I think that I have had them for about 20 years! Oklahoma City? Why there are two differently numbered o-rings I do not know, as they are the same dimensions. x 3 ft. NO KINK ,HEAVY DUTY Durable PVC Water Hose with Brass Hose Fittings Swivel Grip Male to Female Fittings,12 YEARS WARRANTY ,Orange ,H055C01. And PAUL, OC, in this case, stands for Orange County, California. Well I learned from here about the two sizes needed, and I found those sizes for $.49 each at the Ace Hardware here in town (in Iowa). x 4 ft. No Kink, Lead-in Water Hose with Male to Female Fittings . Working Under -4F, Light Weight and Coils Easily, Abrasion Resistant, Extreme All Weather Flexibility (3FT-Female to Female), Liberty Basics 510 Wall Mount Hose Reel, Bronze, Suncast JSF175 175 ft Hosemobile Reel Cart Hose Caddy with Large Easy to Grip Crank for Garden, Lawn, and Patio, 175', Bronze and Taupe, Liberty GARDEN 704 Decorative Cast Aluminum Wall Mount Garden Hose Reel, Holds 125-Feet of 5/8-Inch Hose - Bronze, Giraffe Tools Metal Hose Reel Box, Heavy Duty Garden Hose Storage Reel Hideaway with Crank Handle, 150ft 5/8" Hose Capacity, Ecomax ELG09 1/2in. Too bad Marias supervisor was not willing to send me a new unit after I explained my story. PVC Durable Garden Pipe with Solid Brass for Household & commercial 12 YEARS WARRANTY. All for two o-rings. are there only 1 white and 1 blue o ring on the Sun cast Reel because mine keeps popping off and the water seems to be forcing it off, yet the blue and one white o ring are still there. One size is all I use and they last for a couple years. I will try and use the same size as you did to see if it works. Reading all of the Blogssound as if both o rings are of diff size. had same experience as Jim, just called and they are sending me 4 of each free. See you all 9 years from now, when they wear out again and I have to come here to look up the right part numbers again! 5/8? I have to agree with everyone above, great customer service. thick About seven years ago I purchased a Suncast Side Tracker STA100 hose reel. Built in obsolescence!!! Hourleey Garden Hose Adapter, Brass Replacement Part Swivel, Hose Reel Parts Fittings, Liberty Garden Products 702-G Replacement Leader Hose, Green, Cesun Short Garden Hose 3ft Metal Leader Hose - 304 Stainless Steel Heavy Duty Flexible Hose with Brass Female Thread, Lightweight, Kink Free, Pet Proof, Drinking Safe, HQMPC Garden Hose Connector 90 Degree Brass Garden Hose Elbow Solid Brass Adapter (2Pcs)+ Extra 4 Pressure Washers, Fevone Leader Hose 3 ft Lead in Short Hose 5/8 Heavy Duty Flexible Drinking Water Hose, Garden hose Extender / Hose Reel Connector, 3/4 Solid Fittings, Swan Products LOLH5806FM Hose Reel Leader Hose with Male and Female Connections 6' x 5/8", Green, Liberty Garden Products 4000 Brass Replacement Part Swivel, Solution4Patio Homes Garden Hose Short 3/4 in. Both reels are leaking again. I had the same horror story as everyone else and had wasterd far too much time trying to determine ring sizes until I found Dons excellent info above. When I look at them, the blue has a slightly bigger diameter. I searched for the Inch > O Rings > 568, 70 Duro Buna-N O-Ring > Then went to the size 568-208 and 568-209. Clearly this blog is being well read and the o-ring issue is widespread. Since then its leaked like crazy, showering the wall and wasting lots of water. However, a very nice young lady \sales associate\ took a new reel out of the box, took it apart, we removed the two rings (which she gave to me), put the reel back together and back into the box. Seems it should be easier to perform maintenance, since Suncast knows its going to need it. The wall mount hose reel is old, leaks badly from several points, and wastes a lot of water. Please see pictures, Suncast in Tube Only Hose reel connection repair kit brass Tip Top Seller, Suncast out Tube hose reel connection repair kit brass Tip Top Seller, Suncast Hose Reel Replacement O-Rings for Wall Mount Only - Leaky hose fix, NEW GENUINE SUNCAST HIDEAWAY / HOSEMOBILE Hose Reel Part OUT TUBE ONLY w O-Rings, SUNCAST HOSE REEL Hideaway IN OUT TUBE Part With Socket Clip Repair Kit, SUNCAST Hose Reel Replacement INTUBE Assembly O RINGS Repair Kit, Suncast 0461685A Cart Hose Reel In Out Tube assembly kit (Brand New), New Oem Suncast Hose Reel Auto Rewind Valve - Aquawinder Outlet Tube, OEM Suncast hose reel in and out tube water connector assembly with o rings, PART for Suncast Hose Reel 0440728 Replacement Connector, NEW Water Garden Hose Reel Guide Holder Resin Hideaway Smart Trak Suncast 175 Ft, Suncast 100 ft. 5/8 in. 5 sold, 0 available. If you cant, or if you dont want to go through this exercise every year or two, I have lots of O-rings left over. View the washer from the top. I have two of these hose reels. Bad on you Suncast and Suncast customer service!!!!!!! Though no one else really notices, wasting water annoys be. Are we all too lazy to maintain our stuff? Melnor 65117-AMZ QuickConnect 2 Piece Product End Starter Set, Color-Coded, Fevone Garden Leader Hose 3 ft Lead-in Short Hose, 5/8 Heavy Duty Water Hose, Garden hose Extender / Hose Reel Connector, Male to Female 3/4 Solid Brass Fittings, GARDENA 8055 - 100 Foot Wall Mounted Retractable Reel with Hose Guide, Automatic retraction for easy watering, Giraffe Tools Hybrid Leader Hose 5 ft, Heavy Duty, 5/8 in. I sure have enjoyed everybodys comments. Good amount watching. Ships to: US, I cant make sense of Suncast;s response to my query, offering It worked. Great blog and excellent information. The thickness is from the table surface to the top of the washer. Sorry to hear of your bad luck, Trish- Ill bet youre not the first! She is going to send me a set Free of charge. Heres how I fixed it. Unsatisfied customer Canadian customer. Too bad Suncast would not make things right for you. Inner Ring is larger 1/8 x 11/16 x 15/16 Thats more than a lifetime supply for this octogenarian, so if anyone wants a few you could send me a self-addressed, stamped envelope and a buck or two and Ill parcel some out. but if that is the case I will call back and get the tube as he did. After finding the parts diagram for my hose reel, it was clear that two o-rings needed replacing: part #11 O-ring For In-tube #209, 260040 and part #12 O-ring For In-tube #208 0260029. Their S&H costs are not too excessive compared to some othes Ive seen, but still a waste for two rings the size of a postage stamp. I will now go to other stores to find them. He never mentioned it, but he must have felt bad, unfortunate fellow. I know that I have replaced the o-rings before, but cant remember all the details. I am now going to go on to the home Depot and Canadian Tire websites to inform people not to buy Suncast products because when moving parts are discontinued you must throw the entire hose reel away. I assume that they have made an improvement here, and hopefully these special sized rings will last longer. But at least youve narrowed it down to 1 of 2 sizes. ], I too live in Canada and after reading your post called my local Partsource to avail :( I then continued to scour the internet and couldnt find the right size so off to Home Depot and Canadian tire I wentnothing. This is for the in-tube assembly that snaps on the side of the hose reel and attaches to the short connecting hose from the water spicket. Im with you on this point. Great seller with very good positive feedback and over 50 ratings. WORKED LIKE A CHARM!!!! Thanks for this site to provide information regarding my leaking Suncast Hose Reel. Of course, all the retailers that sell Suncast products do not sell their parts. No further assistance was offered even after requesting to speak with a supervisor. It was a spur of the moment solution and had no silicon lubricant available. I will now endeavor to find and replace the O-rings for a couple of bucks to avoid having to spend $65 on a new one and sending the existing one to the landfill. Ive permanently lagged them to the brick now that I know theyll be productive for years :). Thanks to all who posted here, and to all who helped get this solved! 0% negative feedback. I live in Canada (near Toronto) so, if you live in the U.S., it works a little differently as you likely wont have Canadian stamps for the self-addressed envelope. I just called Suncast today and they want me to pay US$45 shipping charge to Canada. Instructions say to grasp the white release tabs and pull. I see them, but I dont have the strength to do this. Required fields are marked *. OD With a small screwdriver and some care I mounted them onto my reel, and added some automotive axle grease. Recently, I stumbled on this Blog, read the above posts, and was inspired to take action. Its great to find a blog like this that has continued for over a decade. It doesnt appear anyone from Suncast was going to inform me my order was on an indefinite hold. I can still vouch for Suncasts great customer service. Please see pictures Ouch! Thanks Suncast for getting it right. My leaky Suncast is cured for at least another 2 years. The problem is when you have the site estimate shipping it indicates the cost to be 20 dollars more! Do we always have to throw out broken products and buy new? Parts Diagram of the Suncast Side Tracker STA100 hose reel. Always go to a dedicated parts store first. Now comes the good part. They have remained supple and functional. (Yes, there are two different-sized O-rings required so I had to get 2 bags). (1) SUNCAST HOSE REEL IN-TUBE REPLACEMENT WITH O-RINGS & HOSE WASHER. The lady told me that they use non standard size o-rings, and that the right sizes are not available in regular stores. She told me that they are two different sizes, and one is blue, while the other is white, not both black as in the past. Suncast has all the diagrams for their models. You are there to make your company look good, not bad. I see a lot of Suncast hose reels kicked to the curb here in Toronto and dread the thought that they will be replaced by other Suncast reels. Another call- they sent no charge 3 in/out replacement tubes that hold the o rings. Amazing customer service if they arrive. This is a large problem with no solution. Products we purchase today are not meant to last, and thats a sad state of affairs for our environment. marcorubber.com sells these O rings in quantities of (roughly) 300 at less than $0.05 each, so NOT including extra with the original reel is definitely an unfriendly act. The Parts Source store I went to here in Calgary is a franchise and the person I talked to said they dont stock the o-rings but I was the fifth person to ask him. I never had any luck finding in any of the big box store. Item: 143904407112 Item #4 on the above diagram worth $6.95 on suncasts website likely froze & cracked on the my Suncast Landscape series hose reel. In the fall, before winter returns, I take the hose reel off the wall and store the reel and hose in the garage. Save my name, email, and website in this browser for the next time I comment. If you want some, and you live in Canada, send me an email at erv.w@hotmail.com. Garden Hose with Custom Length, No Kink, Flexible, Leakproof Water Hose with Male to Female Fittings in Garden & Outdoor, Liberty Garden Products CRK0007 Replacement Crank Arm, Bronze, Boersite 0.8ft Garden Hose Extension Flexible Hose Adapter Short Connector Hose with Integrated Spiral Tube for Hose Reel/RV/Dehumidifier (1), Worth Garden 5/8 in. Ill reply with my home address and ask you to send me a stamped, self-addressed envelope and five bucks to recoup some of my costs. Great customer service. View the washer from the side. Clearly maintenance is not a priority for them either. It is such a waste of the earths resources. so why they would charge an individual O-ring (sta100-0260040) at $0.97 is hard to understand. A search for O Ring size chart yielded some help/ See http://www.marcorubber.com/sizingchart.htm and you will find the correct sizes under the -208 & -209 listing.