850 USD per night. This space features a Premium bar, snacks, concierge, lockers, showers, a reading area, a living room with TV and videogames, and free WiFi access. Jessica (de France ), Hi Sara I have just booked this hotel going 1st December with my 24 year old son.. however we usually stay at the riu yucatan in playa which we loved the only reason I booked this hotel is because of the jungle setting however the beach isnt as nice as the yucatan I feel Ive made a mistake and apparently 1.5 hours to check in also food isnt suppose to be the best Im looking at swapping the hotel if possible I booked with tui! Dinner. We even saw monkeys! Hi Sarah, nice blog I just booked a double room at Sandos Caracol in the adults only select club area, would you know of a room number that I can request, off the ground floor and with nice views, PS we love the animals too. Apr 18, 2022 Once again thank you very much, we truly hope to have you back soon. We had to que for a while to get into the buffett. This is so frustrating! Pretty tough job, right? The sinkholes come in many shapes and sizes, and most tourists do pay for at least one visit to a cenote. But then again, I never went hungry . Is it a large resort similar to the Iberostar or smaller? They also have a kind of petting zoo area with donkeys, chickens, and a few pigs. You can also complement your dinner by choosing all-you-can-eat side dishes from the buffet. eco-friendly! That being said, it is away from the noise and hustle bustle around the rest of the resort. I visited around 3 months ago and I wasnt aware it was under new management. A percentage of the rooms have been redone to be more energy efficient. If you are a hardcore foodie, this may not be the resort for you. The Sandos Eco Hotel concept is that they have only developed 30% of the land. Curious to know why you considered it to be great value (a lot of bang for your buck). The building you request really depends on how far you want to be from the lobby. Wow those prices have definitely shot up as this is usually one of the most affordable hotels. Best regards. They have left the vegetation and wildlife in the area unharmed. This area has mangroves, which grow in water. This all-inclusive aparthotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. Posted by Annette Ann, from Ellsworth on Mar 9, 2022, Mar 10, 2022 This did not seem to stop anyone from swimming. Use of this Web site constitutes acceptance of the Travelocity User Agreement and Privacy Policy. If you need to speak to one of our travel advisors please email us at customercare@playadelcarmen.com ASAP. Walk around the Sandos, explore the grounds. Thank you for our time! The Room: We booked a Royal Elite One Bedroom suite and stayed in room 312, which is on the Southern side. If you not mexican don't go there. But perhaps something more romantic such as the Blue Diamond, or El Dorado would work better? I read in another review that the beach is really rocky do you agree with that? I am also a nature lover and when it comes down to it, any other animal around, too. " They do invite all guests on their vacation club tour, but in a tricky way. Open: Morning and Afternoon, All buffet and la carte meals, snacks, and beverages included. Fogo de Brazil is a traditional Brazilian rodizio-style restaurant where the waiters bring skewers of juicy and flavorful cuts of steak, pork, sausages and more right to your table. All rights reserved. Great places to eat as well! Sandos has a cenote on site. Family of four kids 10 and 13 by Giovanna Barbieri - Quality Manager. Wanted to make sure i am making the right choice of a resort. The Sandos Caracol works with Cocos Animal Welfare to offer cat cafs (where the strays have access to food, water, shelter, and veterinary care), and they let the naturally occurring wildlife be where they are supposed to. Pamper yourself with a day at SPA SANDOS, where you can enjoy Thai massages, mani/pedis, and body wraps. It is easy on your pocketbook, offers a LOT of bang for your buck, and is a fabulous family-friendly resort with a ton of activities for kids. I love the fact that that site is spread out. Sandos Caracol Eco Resort - All Inclusive is an all-inclusive aparthotel. Now the hotel does do everything possible to combat them, including regular fumigation and offering free biodegradable mosquito repellent in many areas of the resort. Sandos Caracol Eco Resort - All Inclusive does not offer free breakfast. Jun 22, 2022 thanks again for your informative post, Thank you for getting in touch! Mosquitos were not a huge problem when we were there, but if you cant handle any at all (or tend to react badly to bites) you may want to consider this. eco-friendly! Have a great trip. Great Parnassus Resort and Spa Activities, Omni Cancun Hotel and Villas All Inclusive, Omni Cancun Hotel and Villas Reservations, Holiday Inn Sunspree Montego Bay Activities, Holiday Inn Sunspree Montego Bay Kids Club, Holiday Inn Sunspree Montego Bay Restaurants, Puerto Vallarta family of 5 resort prices, Mexico family of 5 vacation prices (Copy), Unlimited consumption of domestic beverages. The staff and cleanliness was outstanding too! Behold, my honest review of the Sandos Caracol Eco Resort in the Riviera Maya! Facing the lush mangrove and beautiful river, this outdoor bar offers an evening of tranquility and relaxation under the stars. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). Great choice! Hey Roxanne, yes there is a beach at the hotel albeit its quite narrow. This is an abnormal place if you are not mexican. Was this a recent stay or do you know if as of recent your strong recommendation would still apply? Hello, by any chance would you happen to know if the family penthouse is near the beach or in the center of the resort. Check in took only a few minutes really. We hope to have the opportunity to change your perception and receive you and your family again in the future. It is simply beautiful. Thank you so much for your blog, it was very helpful! This aparthotel is on the beach. Hey Theresa, I will have one of our expert wedding specialists reach out to you asap to discuss the different menu options at the different hotels. Id definitely make the most of the sister resorts. Special requests are subject to availability at the time of check-in. Ive done many hotel reviewsand Sandos Caracol has my vote. Thank you, Self-proclaimed crazy dog lady, right here (if you have called our toll-free number, chances are you have heard our PlayaDelCarmen.com mascots). Feel free to contact our Travel Specialists today. It is an amazing option for adestination wedding, with different room categories for your different guests and offers really original options for the ceremony, such as by the cenote. We are heading there this weekend (family of 4 foodies! Thanks for getting in touch Nous allons rserver pour la dernire semaine doctobre et la premire de novembre. Reservations required.El Gaucho - Steakhouse a la carte. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. Business-friendly amenities include desks and phones. what would be the best mode of transport for a family of 4? Special requests can't be guaranteed and may incur additional charges. Guests can surf the web using the complimentary wireless Internet access. Select Club area is from building 58 through until building 73. Its got a great jungle atmosphere with a real cenote you can swim in and plenty of wild life around.The hotel and rooms are not modern but you cant beat the wildlife atmosphere of the place and the awesome selection of entertainment in the hotel for the family. I hope that helps. Keep your eyes peels for the Monkeys!!!! :). We need both a check-in and a check-out date to check availability. Located in our lively main pool, this swim-up bar allows you to grab a drink without even getting out of the water. L'Elefant is located between the main lobby and our Cenote Cristalino, great for socializing over cocktails or coffee. We would love a ground floor room with a garden setting where we could sit out at night (with mosquito repellant of course) but not too far from amenities (food or water park or beach) Any ideas? Hello, I didnt quite understand is there any beach where you can swim without obstacles anywhere within walking distance to the hotel? I hope that helps. This means that the existing vegetation has been left to grow as nature intended. Hey Ken, how wonderful so glad you enjoy it there are plenty golf buggys at your service to take you where you need to be and your rooms are no more than 8 ish minutes from the beach. Thanks! We hope to receive you again soon and be able to change your perception. We had an incident where another family took over our seats around the pool as we went to lunch but this was dealt with straight away by a rep for the Sandos hotel who was very helpful. Its really helpful. Indulge in classic Italian cuisine like pastas, pizzas, desserts and so much more in an elegant setting. Before considering this hotel for your next vacation Ive listed out 5 things you should know before booking. It is separated into different sections for different preferences and budgets. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. It wouldnt take much to help them or the vacationers not have to deal with long lines. waits (1 and 1/2 hours in line) The shows go until 11 pm each night which is late for a family with younger children. For future vacations please do get in touch via customercare@playadelcarmen.com for the best rates. Women and children are requested to wear casual sportswear. Dear Joseph, Thanks for the immediate response! I hope it helps. Long pants with collared shirts and shoes. Check them out below. Nothing gives you a wow moment like seeing a wild monkey up close. Ive asked all this several times at the front they said they would send all this info to the room and I never received it!!! Nature being what it is and erosion is inevitable, there are areas when entering the water. Very sorry to hear your frustration Annie. Can anyone book Royal Elite guest rooms, or only Royal Elite members? Any word on how recent you can vouge for this would be appreciated. Sarah, Hi Sarah! If I split the resorts of the area into three tiers with tier 3 being the best this hotel would definitely fall in tier 2but in terms of bang for buck its really great. The food is average. This aparthotel is all-inclusive. The bars also had lines. FUN! They have been modernized as eco-rooms using solar panels. Dinner. Thanks in advance for the reviews youve given. This all-inclusive aparthotel features free water park access, a full-service spa, and a nightclub.