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Use the Plexus Polish provided with your shades to help protect the vinyl from sticking to itself in humid conditions. Your check and double check system proved the order could be made without error the first time. Always feel free to call us for help and email us photos of where you want to install. When it is rolled up, it is hardly noticeable. Housing box is 4 1/2 tall and bottom bar hangs down 2 (see diagram below). If it is determined that a factory defect caused it, if reported before 60 days from receipt of the original order, replacement parts and shipping are free. Clear vinyl should be cleaned regularly to remove dirt. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). With the help of the videos on your website, the installation went very well. Shades ride on sturdy stainless steel cable guides that lock them in any position. Stop the shade if it is not operating correctly. The bottom bar hangs below the housing box 2 when shade is rolled all the way up. Your screens are amazing. It makes a big difference in the temperature inside the room.. Thanks! NEVER use an alcohol or ammonia-based cleaner (such as Windex) on Verosol fabrics or allow those cleaners to come into contact with the silver side of the shade. There is a 1 1/8 gap on the motor side, and a 1 1/2 gap on the idler end. If you motorize or want a more finished look for the shade, scroll down to select the powder coat samples. shades have passed rigorous tests for rain and snow, with winds up to 35 mph and temperatures down to 0 F without cracking. The vinyl blocks 98% of the UV and is double polished to prevent sticking. Connects to the home network and one or more XQ5 Radio controlled motors. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. Do not use harsh detergents or abrasive soaps as they can ruin the surface. Additional layers of tape may be required until the shade rolls up evenly. IF INSTALLED WITHIN 3 MILES OF SALTWATER, cranks, housings, side rails, cables, and cable hardware have a reduced warranty of ONE year. Housing must be level. Comes standard with a 9 power cord (24 can be ordered). Gap is the same on each side. Seams are a double thickness of the shade material, approximately 5/8 tall. Specifically, Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. If a shade purchased through North Solar Screen, LLC. When wind higher than your setting is sensed for a duration of 2 minutes, the shades will automatically retract. Housing box and side rails must be mounted flush with each other. 30 mil Clear Vinyl comes on a 54 wide roll. A. Despite every effort to accurately duplicate each products color when scanned to our website, actual colors may vary. Super easy to install and great customer service. Fabric width varies depending on lift system and headrail option. Make sure the fabric is flat. Shades must be installed correctly per instructions. Batteries are not covered by this warranty. The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to any and all natural and manufactured excessive heat sources. Housing box, crank or motor: 4 1/2 (8 if fitting this in a pocket). Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Shades should be lowered during calm conditions so the zippers dont bind.. zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation. Dear Debby, We do not warranty batteries. It was a pleasure doing business with your company. The gap is the same size on each side. **Shades larger than 96 wide x 94 high will require a horizontal sonically welded seam approximately tall . The Blackout Shade can roll over the Film Shade to give you day & nighttime privacy. There is no gap. This warranty does not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. There is a 1/41/8 gap between the fabric itself and the channel. Download Full Somfy Warranty, WARRANTY PERIOD AND TERMS FROM DATE OF SHIPMENT 1st Year: Full Replacement 2nd Year: Charged 1/3 of current cost 3rd Year: Charged 2/3 of current cost, COVERED: 1. Fabrics are cut with state-of-the-art lasers, seams are sonically welded, and our tables are rounded and smooth. It can respond to temperature changes and pressure so it can take impressions and have small ripples. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. The housing box and bottom bar will be in your line of vision when shade is rolled up. This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. I will certainly recommend you to others. Once the wind speed has lowered to below your setting and has remained lower for 20 minutes, you will be able to control your shade with your remote. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. There are no sharp instruments on site. These usually flatten out with warmer temperatures. Apply gently to avoid scratching the surface. All moving parts, such as cords, will eventually wear out and fabric may fray. (Do not use paper towels). Use a mild soap (like lux or Ivory) mixed with lukewarm water. Estimated battery life for a single 12 volt wand is about 1-1.5 years. Group shades into rooms, and choose favorite, scenarios, and individual schedules. Discontinued components or color selections will be replaced with the closest equivalent current product. Motorized shades must have a housing box. We can ONLY REPLACE, we CANNOT REFUND for damaged shipments. The North Solar Screen experience was very good, they made the process easy., The zipper track shades work great. Sensors automatically retract shades between 6-31 mph, Sensors plug into a grounded outlet, set limit stops with any XQ5 remote, Locate sensor at least 24 away from the motor and up to 30 away, Requires the SOL one channel remote to turn sensor function on and off. Hello Debby, it looks great. Maximum Dimensions: Look for electronic anti-static sprays such as 3M and Endust for Electronics, available at home improvement centers, hardware stores and cleaning supply companies. When winds higher than your setting is sensed for a duration of 2 minutes, the shades automatically retract. There is a 2 gap on the crank side, and a 1 1/2 gap on the idler end. Avoid skin and eye contact when working with bleach solutions. Comes with wall mounted bracket with magnetic hold. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. Our new Grande Shade is installed and working perfectly. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Verosol fabrics cannot be ultrasonically cleaned. NEVER use a Windex-type ammonia cleaner. ***Shades larger than 126 wide x 123 high will require a horizontal sonically welded seam approximately tall. You will be sent a new motor and a label for returning the defective one, using the box the new one is sent to you in. We will take your credit card information, which will only be used if the defective motor does not come back, or if it is found that the motor was damaged by water or other abuse. RollApp only works with Google Home and Amazon Alexa. These dye lot variations are common to the manufacturing process, and are within industry tolerances. Thank you for all your help and thoroughness in the ordering. I thought I would let you know that last summer when the temp was 100 plus outside my husband measured the temperature of the glass of the west facing slider with an infared thermometer then we pulled the transparent solar shade and measured again and there was a 30 degree difference. A Booster Battery Wand extends battery life to about 2 years. Depth required for a flush mount depends on a combination of width, height, material ordered, lift system, and headrail option. The gap on both sides is 1 1/2 on each side. Fabric should be regularly dusted/vacuumed as appropriate. Please print or download for your needs. North Solar Screen, LLC. If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. Hi Debby, Create up to 40 scenes and schedules to automatically operate multiple shades, If used with a wind sensor shade can be lowered after 15 minutes of reduced wind (requires a security camera to show position of shade), If used with a wind sensor and shade was raised because of wind, shade can automatically lower at a preset time as long as the wind was not blowing at that time. North Solar Screen, LLC. If it is after 60 days, you will be charged $75 for shipping (pickup of bad motor and delivery of new one.). We are not responsible for the payment of any labor associated with the re-installation of parts or shades. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. Because they absorb the solar radiation before it passes through and needs to be reflected out, they keep the interior much cooler. I have attached a variety of pictures from the inside, outside, with and without flash. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) DO NOT ROLL SHADES DOWN IN WINDY CONDITIONS! Instructions no longer included in packaging. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Somfy Warranty: Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. (App is free, but you must purchase the TaHoma transmitter), Click on each text box to find out more information, Housing Box (optional but recommended): Powder coated extruded aluminum housings available in 8 colors: white, gray, ivory, light beige, dark beige, sand, bronze and black. The shades themselves are excellent in finish and fit. There is a 2 1/4 gap on the crank side, and a 1 1/2 gap on the idler end. We feel good about conserving energy and almost certainly trimming our cooling bill.. Exposed Roll or Fascia : Fabric is 1 3/8 narrower than the tips of the roller. Motors can be butted up to share an outlet. Housing box: All shades take 4 housing box, unless they are both wider and taller than 120, in which case you may need to upgrade to a Grande Shade. The instructions were clear. North Solar Screen, LLC. The timer is a multifunction remote with 90 channels display and timer. When it is rolled up, it is hardly noticeable. This means that shades that have vinyl wider than 54 and taller than 51 will have horizontal sonically welded, structurally stable seams that will not come apart. Normal wear and tear is not covered. Click on the vinyl swatch to enlarge then select add to cart below. We are constrained by the freight companies policies in this matter. 15% restocking fee for return of components (i.e., motors, replacement clutches, chains. To use, shake can well. Defective means fabric mis-weave, bad powder coat finish, lumpy seams, non- working motors or remotes, or non-working crank gears at installation time. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. At this time of year and in the spring we could not fully use it because it faces south and the angle of the sun raised the temperature greatly. Damage caused by weather (wind or temperatures that the product is not designed for). considers these things as normal wear and tear and residential applications carry a three year limited warranty. will not assume responsibility for any labor installation problems, whether measuring or installing,( including NBI and including the installation of in-warranty replacment parts.) Our 30 ml marine grade Clear Vinyl comes on a 54 wide roll. With the help of the videos on your website, the installation went very well. Clear Vinyl has a greenhouse effect. It traps the suns heat so the inside stays warmer. Dry by hanging the shade in a rolled-down position. We do not take returns on custom cut shades.). The screens arrived yesterday undamaged and I installed them today. Program up to 10 scenarios. 4 Housing box: Fabric is 2 narrower than the end caps of the box. The 5 channel has five separate channels plus an all button.. If you see mildew on the fabric or do not see any but know it is a problem in your area periodically scrub or sponge the fabric with a commercial mildew remover or 1 part bleach to 3 parts water and rinse thoroughly. Peter Pappas, Pappas and Haley Inc. Fayetteville, NC. Just wanted to let you know we received and installed our solar screen and it looks great. The roller/headrail should be ordered narrower than the opening for an inside mount (1/2 narrower is recommended). We sensed this is how everything would be when the order first arrived. A. Wipe off and buff with clean cloth. Slight variations might occur between the sample and the finished product. Keep tracks clear of dirt and debris. 10. There is a +/- 1/8 production tolerance. We may request photos and videos. Before using anything stronger than mild detergent and lukewarm water, test an unobtrusive corner of the shade. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. Must be flat, level and have no protrusions (trim or bolts) within your opening frame. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Not as ordered means wrong size, color, fabric, lift system, cable anchor hardware, etc. Do NOT use oil based lubricants as these will cause dirt to build up and affect the way the zipper operates. Not recommended for metal areas like fully steel or aluminum pergolas with metal slat roof or metalized glass panels that radiate excessive heat. To use, shake can well. Most stains can be blotted with a damp sponge and mild detergent. We could not be happier. RollEase Lifetime Warranty: RollEase Inc. warrants that RollEase clutches shall conform to RollEase, Inc.s specifications and therefore, when properly installed in a window covering, in accordance with intended category, diameter, size, weight and assembly practices, and when used in conjunction with other RollEase, Inc. components or previously-approved components of other manufacturers, shall be free of defects in workmanship and materials under the normal use and service for which intended, for so long as the original purchaser owns the product. We are enjoying our Product Video Motorization Demo Crank Demo, Outdoor Clear Vinyl Shades that Withstand 35mph Winds, Baby Grande Clear Vinyl Shades are made with the same heavy duty construction as the Grande shades but because they are designed for smaller areas, they are less expensive. Cables run plumb from the top of the shade to the bottom mount. Average battery life is about 1.5-2 years depending upon those factors. You can program up to 6 groups of 15 channels each. You cannot surface mount shades on an inside corner. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Best solution is to remount the brackets so the shade will be level. Easy shade controls with UP, STOP, DOWN and PRESET buttons. We have never seen anything packaged with such attention to detail as your shades. This shall be your sole remedy under this limited warranty. And the shades are fabulous., Although we have not measured the temperature difference, it must be significant. General guidelines: Fabric width varies depending on lift system and headrail option. Housing must be level. Mounting one shade to go across multiple openings overlapping central posts can cause wear to fabric when high winds can force the fabric against the posts and this wear is not covered by warranty. This will balance (level) the roller. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. Most shades under 84 wide take 3, while all shades over 84 take 4. By adding your shades we now can use it all day all year. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. *Since it is very pliable, vinyl can easily be scratched. They were received in perfect condition and the measurements were exactly as ordered. Stop and raise the shade again to re-engage the fabric and lower again. Because we are not on site, it is your responsibility to carefully read them to verify that they are correct when you OK the order. This shall be your sole remedy under this limited warranty. If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. We will request photos and videos of your installation. For wrong size you must send photos showing the product being measured. Somfy is our upgraded motor, and is more expensive than our standard XQ5 Motor.