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Mike took advantage of me and my family by selling me a used non working system. With my new unit in place, I've had several problems over the years and the owner Mike or his guys came out to fix them the same day or next day. he isnt even accurate with the price he paid for the rebuilt system. Copyright 2021 Bill's Water Conditioning & Brandon Water Softener Service. Pentair makes the most of lifes essential resources, from great tasting water straight from the kitchen faucet, to industrial water management and everywhere in between. Simple and dependable mechanical meter monitors water usage even during power failure and initiates regenerations only when needed. I believe that the system was rebuilt properly because i oversaw the rebuild. The only reason I found out because of someone leaving him a bad review because Mike owes him $3,000 and stated that David O. is a sexual offender. Saturday I made the repair myself and called again Monday. You may remember a soap manufacturer marketing squeaky-clean for this film that was left on your body. They can come out and remove it, and forgive the balance due. The dissolved chlorine then sanitizes the media bed with each regeneration of the system. Most homeowners experience this problem as red or black slime and stains on plumbing fixtures, and foul smells when opening a tap.The system safely creates chlorine from the softeners brine solution. My final request is a 50 percent refund of my original purchase price. I asked for clarification on this, and I have yet to get a reply. Contact Name and Title: Michael l. N. Contact Phone: XXX-XXX-XXXX Contact Email: ************@yahoo.com Mr. ***** did contact me in October 2018 to put in a rebuilt ***** system, that part is accurate.What is not accurate is he had problems. On October 9th Cliff and his helper arrived and installed the equipment. The unit finally went and needed a new one before I can finish paying it off. Michael N. (The consumer indicated he/she DID NOT accept the response from the business.) I trusted Mike to resolve my water quality issues when I hired him. Mike came out to our home the following day and replaced some filters and we purchased and had installed a used sulfur system to be installed a few days later. I was slapped with a $546 bill from the plumber and not have a huge hole in my wall, and thousand of dollars worth of damage to walls/stucco, drywalls, baseboards, flooring and cabinets. Mike states I have other issues with my well. reserved. We offer the most efficientAqua Magic water softeners, reverse osmosis drinking water systems, and complete home filtration systems on the market today. System capacities 32,000 grain system includes: The sanitizer water conditioning system is recognized for its unique ability to kill and remove iron and sulfur bacteria a naturally-occurring bacteria that can incubate and grow in water softener beds and other water appliances. The only moving part is the Teflon coated brass piston. Our Europeanmanufacturing plants boast the most advanced technology anywhere. On the week of 10/17 they cloronated the system, but within 48 hrs the smell returned. I never heard from him again until 6/03/2019 he stated that the sulfur smell was back ,i told him that wewould be out to handle the problemand we did it took a few times but I came personally and made sure everything was fixed right and he agreed that it was working the way it should. he text me again 0n 6/24/2019 saying his pressure tank was bad I gave him a price and explained to him if it wasnt fixed it would cause the system not to regenerate properly. This is more than reasonable, and i will authorize them to make any adjustments or replace any parts that are not functioning properly at my cost. I told Mike the following week that we were having issues with a bad sulfur smell inside the house. Our Industry proven high quality Water Softeners are backed by on-site field service and in-house technical support. We notice right away that there was a sulfur smells to our water, as well as issues with the water line to the fridge. A pump in the well is a problem that in unrelated to our services. I would love have a full refund of my purchase price to use towards a new system. I am looking for reimbursement for all of the damage due to the recklessness of Aqua Magic, brought my first water tank from them it's stopped working I called them they came and give me one that's completely broken I'm calling them no answer I brought my tank from this company the salt was not going in the tank! I have been on well water since 2002. They noted several issues such as sulfur at 3ppm, green sludge in the pipes, low media mesh in the sulfur tank. Were pleased to have you in our family. BBB Business Profiles may not be reproduced for sales or promotional purposes. You can reach us at 800-997-5492 or email to commercialindustrial@aquasystems.com. I called Aqua Magic, I received a mail advertisement. I didn't received a call back till 2 weeks later. All rights. Aqua Systems Commercial and Industrial Water softeners offer high efficiency, dependable designs. Well guide you through the process. BBB is here to help. Our softeners offer the best in performance, quality, dependability and versatility. So slowly, over the last 3 months, water has been creeping through the walls, causing damage that we could not see. (32000 grain metered system), The AM1 system may be purchased or use our rental special ~ $24.50 / month. After many failed attempts to resolve the issues and having a different company come out and look at the system I asked Mike for a refund but he refused stating that I had other issues like my well pump. Improper installation leads to thousands of dollars in repairs In October, my significant other an I purchased and move into a home in Cape Coral. $1,000 Certificate for $800 at Shop N Save, $1,000 Certificate for $800 at The Value Connection, $10 Certificate for $7 at The Value Connection, Solid State microprocessor with easy access front panel, Coin cell lithium battery backup with an 8 hour carryover, 1 control valve for better flow rates / less pressure loss. She called back 3 days ago and was scheduled for yesterday. In that time I have never had worse water quality than I have had in the past 13 months with the system Mike sold me. With a simple scan, you can access all the related product documentation and maintenance videos, activate a products warranty, and last but not least, register products to earn points. His problem with phones was in the very beginining but the phones from the office are forwarded to my cell and I do answer the phone and return calls if I miss one. He is supposedly sending out someone named Chris to inspect the damage, and to relieve himself of liability. As a matter of policy, BBB does not endorse any product, service or business. Mike has yet to respond. And to write a detailed report of any issues. The same night my house was having water pressure issues. When I contacted Mike regarding this, he was very quick to place the blame elsewhere, stating that he never messed with this certain area - mind you all over the phone without even looking. After breaking down again and calling office, now an answering service. Contact Name and Title: Michael N. pres Contact Phone: 2396562782 Contact Email: ********************** I have been to this customer and advised her the system was working properly but her salt was bridged, which means it was stuck together. After a few hours, and another technician coming in, we discovered the source. Bottom line Mike sold a product that was not rebuilt properly. I told Michael back in June that my wife and I were expecting a baby in September and that the water quality was a health hazard that needed to be fixed by a different company because he had no employees capable to troubleshooting the problem and correcting it. Mike knows that I have kids. Display flashes between gallons remaining and time of day. We look forward to taking care of your water needs. Aqua Magic Softeners carry a 5 year parts only warranty. Skip to last night, I notice some water on the floor of my pantry when I came home. It wasnt $1800 like he ststed it was $1500. I was told that Mike's cell phone was broken from a lady at his business. Start scanning products with our app to benefit from all the product info you need, instantly on your phone. We deliver solutions that help people move, improve and enjoy water, and sustainable applications that help ensure the health of the world. I told Andrew that I tried but they would only put chlorine through the Sulfur tank and that was all. Exceptional quality valve uses time tested hydraulically balanced piston seat and spacer concept to effectively pilot service flow and regeneration. Bills Water Conditioning and Brandon Water Softener Service remains to its core offering you premium Aqua Magic water conditioning equipment at an affordable price. The AM1 system may be purchased or use our rental special ~ $25.50 / month. We can be done with each other. Our Water Treatment Components Business strives to offer the highest quality valves, tanks and filtration components to OEMs building water treatment solutions. It was never my pump that went, just their faulty equipment. Allcommercial buildings have a need for water filtration. No more resetting the controls clock after short power outages. Solid state microprocessor with easy access front panel settings, Front panel display for time of day, days until next regeneration, volume remaining,current flow rate and total volume used (Totalizer), and tank in service indication, Four methods to initiate regeneration; meter immediate, meter delayed, time clockdelayed or pressure differential, Optional double backwash feature offers optimum regeneration, cleaning ability andefficiency, Adjustable cycle times with 6-cycle control; delivers controlled backwash, downflowbrining/slow rinse, second backwash, fast rinse, refill and downflow serviceCoin cell lithium battery back-up with an 8 hour carry-over, 12-volt output AC adapter provides safe and easy installation, Treated/soft water post fill and regeneration cycles. I was told I need a new unit again! The salt was bridged again i had the service guy use the water hose to unbridge and break up salt customer was happy. I agreed.The unit kept breaking again, new techs with little knowledge of unit came out and tried to fix it. We will not be refunding the customer any money and will not shock the well. (32000 grain metered system), $ 695.00 + tax picked up at our shop OR $ 995.00 includes sales tax, basic installation materials and labor. For more than 40 years, Pentair has been the quality choice for water treatment professionals thanks to strong, reliable brands including Fleck, Pentek, Autotrol, Everpure, Wellmate and more. he called on 6/28/2019 said his softener was getting an error code it was reset and everything was fine. No two homes are the same and neither are its water filtration needs. Customer Reviews are not used in the calculation of BBB Rating, of those, 1 complaints were closed in last 12 months. Cliff broke the 1" T-pipe when he replaced the pressure switch but never alerted me there was a problem. One of Mike's workers David Owens is a sexual offender and I have two small children at my home. Im not willing to give Mr ***** a refund because he had the system for over a year and every issue he had was corrected, and contrary to what he has written the system was working fine except for the couple times with odor which were corrected. An exclusive crystalline media acts as a superior filter and softener that removes iron, manganese and hardness while raising pH to acceptable levels and securing chlorine for continued media sanitizing.Patented brine system actually creates up to 40ppm chlorine to sanitize crystal media. By removing the calcium and iron from your water your skin feels slippery after bathing in soft water. They should only need to clean your dishes, laundry, and skin instead of also cleaning the water, thats why with Soft Water you need less soap and detergents. ComplaintsComplaints for Aqua Magic, LLCWater Treatment EquipmentView Business profile. (The consumer indicated he/she DID NOT accept the response from the business.) I hired a different company that has a great reputation and everything they noted in their original report I believe to be completely accurate indicating the rebuild was not done properly. Mike offered one year of labor and five years on the system. The technician Andrew called me and told me the system was not rebuilt properly and I should ask the original company to fix it. Mike should have told me about David being a sexual offender. It was days later. In all business domains we offer solutions to professionals to improve the quality of life of individuals, communities and industries. PO Box 461 109 2nd Avenue NE Cold Spring, MN 56320, Phone: 888-685-8762 (320) 685-8762 or (320) 252-1358, Open Monday Thru Friday 7:00AM 5:00PM Saturday 8:00AM Noon, Member of the Minnesota Water Quality Association and a Licensed Minnesota Contractor, WC646957. We size all commercial units based on peak flow rate and water usage. When I learned of this I stopped services and she has refused to pay. I needed to replace unit. I pleaded with Mike to fix it but he told me I had other issues with my system that he wasn't responsible for fixing. David was at my home in June to fix my system. When I initially called him, he stated that he would not provide me with his insurance information, as I am not entitled to it. I tried to call them to come back and fix it they came and fix it and gave me a completely broken tank, the water is smelly, when you open my front door that's the first thing you same is the water, I've been calling and leaving messages and nothing no one has reach out to try and help me fix the problem, I'm simply looking for them to come fix the tank for me. If youre looking to make a purchase please look at us further, youll be glad you did. Protect the investment and ensure the best water possible with an Aqua Magic commercial water system. Every time I complained about my water being discolored and smelly he would send people out that don't have any experience working on water refining equipment. The company never came out to service my equipment when it stopped working for them to give me a price, hence can't ask for service on the side! Michael told me that the system was rebuilt by him personally now he claims TNR rebuilt the system and he believes it was done properly. Note: Special offers and coupons not valid on the Aqua Magic Model. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Hard water leaves an invisible, insoluble film of calcium, iron and soap on our skin and hair, causing our skin and scalp to be dry and hair to be brittle and lifeless. I am done with Mike and his lies. His staff are inexperienced and lack the basic skills needed to service and repair his equipment. Modular construction for ease of service and installation. Our design build starts with our in-house experts, we then choose industry proven components, have them built to our specifications, to provide you the end use customer with the most complete up to date system available. that was the last I heard from Mr ***** he aknowledge that the water was fine. The owner Mike promised me a rebuilt 10x54 sulfur filter and a rebuilt softener KDF with a brine tankfor $1500 cash. I called and Cliff came out on October 10th and replaced the pressure switch. It was a drain off hose that was hanging off of the water softener and directed to the stucco siding of my home for drain off. All indicated Pentair trademarks and logos are property of Pentair. I proceeded to document through photos all of the issues and text them to Mike. he said he would fix it himself. I asked her about the BBB complaint and she knew nothing about it she called me this morning and said it was her daughter thay dosent even live in Florida that made complaint. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Like you, we believe the health of our continent depends on reliable access to clean, safe water.Thats why our European team pour every ounce of passion, energy and know-how into helping you deliver on that promise. And we constantly monitor thousands of water treatment regulations across the continent, so you, and your customers, are safe. All I want is Mike to accept responsibility and refund my money. Mike only has two employees and David has a record that prohibits him from being near children when he has to go in people's homes. They would know this if they actually came out!!! They ate not muy competitor, and will be 100 % honest to you anout the work. 1 cubic foot of resin with a service flow rate 10gpm with a 10.7 psi loss. PENTAIR MAKES THE MOST OF LIFES ESSENTIAL RESOURCES. The customer references an individual who he states works for me. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Not only was it draining onto the stucco, it was draining into the run off drain for our washing machine. I read in complaint that there wasn't enough media in tnr tank I called charger water whom is tnr manufacturer they also rebuild valves for me. The pressure guage on the equipment was showing 25psi. Third party registered and unregistered trademarks and logos are the property of their respective owners. The customer has bacteria issues in the well that were present prior to us doing the work. Final straw was when I had no running water to my house, I left a message and the representative said she'll put it through as an emergency. If youre already a customer, THANK YOU! I tried calling their office at 239-656-2782 and Mike's cell to no avail. He told me that the system were not working properly and gave me a quote of $1800 to replace them. (The consumer indicated he/she DID NOT accept the response from the business.) Soft water helps make detergents and soap work better and more efficiently. Still owe $3400.00!!! On October 10th I hired ******* ***** ***** to test the water and look at the system. Coin cell lithium battery backup with an 8 hour carryover. Im willing to repair or replace any parts that my competitor is claiming was not done right. 1 control valve for better flow rates / less pressure loss. Mike offered to forgive my $1000 if I purchased another one through him. Again, I have not received a response from Mike regarding these photos. ******* ***** ****** inspection report dated October 8, 2019 noted there were several issues with the system and the water sulfur was tested, showing 3 parts per million. The air is what removes the sulfur not the media there should be and I quote at least 30 inches of free board which means at least 30 inches of the 54 inch tank should be air and no more than 24 inches of media. This response was provided verbally to BBB: We will honor the customer's warranty. I had to hire someone else to come take a look at it. Have had issues with equipment and service with this company since date of install. I hired Aqua Magic LLC on October 8, 2018 to replace my old well water refining equipment. Nearly 85% of the U.S.is a hard water area. Mike states he will honor the remaining warranty but he has no employee that has the skills required to fix it. When I hired Mike back on October 2018 he promised to resolve my water issues with his "top of the line rebuilt system." I have text from Mr ***** dated 10/09/2018 stating that the water was 100% better than it was before we put the system in. I left messages for someone to call. Business response taken verbally by BBB: When we went out to service her property she has attempted to get them to provide the services for less on the side. (The consumer indicated he/she DID NOT accept the response from the business.) BBB Business Profiles generally cover a three-year reporting period. I will not put my family at risk knowing this information. Discover the advanced electronic capabilities of our new Fleck NXT2 controller. I asked Mike for a refund to use towards the purchase of a new system but he refused. Eight and a half years ago I bought my home, a few months later I had sulfur smell. I have sent him photos of the system prior to him coming out to show that the hose was never there until he came to my home and installed it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The individual is an ex-employee, and not only that the information the customer states is false. Valve body and meter assembly are molded from glass reinforced Noryl for exceptional strength and durability. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Fleck Series Water Softener Selection Table, Tailoring to user specific needs such as, Single Tank Time Clock and or Metered Operation, Multi-tank Alternating and or Parallel Operation. I have called Mike about 20 times in the past year to fix this ongoing problem with the system. Mike offered a one year labor 5 year parts warranty on his "top of the line rebuilt system." It was taken from a false Google review written by an ex-employee. Im more than willing to bring the manufacturer if the equipment to your home r.o verify that tnr system was rebuilt properly. GET ACCESS TO PRODUCT INFO WITH PENTAIR SCAN. Being first time home-owners, we immediately called the phone number on the sticker on the water softener - Aqua Magic. Mike said he would make it right once again but the water quality was still poor after he flushed the system. AriesAS Arsenic Reduction System Brochure, Clover B7B Room Temp and Cold Bottled Water Dispenser White, Clover D7A Hot and Cold Bottleless Water Dispenser White, Coconut Shell-High Activated Carbon (CS-HAC), Omnipure Carbon Block In Line Final Filters, Pentair CBC Series Carbon-Briquette Cartridges, Pentek GAC Series Granular Activated Carbon Cartridges, Canature LC 400 and 800 Installation and Manual, Canature 475 Pro Series Installation and Operation Manual, Canature 475 Pro Series Replacement Cartridges Instructions, Canature 475- How to change heads from old to new style, Ecowater 3000 and 3002 series owners manual, Kenetico Signature Series Water Softeners, Water Specialist WS1 and WS1.25 Service Manual. BBB Business Profiles are subject to change at any time. International Association of Better Business Bureaus. Hard water film is best recognized by spots on dishes or a white residue on faucets and tubs, which is caused by insoluble minerals in the water. All these at your fingertips. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. First this this morning 1/28/2021, we straight away contacted a plumber who came out - cut a very large hole into the adjoining laundry room to figure out what the source of the water was. That would be $750 and I will change my review on Google in Michael's favor for making it right. Mineral tank is a seamless one piece liner with a fiberglass reinforced shell. Later in the conversation, he stated that he is uninsured.