After registration, each participant will receive a confirmation email. Win and keep customers with a blended approach to sales, marketing and support. According to IDC by 2022, 75% of enterprises will embed artificial intelligence into customer-facing technologies and processes using AI-based software to discover operational and experiential insights to guide innovation. If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help. Get the report, Genesys named a Leader in the 2021 Magic Quadrant for Contact Centre as a Service. Terms of Use | Privacy Policy | Email Subscription | Accessibility Feedback |. The IDC Client Digital Events feature digital roundtables and live and on-demand webinars. To learn more about IDC, please visit www.idc.com. Defining Technology Leadership in a Digital-first World, The 2023 CISO Playbook: Driving Trust through Cyber Resilience and Digital Sovereignty, Quantum Government - People, Place and Performance in Harmony, Thriving in the manufacturing industry with PRIME, Utilities Charging the Net Zero Economy - Part II, IDC Enterprise Applications - Nordic & Benelux, IDC European Financial Services Digital Summit 2022, IDC European Manufacturing Executive Digital Summit 2022, IDC European Retail Executive Digital Summit 2022, IDC European Utilities Summit 2022 (Digital), Sign up for event invitations and newsletters. Our cloud, app modernization, networking, security and digital workspace platforms form a flexible, consistent digital foundation on which to build, run, manage, connect and protect applications, anywhere. IDC Digital Accelerate Events provide an invaluable opportunity to interact with all stakeholders of the IT and DX industry ecosystem. IDC analysts, along with visionary and high-impact keynote speakers, drive discussions on how organizations can execute their respective road maps and leverage landmark use cases to become digital-native and innovative enterprises. Were constantly innovating. There is a major challenge in setting time aside in a working day to learn about the latest innovations and insights and meet influencers and experts face to face. Join us on Sept. 22 for the IDC European Retail Summit where we will look at #retailers' need to assert a sense of purpose & rethink operations: https://t.co/uXXACDUq40 Guide your clients to provide Super Human Service. Attract, nurture and retain the best agents for your call centre. We are entering a New Era that is fluid, moving rapidly and highly disruptive. Nordic organisations are positioned to utilise digital determination and cultural abilities to turn CX into a vital business evolution. Addressing new customer requirements
Genesys named a 2022 Forrester Wave leader in Customer Journey Orchestration. Can workers and managers still feel connected despite being geographically distant? Drive custom experiences at scale with agile, flexible solutions. I AGREE I AM AN IT SOLUTION PROVIDER AND WOULD LIKE TO JOIN. For partnership information: bcambieri@idc.com #IDCMES22 https://t.co/tzO5xXvuAf, Our work with VMWare is a good example of how third-party data can help you gain customer trust and elevate the awareness of your solution. IDC will have an IT Security Roadshow in Sept. For info: pjensen@idc.com https://t.co/8zt8kuTIxu, IDCs recent poll of 100 #CIO's globally indicated that 79% expected a recession. Genesys pioneered Experience as a Service so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. With the shift to agile modern workspaces, organizations are looking for ways to support an increasingly diverse, distributed and dynamic workforce securely, effectively and productively. And, that means their plans are built around new, reprioritized agendas with key areas of focus that include:
"Adapt or die" says the old adage, with its roots in Darwinism. As organizations accelerate and expand digital transformation initiatives, traditional work models are no longer sufficiently nimble, adaptive or scalable. Assisting business and IT leaders, as well as the suppliers that serve them, IDC Insights advise European organizations in making technology decisions by providing timely and insightful fact-based research and events tailored for specific verticals. See the latest customer and employee experience releases. This global developer security conference showcases cutting edge developer security tools and practices. Deliver on the promise of digital government. Bringing together the local and regional C-level community, the summits offer a new and exciting digital experience that fosters networking and one-to-one engagement in a personable format. See how Genesys call centre and customer experience solutions help businesses succeed. In this keynote, we will explore these topics: We've all heard about the Great Resignation and read the stories: Tech workers are resigning, changing careers, or jumping ship to our competitors in record numbers. Get this IDC Nordic Analyst Perspective and learn about: Why customer experience solutions should be rooted in efficiency and automation. Like the virus, the world of work has mutated and changed for ever. Snyk is a developer security platform. By 2023 IDC predicts that 80% of enterprises use AI-assisted, cloud-linked governance services to manage, optimize, and secure dispersed resources/data, but 70% dont achieve full value due to IT skills mismatches. Our digital events are an unrivalled platform to meet with thought leaders, best-in-class speakers, and proven experts discussing key themes and topics curated by IDC's leading analysts around IT and digital transformation. Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Customers want to know that the companies they do business with are authentic and trustworthy. Our digital events are an unrivalled platform to meet with thought leaders, best-in-class speakers and proven experts, discussing key themes and topics curated from IDCs leading analysts - around IT and digital transformation. Purpose-built for IT, customer support, sales and marketing teams, our products
Register here: https://t.co/UEXt8hRTKA For partnership info: bcambieri@idc.com #IDCRES22 https://t.co/3xhnby0evs, Driving greater market awareness, increasing lead generation, & gaining investor attention is critical for your success in a crowded market. High-performers function as a living organism, by being agile, adaptable to a fast-paced environment; they are highly connected internally and externally with a rich ecosystem and constantly mutating (innovating) to be ahead of the game. If you want to find out more, click Read more to read our Privacy Policy. How will the Nordic IT industry transform to innovate and deliver on the growing demands for digital infrastructure, resilient IT, sustainability, and digital leadership? Support employee questions at scale with a modern help desk. What will differentiate high performing companies from those that aren't? their employees will leave. With digital trust emerging as a paramount concern for organizations and consumers, business leaders and technology suppliers must expand their understanding of trust and its importance to success in the new digital economy. Spain | September 27 - September 28, 2022. Better together: our conference partners are important content providers and contributors. Develop resilient decision-making and unify operational data streams. The digital economy is quickly advancing, and recent pandemic disruption has only served to further increase the urgency of addressing digital transformation requirements across all businesses and industries. For more information, please visitwww.vmware.com. Be in touch anywhere, anytime with an all-in-one suite of digital channels. Please call Nadja Bayraktar at +49 69 90502-104 to discuss opportunities. He will be joined by IDC Nordics Research and Consulting Team presenting the 2022 insights from the Nordic Digital Markets Technology, Transformation, and Strategy. By providing your information, you agree to our. conversations every day, across every channel, with every customer. Learn about Genesys and discover why were trusted by 7,000 companies worldwide. Engage with the exact target of delegates you wish to meet with, position your solutions accordingly and accelerate your pipeline. Choose a dedicated partner that works with you before, during and after your deployment. And at the same time, they are ready to take next digital steps with cloud, analytics and AI. IDC Connections are delivered through webinar platforms for IT and business leaders. Engage in more meaningful
Watch and listen your way to better customer experience and more connected moments. Its causing leaders to re-evaluate how they build and manage teams; its allowing colleagues to connect in new and fruitful ways; and its solidifying the importance of trust, transparency, and communication in the workplace. IDC develops compelling digital campaigns that feature digital events and engaging, targeted content that leverages IDC research and insights. IDC Forums provide a platform to educate IT and business leaders in specific industries on how to overcome their organizations' IT and technology challenges. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. READ MORE Set your customers up for long-term success with market-leading solutions from Genesys. IDC Directions 2022 will deliver insights and guide business leaders and technology vendors on how they can help organizations prioritize product development, introduce new services, and establish new partnerships to boost customers digital resiliency, ensuring their success in the next normal. Power your contact centre with Genesys AI for personalised experiences at scale. By using data and employing technologies that address requirements for contextual awareness, frictionless engagement, active learning, and sentiment measurement, organizations will be better able to customize and personalize experiences./OT organizations, which IDC refers to as Digital Engineering (DE), will facilitate the transformation to Industry 4.0 and ensure that data and systems are available to support resilient decision-making. Hear from the experts and gain fresh perspectives. . IDC Nordics Research and Consulting Team. Listen to the Cloud Security Podcast, powered by Snyk. Build intelligent organizations based on evidence-based cultures. Together with a selected group of technology partners, the summits promote insights, inspiration, and learning. All rights reserved. Deliver big customer experiences with small business solutions. COOKIE SETTINGS, Sort by
We help businesses become digital at their coreso they can meet the needs of customers and employees, and more quickly take advantage of market opportunities. We deliver more than 500 high-impact technology events per year across Europe. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. Never before have companies in the Nordic welfare economies had this advantage of technology and digital culture on the brink of restarting after an economic crisis. This site uses cookies, including third-party cookies that help us provide and improve our services. Create secure, connected patient experiences at every touchpoint. Integrating directly into development tools, workflows, and automation pipelines, Snyk makes it easy for teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and infrastructure as code. Join IDC's Future of Work digital event on October 25th 2022 to be inspired and learn more about: Hybrid work is here, and its here to stay. The emerging digital infrastructure ecosystem, increasingly built on a cloud foundation, focuses on ensuring ever faster delivery of innovative infrastructure hardware, software, resource abstraction, and process technologies to support the development and continual refinement of resilient digital services and digital experiences. Gain insights from customers, employees, industry thought leaders and more. Headquartered in San Mateo, California, Freshworks operates around
outcomes. Join us November 79 to transform the way your teams build secure applications. Demonstrate Thought Leadership by letting your most senior experienced experts speak and interact so much easier than having them fly around the world. Extend functionality without directly using an API. IDC Digital Accelerate Events bring together season analysts, top industry experts, thought leaders and IT decision maker to interact digitally on the challenges ahead. As businesses grow more and more comfortable with the virtual floorplan, the question is not whether it will work its how to use it to maximize productivity, morale, performance, and team cohesion. Organizations can move quickly without disrupting business operations, while maximizing return on investments in people, processes and systems. Our digital events are an unrivalled platform for CIOs and IT decision makers to meet with thought leaders, best-in-class speakers and proven experts, discussing key themes and topics curated from IDCs leading analysts to find solutions for their most challenging business tasks. Craft a custom call centre with apps and integrations. Interact with senior level executives and influencers in a neutral and open environment focus purely on what matters and let us do the rest. Existing Genesys partners can log into the portal now. By 2023 IDC predicts that 1 in 2 companies will generate more than 40% of their revenues from digital products and services compared to 1 in 3 in 2020. Learn more about the #technology landscape in the #Benelux region, contact your account manager/ pjensen@idc.com https://t.co/38hagYfcph, The #retail industry has entered a new #shopping paradigm. In the Future of Customers and Consumers, the relationship between customers and businesses will be built on cognitive empathy requiring business leaders to make strategic decisions that emphasize experiences, journeys, trust and satisfaction. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. An innovative drive that enables digital transformation to progress but requires more transformation in the IT industry. Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace. The summits cover far-reaching changes in diverse areas such as society, organizational culture, and technology, and redefine what it takes for organizations to remain competitive and develop sustainable business value. With IDC Digital Accelerate Events, we provide our partners a genuine platform to position themselves as thought leaders in their areas of expertise. Ensure ever faster delivery of reliable digital services and experiences. Transform banking engagement with seamless experiences across channels. WHAT ARE THE NEXT STEPS? Regrettably, their efforts will be in vain, i.e. Demonstrate responsibility by reducing your carbon footprint plus saving time and travel costs. Freshworks is fast to onboard, priced
To learn more about IDC, please visit www.idc.com. IDC Digital Accelerate Events provide an invaluable opportunity to interact with industry stakeholders online. DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Genesys named a 2022 Forrester Wave leader in Customer Journey Orchestration. Run your contact centre with software that makes great customer experience easy. New converged IT/OT organizations, which IDC refers to as Digital Engineering (DE), will facilitate the transformation to Industry 4.0 and ensure that data and systems are available to support resilient decision-making. Get the information you need to stay informed on all things Genesys. Pay demands are spiraling and most workplaces find it increasingly difficult to attract new talent while retaining key personel. LinkedIn and Twitter. Create experiences rooted in empathy to build trust and earn loyalty. Manage complex experiences with enterprise contact centre software. Showcase your most cutting-edge capabilities to a highly motivated audience. VMware, a leading innovator in enterprise software, powers the worlds digital infrastructure. Vice President, Events and GMS, IDC Nordic & Benelux, Group Vice President, Worldwide Research, IDC Worldwide, Senior Sales Director, IDC Northern Europe Region, IDC Nordic, 58
IDC organizes a wide range of events around the world designed to create an ongoing discourse on the impact of technology on business and society. Soon, most CEOs will be running companies that look more digital than physical. Businesses, in turn, need to demonstrate their authenticity and trustworthiness through their technology solutions. Building new, cloud-centric digital IT infrastructures that support resilient operations and pervasive experiences, Mitigate risk, create value and engender trust with customers. Discover a community of continuous learning and innovation for customer experience professionals. Bringing technology providers, practitioners, subject-matter experts and leaders to support knowledge sharing and networking. Interact with the brands and specialists on your short list digitally you decide with whom you go deeper. Sharpen your knowledge and interact with your peers in a secure atmosphere. Delight your
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. Benefit from the fact that IDC brings together all the experts on one platform for you no need to set up time consuming individual meetings. Usually held in local languages, our IDC Client Digital Events are attended by business decision makers responsible for evaluating and purchasing technology solutions and products. Years | 1300 Analysts | 110 Countries. Bring the best of AI chatbots and human support together with Genesys DX. Build 3rd party validation momentum & drive recognition across the tech ecosystem: https://t.co/3jTRr8eXvx