Relish in elevated concierge service, exclusive access to the Preferred Club lounge and designated areas throughout the resort, an upgraded suite in premium location and enhanced room amenities. We never were able to make reservations for any restaurants b/c we didn't want to waste hours in line. The second time the service wasn't as good. You'll be treated like crap but part of the all inclusive price you pay goes towards gratuities. I cant praise this hotel enough you see it for yourself If you are planning a trip to the Now Sapphire Riveriera you will not be dissappointed.This hotel ticked all the boxes for myself and family WELL DONE STAFF. The staff really appreciated it and deserved it. Prices are per person, per night, based on double occupancy (two adults) and are subject to availability and may change without notice. We just returned from a 7 day night stay at the NOW Sapphire and had a great time. What a beautiful view from our balcony. An hour later no one showed up. Your observations of our property, they have been shared with the hotel staff allowing us the opportunity to improve our service. Review tags are currently only available for English language reviews. 10 could have fit at a table easily but would not allow. Buffet was ok. Crepe station was awesome. I was expecting some real authentic Mexican food. My wife and I upgraded to the Preferred Club. The market Cafe was good and we especially enjoyed breakfast. Call or write to us so that we can personally attend to your request. It was bustling with activity but not overly wild. Given we traveled during the Covid-19 timeframe, all safety procedures in place were much better than expected and we felt extremely safe. The mini bar including soft drinks, bottled water and beer is replenished daily. Speaking of towel, always take double the amount you need from the pool area. The staff was amazing and very accommodating. To save at this property, all you have to do is sign in. My wife was not feeling well one night, so I took a few other women over to the resort next door called the Excellence (Snuck in via the beach) and went to their nightclub. Who wants to make a commitment to anything when you haven't even seen the room. I was just there in Dec for a week by myself and had no safety concerns or anything and I loved it so much I am going back for a week with friends here in a couple of months! That way, when they run out at noon, you'll still have some. We booked a junior suite for a family of four - one king sized bed and two cots. That was just one tiny aspect for a short amount of time on 2 different nights so not that a big enough of a deal to not go back. * Resort seemed to accommodate both families and couples alike very comfortably.The down side to this resort is definitely the palapa situation. The hotel is in a great location. The gym was OK but could use better air conditioning/air circulation. This is one restaurant that needs improvement, If you go, skip it, the buffet is better.-The entertainment was above average for a resort, and the entertainment team works hard at all of the shows. Cristhian in the Preferred Lounge was very helpful and accommodating on arrival when I had a booking mishap. Our only negative experience was at check-in. The animals walking around are pretty cute too, but definitely beware of eating on your first floor patio because the cotee (spelling?) You can't walk through that section of the hotel without all of them trying to get your attention and push you to buy something. animals are kind of like a dog in the sense of they will smell it and they will come! Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards certification, the initiative addresses all aspects of resort operations and the guest experience from welcome to departure. Now Sapphire offers a variety of outdoor activities, including beach and pool aerobics, tennis, eurobungee or watersports(non motorized). We do not have children, and wanted the ability to sit in a childless area. If you have any questions regarding the facilities or services provided at Dreams Sapphire Resort & Spa, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking. The groundd are gorgeous. We value your hotel review and your comments will be shared with the management and staff. On-site coffee shop, Chocolate/Cookies, Fruit, Bottle of water, Kid-friendly buffet, Kids' meals, Snack bar, Bar, Restaurant, Good Coffee! For themain dining 24/7, the marketplace Cafe, we had to eat dine in only. This type of deceit reflects badly on the hotel. Preferred Club suites in premium locations, Access to exclusive dining option for daily la carte breakfast at Cibu restaurant, Spacious, private terrace with outdoor hot tub, Up to 6 guests (adults + children) with a maximum of 4 adults, Private, furnished balcony or terrace hot tub, King room: Up to 2 guests (adults + children) with a maximum of 2 adults, Double room:Up to 4 guests (adults + children) with a maximum of 3 adults, Double: Up to 4 guests (adults + children) with a maximum of 3 adults, Private terrace equipped with swim out access, King: Up to 2 guests (adults + children) with a maximum of 2 adults, Full bathroom with separate shower, plus a separate shower for guest, Up to 3 guests (adults + children) with a maximum of 2 adults, Full bathroom with separate shower, plus a second bathroom for guests, Private double terrace with outdoor hot tub. Great location with lots of seclusion from the hustle and bustle of a large city. Ivan was great and tried to accommodate us. Additional charge, Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, 24-hour security, Safe, Swimming pool, Swimming pool, Kids' pool, Locker rooms, Yoga classes, Fitness, Spa/Wellness packages, Spa lounge/Relaxation area, Spa facilities, Beach umbrellas, Beach chairs/Loungers, Pool bar, Pool/Beach towels, Waterslide, Outdoor pool (year-round), Outdoor pool, Hot tub/Jacuzzi, Spa We didn't know much about the resort other than what we've researched online and overall we were pleased with our decision to stay here.Like mentioned in previous reviews, the resort is lovely, very clean and spacious. The resort where we were going was not new and they wanted us to sit through a sales pitch. Breakfast buffet opens at 7am, and has a wide range of options. Everyone in my family liked the French restaurant. Real waste of time. The menu was inconsistent with what was served. So everything had a damp feeling all week. Other known names for Dreams Sapphire Resort & Spa, Frequently asked questions about Dreams Sapphire Resort & Spa, Tickets to shows/attractions Take the free shopping tour into town. The door handle was falling off the patio door. If you find a lower price, we guarantee to match it and give you an additional $25 discount off the matched price. Then they start on you. The (big) pool could've been a little cleaner (stuff floating in the corners that had gathered on top of water). The entertainment team was also not after people to participate, as it is a case in some other resorts.-The Explorer's club for kids was good, also many activities to choose from throughout the day. Breakfast buffet opens at 7am, and has a wide range of options. Only issue was the amount of seaweed that kept us from enjoying the ocean but the pools were extremely enjoyable. We upgraded our room to a swim-out suite, which ended up to be not so great. height 1.1mts) and splash park for children(at explorers club) and luxurious rooms with sea or tropical garden views. Super fun!! All AMResorts brand properties also employ FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point (HACCP), an internationally recognized system for reducing risk of hazards. Service was top notch by staff everywhere. Free! I loved the amount of activities that were available to do not just at night such as salsa lessons but also during the day with bike tours and other events. There are 2 African Grey parrots named Poncho and Maria. We are pleased to read that you enjoyed our beautiful hotel and the service provided by the staff truly was unbelievable!. There is plenty of chairs at the beach and the pool, but not enough shade. The beach was clean and kept clean throughout the day and the wait staff was great about continuing to come around and see if you needed anything. We found the staff to be very helpful. Steak Restaurant was very poor. It just didn't seem to work. I woud like to comment that our hotel is a resort family, however we have an adult pool for preferred guests, in order to give privacy to the the couples.We really hope to welcome you again very soon!Best regards,ORVSocial Media. Free on-site parking is available. Your observations will be shared with the involved departments and director of areas.We hope to welcome you again at the Now Sapphire Riviera Cancun.Cordialy yoursORVSocial Media. For the outdoor kids pool area there was no umbrellas really for shade and it was terribly hot and hard to be there long for kids to enjoy bc no shade to rest from the burning sun. I also appreciated that the staff was super nice about teaching me Spanish words since I wanted to learn and have been trying to learn more! They are a riot. That was worth the price of admission for us. Additional charge, Darts, Windsurfing, Ping-pong, Pool table, Playground, Fishing This is in comparison to the Riu and Iberostar properties I've visited all over Cancun and Los Cabos. The people that work there are very nice. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Same can be said for just about anyone working there.Entertainment was great - a bit cheesy but still fun. Hotel information and booking website unofficial, Zona Federal Maritima Supermanzana 11 Manzana 9 Lote 10 Benito Juarez Puerto Morelos, 77580 Puerto Morelos, Mexico. Ask Tylerton about Dreams Sapphire Resort & Spa, Ask Beth D about Dreams Sapphire Resort & Spa, Ask Jonnybakes about Dreams Sapphire Resort & Spa, Ask mugarosh about Dreams Sapphire Resort & Spa, Ask jimlaz about Dreams Sapphire Resort & Spa, We compared the lowest prices from 13 websites, Grand Residences Riviera Cancun, a Registry Collection Hotel, We compared the lowest prices from 15 websites, Margaritaville Island Reserve Riviera Cancun. Access to Preferred Club pool bar open daily from 9:00 a.m. to 5:00 p.m. SEARCH AVAILABILITY, Leave us your email and an agent will offer you the best option according to your search. -The restaurants were good, with good food and service. Pets are allowed on request. Additional charge, Golf course (within 2 miles), Tennis court. I said OK. That was until I read the form he wanted me to sign which was for a vacation club, which is like a time share. We enjoyed the air conditioning and watching soccer matches while sipping premium drinks, slightly different from the standard bars, in the middle of July.